I've had a lot of fun so far at this casino website! I think it's really cool all the different discounts and free spins and cool offers they seem to always have available. Also the selection of game... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Iris stayed with me throughout the entire process of making my deposit. It took a while to get it done because things on my end but she was so amazingly sweet and patient with me. She even remained in... See more
Company replied
I love Elegant platform, awesome free no deposit bonus as well as great service workers , today Iris was a big help supporting me I love when workers help because the care and not because it's a job..... See more
Company replied
My experience was great because all the times I've ever needed to reach out to customer care, I have not had to wait to be assisted. And every single time I've gotten the help needed and some. Than... See more
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Company details
Written by the company
Welcome to ElegantSpins, where the thrill of the game meets a commitment to excellence. ElegantSpins is not just another online casino – we are a team of passionate gaming enthusiasts dedicated to delivering an unparalleled gaming experience!
Contact info
United Kingdom
- support@elegantspins.com
- elegantspins.com
4.1
Great
709 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this game it's a really great…
I love this game it's a really great game and you win big on it. It's amazing!! 😄
23 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks for the awesome feedback! 😄
We’re thrilled you’re enjoying the game and those big wins—hope the excitement keeps going!
Love the free coins and spins
Love the free coins and spins. It's a good platform to try if you like the old set up of the casinos online...very straight to the point and is always there to help me in any problem I am having
23 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks so much for your kind feedback—we’re glad you’re enjoying the free coins, spins, and classic casino feel!
Happy to hear our support team has been there for you—we appreciate having you with us!
There the best honestly
There the best honestly, great offers , great service just the cash out speed needs worked on other then that great
22 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the kind words! We’re really glad you’re enjoying the offers and service.
As for deposits, we offer an instant payout timeframe, with most cash-outs completed within 2–4 hours. Also, our free play bonus comes with a 24-hour timeline.
We appreciate your feedback and are always working to make your experience even better. Thanks again for your support!
Reply from Elegantspins
Dear Player,
Thank you so much! We’re really glad you love it—your support means a lot to us. 😊
great customer service
great customer service. i have asked for free spins and they have given them to me. have also cashed out twice without any problems
20 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks so much for your kind feedback—we’re glad you enjoyed the free spins and smooth cashouts!
We appreciate your support and look forward to keeping your experience just as great.
Very very friendly and prompt
Very very friendly and prompt! I recommend others to play
18 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the kind words! 😊
We’re really glad you had a great experience and appreciate you recommending us to others. Hope to see you again soon for more fun!
I'm a tester 4 casino Apps
I'm a tester 4 casino Apps. I do not deposit money at first, to see if their free offers are legitimate. So, far have been offered free spins every couple days. Only recieve them half the time. Disclosing to me that they are not available. Out of 50 spins. Not once did a Bonus hit. For just 20cents. I can 9nly imagine if U were deposit real Cash. Also the return on each low hit U get. U receive not enough 2 get ahead. Its always less. I have tried this at different amounts👎
17 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks for taking the time to share your detailed feedback—we really appreciate it.
Regarding the free spins, once you receive the email, you can immediately reach out to support if you have trouble claiming them. Free play offers do have an expiry time, so if they’re not claimed before that, they may show as unavailable.
Also, our games generally have an RTP of over 94%, and outcomes can vary from session to session. We offer two types of free play—spins and chips—so feel free to try both options, as sometimes switching it up can bring better luck 🍀
Reply from Elegantspins
Dear Player,
Thanks for the kind words! We’re glad you enjoyed the welcome experience 🎉
We aim to make every first impression a great one—happy to have you with us!
VIP treatment even to the f2p
My experience started off with a email giving me freespins , and I had time to kill so figured even tho they didn't use the provider I prefer (rtg) I would try them out at least for the Freeplay .. then another email offering me freespins and another . Within a month I got 6 or 7 different codes with arranging in spins or chips.all completely free. They treat you as a customer like they want your business from the way support is actually helpful and prompt to the tons of free plays offered once your a member . I spent thousands on other sites and haven't been offered as many free plays.
16 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks so much for sharing your experience! We’re glad you gave us a try and even happier to hear you’ve been enjoying the free spins and offers 🎉
Our goal is to make every player feel valued, so it’s great to know our support team and promotions are hitting the mark!
We truly appreciate your loyalty and are excited to keep bringing you even more rewarding experiences.
Stay tuned—there’s plenty more fun and surprises coming your way!
This is the casino in my top 5 the…
This is the casino in my top 5 the games are great and easy to manage the plateform I really like it absolutly to try
16 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We’re honored to be in your top 5—thank you for the amazing feedback! 🎉
So glad you’re enjoying the games and finding the platform easy to use.
We truly appreciate the recommendation and can’t wait to keep delivering a great experience!
Playing head games here the email
This is my 4th review of this site the first was very positive. I had almost 1 million spins at this casino and over 140 crypto transactions. I was a high rated VIP until last Sept when I had 3 pending cash out which I still owed $800. The reason for this post is to share an email I received from their customer support. Susprise customer support is Alex who is mentioned in most posts regarding this site. The email
they sent me laid out how I could receive 50% of what I was owed. To be honest at this point I was happy with $400 it beats a blank. Well I followed the instructions of their email. But apparently that was just someone getting there jollies and teasing me because my $400 is still sitting in my account says confirmed but I spoke to Iris tonight and she said my account was still under verification. I will attach the emails as proof and everyone make your decisions based on what you see and read in their own words. Again they lie and now playing games oh here’syour money if u do xyz then don’t follow thur. Those are serious games to play with people’s money.
Alex Mar 5, 22:48
Hi John,
Thank you for your response and for your patience.
We understand that your withdrawal has been taking longer than expected due to the third-party verification process. To help resolve this quickly, we’ve decided to proceed with a withdrawal of $400 for you. In addition, we will credit $500 in free chips to your account as a goodwill gesture.
The $500 free chips will come with 5x wagering and a maximum cashout limit of $300.
Please cancel your current withdrawal request and place a new withdrawal. Once that is done, we will prioritize it and have it processed within a few hours.
If you need any assistance, feel free to reach out.
Alex
Team ElegantSpins
1 September 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the great feedback! We're glad to hear that you enjoy the games and had a positive experience with our customer service.
Your support means a lot to us, and we look forward to providing you with even more fun and excellent service in the future!
Elegantspins review
I liked the layout of the platform they use. Although, my small deposit didn't yield a positive return . The experience gave me a couple hours of fun and entertainment.
14 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thanks for sharing your experience and for trying out the platform. We're glad to hear you liked the layout and still found it entertaining. We're sorry to hear it didn’t result in positive returns this time, but we hope you’ll give it another try in the future—next time might bring better luck.
We appreciate your feedback and hope to see you back again.
Reply from Elegantspins
Dear Player,
Thanks for your kind words! We're glad we could assist you quickly. If you need anything else, feel free to reach out anytime. 😊
Customer service
13 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your feedback! We're happy to hear you had a positive experience with our customer service. We're always here to help whenever you need us. 😊
Reply from Elegantspins
Dear Player,
Thank you! We're thrilled you had a great experience with our customer support. We're always here to help!
Best casino ever
13 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We're glad you’re enjoying your experience—here’s to more fun and big wins! 🎰🎉
Hands down perfection!
Hands down perfection!! Excellent game selection, outstanding gameplay, awesome support, with a LIVE agent!! Great Casino!!!
12 March 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the amazing feedback! 🎉 We’re thrilled to hear that you’re enjoying the game selection, gameplay, and support. Providing a great experience — including access to a live agent when you need help — is something we take a lot of pride in.
Wishing you plenty of fun and great wins ahead! 🍀
Reply from Elegantspins
Dear Player,
Thank you for the great feedback! We’re glad you’re enjoying the website. Our team works hard to make the experience smooth, fun, and easy for everyone.
We appreciate your support and hope you continue to have a great time playing! 😊
Great casino and amazing offers i would…
Great casino and amazing offers i would highly recommend
11 April 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for the kind words! 🎉 We’re thrilled to hear you had a great time at the casino and enjoyed the offers.
Your recommendation means a lot to us, and we can’t wait to welcome you back for more fun and exciting promotions! ✨
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