Elegant Fires and Design Reviews 

217
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The Chimney Engineer , Phil, was kind and courteous. Respected our property . Did a good clear of our woodburner with efficiency. Tidied up. He explained and advised us of wood use and firelighters.... See more

Rated 5 out of 5 stars

Excellent service. I purchased a stove several years ago and have had it serviced every year since; Elegant Fires by Design cleans and services the fire and sweeps the chimney. They always contact m... See more

Rated 5 out of 5 stars

Had a fire fitted yesterday by Phil and he’s done a fabulous job, but after 30 years plus fitting fires this chap definitely knows what he’s doing!! Clean, professional, knowledgeable and no nonsense... See more

Rated 5 out of 5 stars

Elegant Fires and Design were recommended to me by Lifestyle Fireplaces in Sale. I needed a chimney sweep before the installation of a new gas fire. Phil attended last week and did a fantastic jo... See more

Company details

  1. Fireplace shop

Written by the company

Fires, Fireplaces,Woodburning stoves, Chimney sweep, Flue lining, Service and repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Advice provided at initial visit was great and responded exactly to what would best suit the property. The quote was detailed and transparent and workmanship excellent. Above all though, Phil’s professionalism and courtesy throughout (and all additional members of the team) was refreshing. He was a delight to have in our home completing the work and we’re very pleased we chose this company to complete this long desired installation.

10 April 2019
Unprompted review
Rated 5 out of 5 stars

Log Burner fitting & chimney re-opened.

Phil and his team did an amazing job opening up our old chimney, clearing and lining it, then fitting a log burner and our original cast iron fire surround. Even though the job ended up being more work than anticipated, the team managed to finish off before Christmas, as planned.
Everyone turned up when expected, worked efficiently and even tidied up each evening (not experienced that in a long while!)
I would definiately recommend this company.
Great skilled and trustworthy workers. Thanks very much

23 January 2019
Unprompted review
Rated 5 out of 5 stars

First Class Service!! ⭐️

Amazing service once again, Phil and his team are polite, professional & friendly. Great communication too. So much choice with absolutely no pressure. Such a beautiful change to our living room, more than pleased & we highly recommend elegant fires and design, excellent customer service all the way through & excellent fitters too. Thank you so much to all involved - WE LOVE IT! Well deserved 5*

20 January 2019
Unprompted review
Rated 5 out of 5 stars

Warm & Cosy

Great service and great prices. No mess no fuss... just a top job all round. Would highly recommend.

19 January 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely love my new log burner

Absolutely love my new log burner. Phil and the guys did a great job and kept coming back in stages in line with the rest of the build. Some companies I spoke to wouldn’t do that! Fantastic Customer Service and great advice on the types of wood etc. Can’t recommend enough!

19 January 2019
Unprompted review
Rated 2 out of 5 stars

Soot Soot Everywhere

Whilst the actual job of lining the flue in our new £60,000 kitchen was done correctly and on time, the precautions taken to make certain that the furniture and floor were protected were grossly inadequate. Given that the house is Victorian, and as such you can never be sure what you are going to find, overkill on sheeting up is the order of the day. When they looked up the flue they found a brick blockage. This was removed and brought with it another brick, 2 dead birds, a piece of old flue pipe and so much soot the whole area was buried. Seven days on, and we are still cleaning up. So far we have had to pay out for cleaners over and above the cost of the job. I doubt whether the grout on the floor tiles will ever get back to the off white colour it was, it is currently black. NIGHTMARE!

19 January 2019
Unprompted review
Elegant Fires and Design logo

Reply from Elegant Fires and Design

This review does not reflect the true facts .
The customer stated his chimney had been swept and smoke tested and was all clear and he had in fact seen the chimney sweeps brushes out of the top of the chimney himself. Upon commencement of the work, it was unfortunately apparent that this chimney has not been swept for a very lengthy period if at all. We dislodged a loose brick by hand that was balancing in the chimney waiting to fall. Years and years of soot and dead birds fell out of the allegedly recently swept chimney. Unfortunately the customer cannot remember who swept his chimney wherein the blame lies. Despite several attempts to get the chimney sweeps name off the customer he has not been forthcoming which you would think would be the main priority?? We have checked if the sweep was ever registered as being done and have found no evidence that it was. Its always best to be upfront with tradesmen. I felt it necessary to reply to this review as it is not the full truthful turn of events, with no mention of how it actually happened, why it happened and because of who.

Rated 5 out of 5 stars

Excellent!

Dealing with Phil has been a joy. He came out to me at very short notice to clean and provided a thorough service complete with a great sense of humour. I felt the advice and recommendations Phil made were extremely helpful and I wouldn't hesitate to use his services again. Highly recommended!

9 January 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, trustworthy and friendly company, who I wouldn't hesitate to recommend! Fantastic fire which not only looks great but also warms up the room, a lovely focal point, very happy!

31 December 2018
Unprompted review
Rated 5 out of 5 stars

Excellent......

Excellent....... highly recommended!
Fast, efficient and friendly, I couldn’t of asked for more.
I have already recommended to frends and family.
5 stars!!!!!!!!

Cheers guys 😀👍🏻

7 December 2018
Unprompted review
Rated 5 out of 5 stars

Phil and his lads were top drawer and…

Phil and his lads were top drawer and they did a great job. They really helped us figure out what was the right fire was for us and explained everything and quoted a fair price too. Everything ran smoothly, communication was great and the job was done much quicker than other places could do. We're over the moon with our fire, it looks great, but would also mention how respectful and professional they were inside our home. Absolute joy having you guys around, you're by far the best group of tradesmen we've come across in a while. Cheers. Rob and Kelly.

1 December 2018
Unprompted review
Rated 5 out of 5 stars

I was recommended Elegant Fires by a…

I was recommended Elegant Fires by a friend of mine when I was considering a wood burner for my lounge.
I contacted Phil by mobile and he arranged to come over within a couple of days to assess the suitability and give advice.
He gave me advice on what was needed to fit the stove and gave me three recommendations I chose the largest and he and his team fitted it within a day.
It has transformed the room and the house, we have had no issues what so ever and the after service has been superb.
Reasonable price, great friendly team and a magnificent end result.

6 November 2018
Unprompted review
Rated 5 out of 5 stars

Phil and his team are extremely…

Phil and his team are extremely experienced, polite and created a wonderful fireplace for us with wood burning stove. The clearing of our chimney was much more complicated and time consuming than was envisaged but the team worked really hard and made it safe for no increase in the quote. We were very happy with the service and quality of the finished fire.

21 October 2018
Unprompted review

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