Elephant Insurance Reviews 1,422

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent value and competitive pricing, often noting significant savings compared to other providers. Many people appreciate the straightforward and efficient process for obtaining quotes and switching policies, finding the user experience simple and easy to navigate. The staff is consistently praised for being professional, knowledgeable, and helpful, making interactions pleasant and productive. However, some customers also noted issues with customer service, describing experiences with poor communication, unhelpful agents, or difficulties reaching a representative, particularly during crisis situations. A few other people felt that their rates increased unexpectedly or were not competitive after initial quotes.

What people talk about most

Price

Consumers generally find the pricing to be a positive aspect. Many reviewers report significant savings, with... See more

Service

Clients share positive opinions on service, often highlighting quick and easy processes for getting insured,... See more

User experience

Users describe positive interactions with user experience. Many customers found the online application and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and knowledge of the... See more

Based on these reviews

Rated 4 out of 5 stars

The two customer service agents that i spoke with were phenomenal. They tried everything they could to get my price down so that I could stay, but they did were still about $50 higher than a different... See more

Rated 5 out of 5 stars

no hassle, just plain easy to understand car insurance quote. plus they are cheaper than the other places and they don't share my info with every one and their mom lol not getting 476thousand spam cal... See more

Rated 5 out of 5 stars

Everything was done online and it couldn't have been any easier or faster even if I tried!! I usually don't like not speaking with a live person to conduct my business, but this was so convenient... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. Home Insurance Agency
  3. Insurance company
  4. Motorcycle Insurance Agency
  5. Tenant's Insurance Agency

About Elephant Insurance

Written by the company

Elephant Insurance Logo

We’re the friendly, trusted car insurance experts. We protect your herd.


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We protect your Herd! Like all elephants, we go to the ends of the earth for our herd, guiding you through the unfamiliar and unforeseen. We charge through challenges with compassion and confidence only experts can. We’re good listeners and always remember what matters most—your protection.

We offer simple, affordable car insurance that’s easy to understand and use. The journey starts with an easy online quote with coverage information along the way, or by phone or chat with a licensed agent. Our tools help you find the best protection for your needs and budget, and we’re always here to help you if you need to file a claim.

Headquartered in Richmond, VA, we’ve been recognized as one of Forbes America's Best Insurance Companies, named USA TODAY’s 2026 America’s Best Customer Service in Financial Services and have achieved a lower-than-expected complaint rate (NAIC Private Passenger score). As a certified Great Place to Work®, we pride ourselves on a strong, inclusive culture.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Excellent service, would recommend to anyone.

3 November 2025
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Reply from Elephant Insurance

Thank you for your review. We genuinely appreciate your recommendation and trust in our service. - Roy

Rated 5 out of 5 stars

It really is affordable y'all!!

Great experience switching to Elephant Auto. The process was easy and I saved over $800 compared to my last insurer. The customer service representative when I called the next day to ask a couple questions, was super knowledgeable and helpful.

31 October 2025
Rated 5 out of 5 stars

The rates are the best I have seen

The rates are the best I have seen. The site is easy. Thanks Elephant for allowing me to be a part of the heard. Carol

2 November 2025
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Reply from Elephant Insurance

We are pleased to hear you found our rates competitive and site easy to use. Welcome to the herd, Carol! - Roy

Rated 5 out of 5 stars

It was fast and the rate given was…

It was fast and the rate given was lower than others. Over the past 5 yrs with this vehicle I average 7 miles per day. People with vehicles worth 5x's my cars values are paying 10x's less than I am per mile.

17 October 2025
Rated 5 out of 5 stars

Elephant has exceeded my expectations 100%

I switched to elephant insurance less than a year ago after my previous carrier over doubled my rates when I hadn't had an accident or a claim in over 20 years. Unfortunately 10 months in with elephant. A deer struck our vehicle totaling it. Not knowing what to expect, Elephant stepped up to the plate within 24 hours of reporting the accident. The vehicle was already considered totaled, within 4 days the vehicle had been towed and removed from my land. Then within 15 minutes of me getting a tracking confirmation that my title to the damaged vehicle had been delivered to Elephant I received a notice from Elephant that the funds for the vehicle had been deposited in my account. The only slow part of this whole process was waiting on the us mail to get the title to them. This was my third time working with an insurance company having been driving for 35 years and the previous 2 times was a nightmare. Elephant made the whole process simple and quick. I was never made to feel bad about using the insurance like previous times. I can not stress how they made a bad situation so much better!

6 October 2025
Unprompted review
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Reply from Elephant Insurance

Thank you so much for your thoughtful review, Stacy. We’re delighted we could make a difficult situation easier and provide quick, caring service throughout your claim process. Your kind words mean a lot to our team, and we’re always here if you need anything in the future! - Roy

Rated 2 out of 5 stars

The service was good but the rate was…

The service was good but the rate was too expensive for me with a good driving record and no accidents and 71 years old

16 October 2025
Elephant Insurance logo

Reply from Elephant Insurance

Thank you for sharing your feedback, Phillip. We’re glad you enjoyed our service and understand your concerns about pricing. Our team is always working to offer competitive options. And, if you ever shop around again, just remember we’ll be the Elephant in the room, ready to help whenever you need us! - Roy

Rated 5 out of 5 stars

Great Coverage!

I been looking for a great price on insurance for quite some time, and I Finally got it, this definitely is a game changer and the coverage that it comes with its just amazing!!!

20 October 2025

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