Electronic Express Reviews 17,125

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 834 reviews, reviewers had a great experience with this company. Many customers are very happy with the purchasing process, noting it was easy and went smoothly from start to finish, often highlighting the excellent prices and quick shipping. The staff receives frequent praise for being polite, courteous, professional, and extremely helpful, making interactions pleasant and providing great assistance. Delivery services are often described as prompt, efficient, and well-communicated, with many items arriving earlier than expected and in perfect condition. However, some customers also noted issues with delivery delays, incorrect items, or products arriving damaged, leading to dissatisfaction with the overall experience. A few other people also felt that communication regarding order status and delivery times could be inconsistent, and some experienced rudeness from staff members.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness, efficiency, and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising products for... See more

Staff

Users describe positive interactions with staff, often highlighting their politeness, professionalism, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting smooth processes from... See more

Price

Customers had positive experiences with price, often finding items at great prices, with some even saving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, h... See more

Company replied

Rated 5 out of 5 stars

How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not n... See more

Company replied

Rated 5 out of 5 stars

The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and... See more

Company replied

Rated 5 out of 5 stars

Samsung Electric Front Load Washer and Dryer. On sale for $1399; so $700 each. Easy online purchase. Also purchased Delivery and Install with Parts, and Haul Away for former front loaders; 18 yr old... See more

Company replied


Company details

  1. Electronics store
  2. Appliance shop
  3. Computer & Accessories store
  4. Computer Shop
  5. TV shop
  6. Washing Machine & Dryer Shop

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info


4.1

Great

TrustScore 4 out of 5

17k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What more could I want?

Exactly what I wanted - at the best available price - delivered earlier than promised. It was my first experience with Electronic Express, and it was great.

23 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your order!

Rated 5 out of 5 stars

Easy and seamless experience shopping…

Easy and seamless experience shopping online. Ordered an item at a pretty good sales price, quick free shipping too.

23 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback on your online shopping experience!

Rated 5 out of 5 stars

Great Yeti Cups

Fast delivery and great selection.

23 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Never got anything

23 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Have you contacted our customer service on this matter?

Rated 5 out of 5 stars

I was able to find two difficult to…

I was able to find two difficult to find Yeti Ramble 42 oz. Tumblers and ordered both. They were shipped pretty quickly and packaged really well. Would definitely order from this company again!

21 April 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Very competitive pricing

Very competitive pricing. I attempted to get home depot to price match and the price was so good that HD refused to price match. Saved over $500.

6 April 2026
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Reply from Electronic Express

Thank you for the review on our pricing!

Rated 3 out of 5 stars

Initial problems with this company…

Initial problems with this company declining our first attempt at purchasing, second attempt went through but the frezzer came damaged but useable. Was in need of it immediately so no time to return or wait for a new one.

2 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the review. Please contact our customer service for a partial refund on your dented freezer.

Rated 4 out of 5 stars

Yeti Lunchbox

Excellent price on my Yeti lime lunchbox. Timely delivery but it came slightly scuffed up. Not a huge issue but I was a bit surprised.

20 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback! Your review has been forwarded to our Yeti product manager to review.

Rated 5 out of 5 stars

Looking for discontinued yeti color and…

Looking for discontinued yeti color and they had it and shipped out very next day. So glad I found this company

20 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback! Enjoy your Yeti product!

Rated 5 out of 5 stars

Great store to shop

Fast shipping and was exactly what I ordered. Will continue to use Electronic Express

19 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

They cancelled my order without any…

They cancelled my order without any further explanation.

19 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the review. Your review has been forwarded to our customer service manager so they can look into your situation.

Rated 5 out of 5 stars

Online

First time buying an appliance strictly online, and everything went smoothly.

18 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the review on your online appliance purchase!

Rated 5 out of 5 stars

Quick shipping!

I was looking for an item that had been discontinued and found it at Electronics Express online. I was thrilled with the speed of shipping and the reasonable cost for the item.

17 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the review on our selection and shipping speed!

Rated 5 out of 5 stars

Service was very efficient and delivery…

Service was very efficient and delivery was very quick. In particular there was a sales person I talked to who was very good. Her name was RAECHELLE she even gave me her direct number if I had any questions very pleased with my order.

17 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the review on your delivery and Raechelle's performance.

Rated 4 out of 5 stars

The delivery lead was very friendly and…

The delivery lead was very friendly and knowledgeable. I didn't give five stars due to appointment happening after initial windows of time. At least they called beforehand to let us know!

17 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the detailed feedback on your delviery experience.

Rated 1 out of 5 stars

Online purchase vs in store



Just happen to get the time and a handy man today the 2/25/2026 one week after I purchase this TV and when we open the box the TV was damaged a BIG CRACK on the top right hand corner of the TV and the store manager telling all type of stories that I will not be able to get a TV and that I will have to pay more money to get a TV delivered this is the worst place to buy anything my worst experience.

14 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Happy

Easy and quick ship

1 April 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

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