Elementor Reviews 

4,122
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, noting the genuine help and efficient issue resolution they received. Many highlight the staff's professionalism, knowledge, and helpfulness, making interactions pleasant and productive. People frequently appreciate the quick response times and the overall seamless and effective service provided. However, some customers also noted initial difficulties reaching support or experiencing runarounds before connecting with a person. A few other people also felt that the website or platform itself occasionally presented functional issues, such as login problems or content disappearing. Additionally, some reviewers mentioned concerns regarding increasing costs and issues with service cancellation.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness, speed,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Customers generally report positive experiences with response times, highlighting super fast replies and... See more

Website

People report ambiguous experiences with website functionality, with some customers praising the ease of use... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Often reaching out for customer support is less than ideal.. normally don't get a person your get a half baked AI. This company does it right.. easy routing, then when I get to an actual person they... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Oscar to renew my service. Because I am no longer using my website I didn't need to renew. I cannot express how pleasantly surprised I was by his response when I mentioned I wi... See more

Company replied

Rated 5 out of 5 stars

Every time I've reached out, I've received excellent service and genuine help from Elementor. Their team is truly fantastic, they respond so quickly, and they've helped me with every question and r... See more

Company replied

Rated 5 out of 5 stars

What a wonderful team at Elementor. Excellent, prompt and high level support every time I make contact. Oscar is brilliant! I could not have asked for better support. I am not a web developer and... See more

Company replied


Company details

  1. Web designer
  2. Business-to-Business service

About Elementor

Written by the company

About Elementor

Empowering the Web’s Creators

THE #1 NO CODE DRAG & DROP WORDPRESS WEBSITE BUILDER POWERING OVER 17M WEBSITES WORLDWIDE, NOW WITH AI.

Whether you’re launching a side project, building a business, or showcasing your portfolio, Elementor gives you the freedom to create, design, and manage your online presence just the way you envision it.

With our powerful tools, you can customize every aspect of your site, sell products and services, and grow your brand with advanced marketing features without writing a single line of code.

At Elementor, we believe your website should reflect your unique ideas and aspirations. That’s why we’ve built a platform that lets you bring your vision to life—no matter how big or small. Your vision, your website—built with Elementor.




Our Main Features Include:

  • Intuitive Drag-and-Drop Editor: Seamlessly design and customize your site with a powerful, easy-to-use Editor.
  • Advanced Theme Builder: Control every part of your website, from headers and footers, single post, product, 404 pages, and more with our comprehensive theme-building capabilities.
  • WooCommerce Builder: Create a fully customized online store, manage your products, cart, checkout and more, all within WordPress.
  • Global Widgets: Save and reuse your design elements across multiple pages, ensuring a consistent and professional look.
  • Integrated Marketing Tools: Enhance your site’s visibility and reach while creating the most converting Landing Pages, Popups, and Forms.
  • Responsive Design: Ensure your website looks perfect on any device with automatic mobile optimization, or customize it further to perfectly match the experience you want to facilitate.
  • AI-Powered Tools: Revolutionize the way you build websites with Elementor AI, a native AI integration. Create complete sections, original text, code, and images instantly, or reference another website to recreate its layout in your website.
  • 24/7 Support: A dedicated support team ready to help you with any challenge, anytime.



Elementor eCommerce Solutions:

Elementor’s powerful eCommerce tools, seamlessly integrated with WooCommerce, empower you to sell anything, anywhere, with complete control. Manage your products, customize your store, and optimize your marketing efforts all within the Elementor interface. Whether you’re building a small online boutique or scaling a large eCommerce business, Elementor’s flexible and robust infrastructure, paired with WooCommerce, ensures your store delivers a seamless shopping experience, remains secure, and performs reliably even as your business grows.




Take Your Website to the Next Level With:

  • Custom CSS: Add advanced styling and animations to make your site truly stand out.
  • Global Colors and Fonts: Maintain brand consistency across your site with global settings.
  • Role Manager: Delegate design tasks while maintaining control over your site’s most important settings.
  • Third-Party Integrations: Seamlessly connect with popular marketing, CRM, and email tools.

🌍 Join our Global Communities

Join a global community that helps each other achieve their goals.

Create Websites, Design Your Future

Written by the company

Join our community of 8M+ professionals who build websites, collaborate, and grow together with the #1 web creation platform for WordPress.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,122)

999 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service

great customer service. Really good in assist my issue and fast resolve the issue.

4 May 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 5 out of 5 stars

Problem solved within minutes

Support responded within a few minutes, and it didn't take long to resolve my issue either. I'm thrilled. This is what great support should look like!

3 May 2026
Unprompted review
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 1 out of 5 stars

Warning about Elementor pro

I hadn’t used Elementor Pro for several years and didn’t even have access to my account anymore. I wasn’t aware that the subscription renews automatically.

I only realized something was wrong when I saw that money had been charged from my account. That’s when I tried to contact support. It took quite a while and several tries to get a response, and by then it was already too late. The renewal had gone through and I was charged for another full year.

I reached out several times, but was told I wasn’t eligible for a refund. I understand there are policies, but this felt really frustrating. I didn’t use the service, didn’t know about the renewal, and couldn’t get help in time.

Just a heads up for others.

9 March 2026
Unprompted review
Elementor logo

Reply from Elementor

We appreciate you sharing your experience. We're sorry to hear about the renewal issue and the difficulties you faced reaching our support team. We acknowledge your frustration regarding the refund policy and that the service went unused. Your feedback is valuable, and we'll review our processes to improve clarity and response times.

Rated 5 out of 5 stars

Excellent support from Ray

I had an issue with activating Elementor One / Elementor Pro on my website after moving it to the root domain. Ray from Elementor Support was very helpful, patient, and professional throughout the process.

He followed up with me, checked the issue carefully, and helped resolve it successfully. I really appreciate his effort, dedication, and clear support.

Thank you Ray and Elementor Support for the excellent customer service. Highly recommended.

3 May 2026
Elementor logo

Reply from Elementor

We're happy to hear that our support team provided an excellent customer experience during your website migration! We appreciate your positive feedback and are glad the activation issue was resolved successfully. Thank you for recommending our services!

Rated 5 out of 5 stars

Elementor tech support definitely goes…

Elementor tech support definitely goes above and beyond the call!

2 May 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 5 out of 5 stars

good

good experiance

2 May 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 1 out of 5 stars

Elementor: avoid it like the plague

Elementor has gone from being an excellent website builder to a money-making machine. It’s getting more and more expensive, yet the terms of service are getting worse and worse. They tie you into their terms, arbitrarily cancelling purchased licences without allowing you to renew them every time they release a more expensive and less user-friendly version. You have no choice but to pay again to avoid being held hostage with a website (or websites) that’s impossible to update. You can’t get hold of support (without paying extra). Elementor’s greed is becoming legendary. Avoid it like the plague. I’ve rebuilt all my sites with Beaver and am very happy with the results.

1 May 2026
Unprompted review
Elementor logo

Reply from Elementor

We appreciate you sharing your experience. We're sorry to hear about your frustration with the pricing, terms, and support. We value your feedback and will share it with our team as we work to improve our offerings. We want to ensure our users have a positive experience.

Rated 5 out of 5 stars

Very helpful

Very helpful, and the problem resolution was successful.

1 May 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 5 out of 5 stars

My support rep

My support rep, Angel, was very knowledgeable and able to solve my problem quickly.

1 May 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance Angel provided!

Rated 5 out of 5 stars

Great polite helpful explanation

Great polite helpful explanation

1 May 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 5 out of 5 stars

Very fast and professional

Very fast, patient, and professional response every time I needed assistance.
Thank you Elementor team.

30 April 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 5 out of 5 stars

Very good

Very good, helpfull support.

30 April 2026
Elementor logo

Reply from Elementor

Hi there, thanks for the great review! We’re delighted to hear that you’re satisfied with the assistance our team provided!

Rated 5 out of 5 stars

Geat response time

Great response time, and handeling .. really appreciate it.

30 April 2026
Elementor logo

Reply from Elementor

We're so glad to hear about your great experience with our response time and handling. We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

offers a unique combo of website design…

offers a unique combo of website design tools for non-technical users, professional wordpress backend, and full hosting service all in one platform - and the support team goes extra mile to assist.

29 April 2026
Elementor logo

Reply from Elementor

We're happy to hear that our platform has met your expectations. We appreciate your positive feedback!

Rated 5 out of 5 stars

Quick responses

Quick responses, made sure they understood the issue, and worked through it methodically with helpful screen recordings too for the non-expert.

29 April 2026
Elementor logo

Reply from Elementor

We appreciate that you found our responses quick and our team thorough in understanding and resolving the issue with helpful screen recordings. Thanks for the feedback!

Rated 5 out of 5 stars

I had several questions or current applications

I have several questions which sometimes we dont have time to find on our own, great curstomer experience. I am just curious about the whatsapp app and how it works was not able to reach support using it. However the suppport from the live agent directly on the site was very helpful.

29 April 2026
Unprompted review
Elementor logo

Reply from Elementor

We're glad you found our live agents helpful! We appreciate your feedback regarding the WhatsApp app and will look into the issue. Thanks for your review!

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