Elements Outdoor Living Ltd Reviews 

Ordered a pergola and was scheduled to be installed on 16th Aug. Tried to contact them multiple times via phone and email and was extremely hard to get hold of anyone! On the installation day we were told they didn't have the stock and wanted to offer us something else. Again, since then it has been really hard to get in touch with them and we still haven't received the product we paid £6999 for! We are considering contacting our credit card company to chase back the money now as our last resort! The service is unacceptable!

We ordered a set of garden furniture at the start of July and delivery was in August but an item was missing from the van.

We have repeatedly chased by email (no reply) and by phone (always voicemail and no-one calls you back).

Now coming up to 2 months after placing the order we have no idea when or if the item will be delivered.

We also ordered some teak protection products and we have no idea when they will arrive either.

With the Bluewater shop shutting does this mean they are going out of business?

A little communication would go a long way, but do not expect it from this company.

Post script; 2 hours after posting the above we had a call (coincidence?) and goods are promised for delivery in 1 week. We shall see.

Surprise surprise, no delivery on promised day, no contact and impossible to get hold of.

Depressing having taken another day off waiting for items to arrive.

Not good enough given the prices they charge

Goods promised week ending 20 September, following letter before legal action.

Goods delivered 20 September. Hooray. Teak Care products added too (thanks) . Finally done.

Ordered a table and chairs in the spring. On entering the shop the first thing we were told was that the product range had been "refocussed on high end" (i.e. we are expensive). However, we found a table and chairs we liked which all staff told us were able to be left outside all year round with no maintenance. The brand is 4 Seasons Outdoors (4SO).

Products were delivered as agreed however the wrong lazy susan was provided. We advised the shop who said it would be replaced by the end of the month which ended up being the following month, this only after several calls chasing up a delivery date.

Within 2 weeks of delivery the wood on the garden table had cracked with the surface layer appearing to 'peel' off. We visited the shop and showed them a picture. They agreed this should not happen and confirmed the supplier would send a replacement. We are now almost 3 months after initial reporting of the incident and we have heard nothing.

Finally despite shop staff repeatedly told us the table and chairs can be left out in all weathers and don't require protecting. The advice on documentation from the supplier clearly states chair cushions should be stored away when not in use and that various treatments should be applied to protect wooden elements. This is a complete contradiction to the advice given in store. So in effect we have been mis-sold.
=======================================
After leaving the above review the owner called the same day to apologise for the poor service and promised to resolve the matter. A replacement table top is now due to be delivered.

I have updated my rating as the Company has made efforts to rectify the situation, however, it is sad it has taken a negative review here to make that happen.

I am asking for a refund.

They have cancelled three times:

9 August.

22 August

30 August.

Due to repeated cancellations of delivery and installation of the product, we fear that the company is unable to fulfill the obligations they have received the money for. We therefore will initiate the process of claiming the money back from our credit card company. This is our only legal protection.

I am updating to reply to the response below. There were no courriers were arranged. I had asked for proof of courrier booking, and no response was forthcoming.

Over the past few years, I’ve had the pleasure of making several purchases from Elements Home and Garden in Bishops Stortford. Their products consistently exceed our expectations in terms of quality and design. Recently, I encountered an issue with a table top and their prompt resolution showed their strong commitment to customer satisfaction. I highly recommend Elements Home and Garden to anyone looking to enhance their outdoor space, knowing they can trust a company committed to excellent service.

Roland at the Bishops Stortford store was incredibly knowledgable about all the different brands and helped us choose our new garden furniture. Once our garden had been landscaped we received an excellent white glove service and are incredibly pleased with our purchase. Money well spent. Would recommend this store for the vast selection and quality of garden furniture as well as Roland’s knowledge. Recommended!!

top quality products and friendly service.

My experience with Bishop Stortford showroom was fantastic! I knew what I wanted in my mind but didn't know where to start. With Russel's expertise, I got the right garden furniture and advise. The entire process was professional, I was updated on every process by the office, I also got my delivery as promised/agreed. The delivery team were amazing!!! no fuss, they took the waste away as well.

In addition, the brand I got was cheaper in the showroom than on the actual manufacturers website, the furniture was assembled at no extra cost and assurance was given that if there are any issues they will rectify.

We will definitely be going back in the future.

I recently had an amazing experience with this showroom in Bishop Stortford ! I purchased new furniture three weeks ago, and the entire process has been fantastic. The delivery driver was very lovely and professional. The customer service team kept me in the loop throughout the process, ensuring I was always informed and satisfied.

It's clear that this is a lovely family-run business that genuinely cares about its customers. I will definitely be back soon. Highly recommended!

Elements are a family business who are honest but lack some customer services skills, they have returned my money for items that were not available. I hope they can get their house in order soon as they work hard to progress their brand in a very difficult marketplace.

Thank you to Russel for being friendly, kind and efficient. It is very much appreciated! I will not hesitate to recommend you.

The garden furniture set that we ordered was ex demo and it is in great condition.
It was delivered when they said they were going to deliver it and due to the length of the table it wasn’t easy to get into position but the couple who delivered it were both lovely and really helpful. Highly recommend

I am still waiting for the delivery of the item I ordered and paid for on 15th February. I have received no communication re despatch etc.

We purchased at 6pm in the evening in store and our item was delivered by 2pm the next day .

Quality products competitively priced, great delivery service, professional but friendly business.
Great that you can see, touch and test out your purchase … unlike when you buy off the internet!

Product quality and workmanship was amazing

We’ve used Elements a few times now and have recommended to friends and family. Will be going back there next spring to buy the remaining items for our garden.

I ordered a sun lounger from Elements Home & Garden. It was £250-300 more expensive than several of their competitors, however their competitors could not supply all the loungers I needed so I decided to take the missing one from Elements.
Before placing my order I contacted Elements to make sure they had their own stock in their own warehouse, and were not taking stock from the manufacturer direct (since I knew the manufacturer had only 1 left, which I was already purchasing elsewhere). They confirmed that they had.
After waiting 9 days, I contacted Elements to see when the product would be delivered. It turns out they had tried to contact me 2 days prior as well as the previous day, but they rang from an unrecognised number, did not leave a voice message, and did not email me instead. I was informed that they only had 1 sun lounger in stock and it was heavily damaged, so could not be sold. I was offered the choice of a refund or an 'upgrade' to a pricier lounger, without any additional charge. While I appreciated their attempt to make the situation right I declined the offer as it would not match the other lounger I had ordered from elsewhere (and in any case I knew this other lounger was not suitable, even if priced higher).
The delay in informing me of this issue caused significant headache as I then had to cancel my other order which had already dispatched. Moreover, I think it's likely that they never had this sun lounger in their own warehouse in the first place, and were taking it from the manufacturer's stock like every other shop who sells this item (I contacted around 8 of their competitors)
Overall, I would avoid shopping here again for the following reasons:
a) their prices can be easily beaten elsewhere
b) I thought they had not put the right level of attention on trying to contact me to explain the problem (moreover, when I enquired via email, the response simply said "Hi, I have tried to call you several times. Russ" which came across as lazy/rude - I then had to call to get the information I needed)
c) Their mobile website is poorly designed and very glitchy on a mobile, so I had to place my order on a desktop.
d) When I went to their shop, they didn't have any fabric samples to show me, so I still had to guess what colour the lounger would be. The salesperson was minimally helpful.

Note: I have not yet received my refund, however it's still within what I would call an expected timeframe

Really helpful staff who knew their products.