ElekDirect Reviews 356

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items often arrive in better condition than expected, with any cosmetic damage being minimal or unnoticeable. The delivery service is frequently highlighted for its efficiency, promptness, and the helpfulness of the staff, who often go above and beyond. Many people also appreciate the excellent customer service and after-sales support, which quickly resolves any issues. However, some customers reported receiving non-functional or faulty appliances, such as a fridge with a missing plug prong or a washing machine with a faulty drum. A few other people also felt that the delivery process could be improved, with some experiencing delays or issues with locating their order.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers are pleased with the condition of items,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the exceptional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Quality

Reviewers express satisfaction with the quality of products received. Many customers report that items, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a samsung HW990F wireless surround sound system from these guys and because the box was slightly blemished it was half the price that currys currently charge. so Absolute Bargain! System works... See more

Rated 5 out of 5 stars

bought a fridge at £100 cheaper compared to other suppliers. The only imperfection were two vary small dents on the side which you barely notice. The website clearly highlighted the damage so nothi... See more

Rated 5 out of 5 stars

Bought a Beko washing machine for my daughter's new house. Price was significantly lower than elsewhere because of slight scratches to casing. These were hardly visible and don't show at all now the... See more

Rated 5 out of 5 stars

Excellent service. I needed a fridge freezer for the garage so I looked here because I wasn’t too worried about dents and scrapes. I watched the stock options over a 3 week period and eventually order... See more


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. TV shop
  4. Washing Machine & Dryer Shop

Written by the company

Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the space. Really. That’s it. And if a little bump or scrape doesn’t bother you, check out our clearance section. This is where you’ll find electricals that are all in perfect working order, but with some cosmetic damage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

356 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I recently bought a fridge freezer from…

I recently bought a fridge freezer from ElekDirect. They were super efficient and communicative throughout. When I reported an issue they were super quick to resolve it and were very open, honest and transparent. Would certainly buy from here again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Value for Money

Great value for money, and indeed a terrific saving. Goods are exactly as advertised, and working perfectly. Easy payment and process and delivered on time as agreed. Can absolutely recomend using this site.

15 November 2025
Unprompted review
Rated 4 out of 5 stars

I was very impressed with the product…

I was very impressed with the product and the drying, used straight away. The delivery drivers were very helpful and took away packaging as they saw as I was on my own and had hurt my wrist. Very good customer service. Rang me twice to inform delivery times.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Very good product

Very good product I bought and iron
And great value for money .
Good as new
This is my second time buying from them as I first purchased a fridge and a washer dryer that I’m still enjoying

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Had a cooker delivered but a button was missing. Customer service was quick to reply and sorted problem. Delivery was easy to book and arrived on time. Delivered into kitchen not front step as some Delivery guys do. Very happy and would use again.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault anything

Can't fault anything.
Purchased a washing machine, amazing value on slightly damaged machine.
Damage is hardly visible and machine works perfectly.
Very pleased overall with everything.
Product,service and delivery all good 👍

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, was waiting for black Friday sales so googling GoPro creator edition each day to see if sales has started, up popped elekdirect for the full sealed GoPro creator edition (retails over £500) for £299, I can't see them being lower than that anywhere on black Friday so snapped it up, only thing was the outer packaging had been damaged but the products where perfect, really happy!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Gold standard service

Service was absolutely gold standard from the start. Website was extremely clear and easy to use. Product was as described. And arrived in a very reasonable time scale. Courier was really friendly and helpful and brought the fridge in the house for us.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb Delivery!

Always good value. I miss the ability to visit the warehouse and showroom but online, with a guarantee worked well.
Delivery was superb. The actual driver called me in the morning, I was able to track the van online in real time, so much so I went to my front door as they pulled up.
They carried the (big) TV inside, opened the box and left me to it.
If only all delivery companies did this!!

15 November 2025
Unprompted review
Rated 3 out of 5 stars

Delivery was absolutely fine

Delivery was absolutely fine, the guys were great, my only issues were the actual oven i'd bought had a dint in the top housing which luckily isn't seen, and also the fan was catching on the guard and making a right noise until I sorted it. It's all working fine now, but I shouldn't really have had to mend it.

8 November 2025
Unprompted review

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