Element3-Heating Ltd Reviews 111

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Replaced my aging boiler with a fantastic new Worcester Bosch. Johan came to evaluate the best model for the size of our house and was able to accommodate an earlier than planned fitting date when... See more

Rated 5 out of 5 stars

After horrendous experiences with British Gas and Swale Heating, I discovered these guys. They supplied & fitted our boiler about 4years back, whole system & have serviced it without fail every year.... See more

Rated 5 out of 5 stars

Once again, fantastic customer service. Boiler broke down on New Year's Eve and up and running again on the morning of January 2nd. In the meantime we'd had email suggestions of things to do to tr... See more

Rated 5 out of 5 stars

Brilliant team! Would highly recommend. From contacting Faye to book and appointment for an engineer to install a Nest thermostatic, to the installation, it all went smoothly with no issues at all. Jo... See more

Company details

  1. Central Heating Service

Written by the company

Element3-heating Ltd is a heating company based in Tunbridge Wells, Element3 are proud to offer expert guidance choosing the best heating and boiler systems & products available today. We have over 20 years experience installing boilers, warm air units and maintaining heating systems across London, Surrey & Sussex. We are proud to offer the best value boiler installations, servicing and repairs in the South, with uncompromising standards and care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gold Star Service

I needed to remove my warm air heater and nearby trunking to make space for household cleaning items and equipment. From first contact to job completion Element 3 worked speedily and efficiently. I have no hesitation giving them a 5 star rating.

19 August 2022
Rated 5 out of 5 stars

Cost saving options

Element3 came up with a cost saving option on a boiler repair unlike other firms who wanted to simply replace the boiler without trialling an alternative and significantly cheaper solution

31 July 2022
Rated 5 out of 5 stars

Great job!

Great job! We are very pleased with our recent service. The engineer was extremely efficient, polite and very knowledgeable. Thank you. Will certainly spread the word.

15 July 2022
Rated 5 out of 5 stars

Only the Best

I’ve had the good fortune to work with and had work done by Element3, over a number of years. Very professional, always ensuring that the job is ‘properly done’, I’ve recommended them to my favourite clients. On one occasion, one of my clients had a combination of wet & dry underfloor heating systems that had never worked properly following an extension to his house. He had paid for an install and two further call-outs (gas engineer prices!) and was at his wits end. I got Johan in, and he quickly diagnosed: incorrect wiring, conflicting thermostats (removing one), and upgraded the flue to expected safe standard. The client was over-joyed. I only use Element3 for important jobs (/my boiler (Vaillant) servicing). Highly recommended, always a comprehensive job.

WF

15 July 2022
Rated 5 out of 5 stars

What a fantastic service

What a fantastic service. This is the second time I have used Element 3 Heating. I would not hesitate to highly recommend. I had an urgent need to replace Nest thermostat- I was delighted when The engineer was able to come the next day. Super friendly, polite and knowledgeable. Highly recommended.

2 July 2022
Rated 5 out of 5 stars

My nest doorbell

I had a nest doorbell installed last week. The young man that came was on time, very clean and tidy and was very helpful and pleasant. Also it was obvious that he knew exactly what he was doing.All was not totally straightforward from my end but he found a solution and did a very good job.I am very happy.

13 June 2022
Rated 5 out of 5 stars

Excellent service

Excellent service to diagnose the problem with our boiler that had broken down. Very quick response and very happy with the engineer and customer service.

9 June 2022
Rated 5 out of 5 stars

First class service

After many years of using a major gas supplier to also service or boiler and central heating system, we were becoming increasingly dissatisfied with the level of service. We used Elements 3 to install a Nest system and were very impressed with the quality of their work. We decided to ask them to carry out the next service on our system. This was completed last month. They were very thorough and clean and tidy, something we had not noticed with previous engineers. We consider that this service was good value for money and gave us peace of mind that the job had been done properly. We would have no hesitation in recommending Elements 3 to anyone.

1 June 2022
Rated 5 out of 5 stars

Absolutely amazing from start to…

Absolutely amazing from start to finish. I’ve been using Element 3 for a number of years now and they’re exceptionally reliable, always early to appointments, well priced and just a real joy to deal with. I couldn’t recommend them enough!

24 May 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look