Elephantrentacar Reviews 90

BE VERY CAREFUL HIRING FROM THIS COMPANY THEY CHARGED ME 150 euros for the tiniest scuff under the car!!!! A black permanent marker was all they needed! Total extortion.
I have pictures for proof if anyone want to contact me...its unbelievable.
Apparently they do this all the time!
Peter they're customer service guy is rude, obnoxious, unhelpful, the other guys were actually very nice and expressed how embarrassing and upsetting these extortinate charges are!

Reserved car in good time before arrival to Paphos airport. A car for 2 weeks for £250 for a couple of weeks, good deal I thought. By the time we paid for all the add ons and extra insurance it was over £500, then given some older vehicle in the car park. Late at night and poorly lit carpark off site, got me by the short and curlies. Buyer beware.

Couldn't find fault great car rental company . Picked us up from Paphos airport picked up hire car and dropped us back at the end of the hire.
Beware the curbs are high and the road edges tend to be rough entrance to some parking areas are rough with the potential to damage the underside of some small wheeled cars bear this in mind and you won't incur damage costs

As i can see from other reviews, its typical for this company to make money not only from renting the cars - they add crazy bottom end car damage, which you typically dont think about or even check. After i returned the car, they said that the bumper lowest part which you dont even see while standing or sitting has a around 1 cm scratch. Then they started lying to me that they will repaint whole bumper for this small scratch and charged me 150 euros. I understand it was my fault that i didnt took extra insurance, but its just an insult to a person who works with cars to tell that you will repaint whole bumper - at the best case scenario they will spot paint with a brush or even more likely do nothing and get another 150 euros from another customer.

Really helpful staff.
On time with collection and dropping off.
Reasonable price.
They were so good when I left my purse in the car and they brought it to me in the airport. Thank you so much for your help.

First of all, unlike many other agencies, they take the deposit from your credit card and don't just "reserved" it ! So this needs to be planned in your budget.
Also, there is no check of the car upon arrival with us but they send you a email with pictures of the car taken "in day light" without any possibilities at that time to know when they were taken. So we were sceptical at that point and not so hopeful to get fully refunded. Our instinct was right because we lost an arbitrary amount of more than 100 eur for a scratch under the car ! They take a mirror on wheels to check under the car ! This was a first for us. Regarding the price of the damage, they don't show any price list or previous bill (so it gets really difficult to get your money back from insurances).

We had a pleasant experience with this company after we have found out that another car rental company does not accept our credit card for the deposit 24 hours before arriving to Cyprus.

Elephantrentacar not only had the best prices to offer but also were able to reply to our request in a timely manner. We were picked up from the airport by a friendly staff member, the car rental process was straightforward, for deposit they accept cash, credit/debit cards, the car was recently cleaned as well. Our deposit of 500 euros was refunded in a few days after returning the car back.

Only minuses were car's squeeky timing belt and the android in Japanese language however from our experience I totally recommend this company and would hire one of their cars again.

First class service from very friendly people from pick-up to collecting car from office just outside airport. Very clean car & in excellent condition. Sent 10 photos to email showing condition of car. Returned & inspected by staff in very short time & taken to airport. Would recommend this company & will use on our next trip to Paphos.

Used this company a few times and would highly recommended. Easy to contact and very friendly.

Absolutely faultless service. Friendly staff at the right price. Easier to book direct online than through an agent. Would definitely recommend and will use again

Awesome service. Have used these guys for years and will again.

Not only very reasonably priced but customer service was first class from all at Elephant Car Hire in Paphos. Highly recommended and would definitely use again. Thanks to you all.

We hired a car for 5 days, brilliant service and very helpful, would recommend, car was A 1, we will use Elephant next year !

AVOID AVOID AVOID! I would be giving this 0 stars if it was possible. We had a terrible experience with this company, despite having used them once before and being a returning customer.
Initially when the car was given to us, the handbrake button was stuck, which left us stranded for an hour before the guy “fixed” it by hitting it with force.
On the morning we were meant to be returning the car (agreed at 1100) two men appeared at our house at 1000 and were inspecting the car, only to then silently get into their car and drive off when I asked who they were. The manager Charlambos later confirmed that these were his colleagues.
Instead of a proper handover, we were told to leave the car in a carpark with the keys in the car boot and the next day received a call saying that there was damage to the car and the car was not left clean (despite neither of these things being factually correct). It resulted in them in keeping 100 euros of our deposit unjustly and throughout numerous further conversations being extremely rude.
Also, just to note, that they expect the customer to properly clean the car even though there is a global pandemic!

This is a friendly yet professional car rental company who go the extra mile. Before arriving on the island I was contacted by phone to confirm some details on my request form. My vehicle was presented clean and in good working order. I have already recommended this company to others. I was very happy with the vehicle overall service and will happily use this company a third time. The sign of a good company is how they handle things when they go wrong. I had a few issues throughout the rental period and they were dealt with quickly, effectively and beyond my expectations.

Very bad rental car company
They took €150 for nothing when I returned the car

Sept 3rd 2021
Have used this company many times before
Ordered a mazda2 to be collected at Paphos airport.was met outside by (Jimmy) nice chap..have dealt with him before,he shuttled us to the new offices,on the way he told us that we had been upgraded,to a kia Sportage,(totally unexpected,and a nice surprise).. double the price at no extra charge .result!!..paperwork completed payment and deposits paid..car just outside the office....returned the car after holiday,they checked the car and refunded the deposit on the card.... shuttled us back to the airport....great service again....going back in a few weeks will definitely book with this company..
Martin and suzanne

Great company, very reliable, they were waiting for us on arrival, low cost, low deposits compared to other companies. I left my jacket by accident, they phoned to let me know and held onto it for the week.
I look after our company properties in Cyprus and I have given every visitor a business card and recommended that they use Elephant rent a car.
Marcia drove us back to the airport and she was an absolute dream. Thank you Marcia for being the best. I will return to Cyprus just to see you. 💕
Thank for everybody’s help :)

Hired a car with Elephant Rent-a-Car for 5 days, during the first week of our recent holiday to Paphos.

Had looked around Tripadvisor pre-travel, and based on other recommendations and comment, decided on Elephant. Car was quoted as 110e for 5 days rental of a Fiesta sized car.

Rep (scottish fella) came to our hotel on the Monday to deliver the car. 250e security deposit was charged to my credit card, and photos of the car condition were emailed to me. The rep had filled the tank with 30e of fuel which I was charged for, and told to return the car empty. I was also told how to leave the car, and they would come and collect it on collection day.

Car was a Nissan Note, which was in great condition, and well equipped, not a base model. We only used the car for 3 of the 5 days, and had just over 1/4 of a tank of fuel left, but still feel the price was reasonable to allow us to see a bit more of Cyprus at our leisure.

I left the car on collection day (Saturday morning) and it was collected. Next day I checked my credit card account, and the security deposit had been refunded, no issues or delays.

Would definitely recommend Elephant Rent-a-car, and would use them again should we holiday in Cyprus again.

We have rented a car for 10 days.

Everything was great since arriving at the airport, the staff was waiting for us outside at the arrivals terminal, they took us to the rental place with a shuttle. The cars were already there prepared.

After checking our documents and charging the deposit, they gave us the keys and we were ready to go.

At the end of our trip we dropped the cars they’ve returned the deposit and drove us back to the airport.

The whole process went smooth, I would highly recommend this rental company.