Elephant Stock Reviews 1,578

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the artwork is even more beautiful than expected and true to its online depiction. Many appreciate the wide selection of art, sizes, and framing options, making it easy to find the perfect piece. People also frequently mention the careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with their orders and the delivery service, with items arriving late or not as described. A few other people also felt that customer service was unresponsive or unhelpful, particularly when trying to resolve shipping delays or product discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the beautiful and... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as beautiful,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process smooth and easy,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise fast shipping, timely... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers reported excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So here’s my experience…service was very good. Received texts every step of the way which was awesome. When I received the art, I didn’t realize it wasn’t canvas. It’s more like a digital printed art... See more

Rated 5 out of 5 stars

This was our first purchase from Elephant Stock and we couldn't be more pleased. We ordered a large 5 foot square piece. There was an issue with the frame. Contacted customer service and they resolved... See more

Rated 5 out of 5 stars

Exactly what I was looking for to complete my wall...came in perfect condition best I can tell, perfect size, slightly darker than in photo but still works, my only quarter of a star complaint. Very p... See more

Rated 5 out of 5 stars

At first I was hesitant to order but when I realized I was able to choose the print/canvas, size, and frame I decided to take the chance. I am extremely happy with my two purchases and prices. It was... See more


Company details

  1. Art supply shop
  2. Art gallery
  3. Photo printing service

Written by the company

Elephant Stock specialize in curious design with unique style. Join us and give your passion expression!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My print is absolutely beautiful

My print is absolutely beautiful! I originally ordered the same print but it was not the right size. Elephant Stock was good in refunding my money and placing my new order for a larger print. Love my print!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

LOVE the picture we got from Elephant…

LOVE the picture we got from Elephant Stock. It was great to be able to actually see the picture in the room when I ordered with a feature on the website that enabled this. The quality and value for your money was great. The picture we ordered was custom made for our space and was thoughtfully packed to arrive with no problems. Will order again from this company.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

FABULOUS products!

I have ordered two pieces of artwork from this site and they both are stunning. Very high quality artwork, gorgeous floating frames, easy to hang, and packaged well for shipping. I HIGHLY recommend Elephant Stock if you are looking to upgrade your space.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

READ the Negative Reviews Before Ordering

I ordered a framed print on 3/12/25, fully expecting it to arrive in a reasonable time period as this was the second of a very recent order which I received without issue in 8 days. After 8 days since placing this second-and problematic-order, the tracking indicated that my order had not yet even been processed. As it was intended as a gift which I needed by 3/22/25, I emailed customer support and requested a cancelation. I received no response, so called the next day and verbally canceled the order. The heavily accented rep told me that the order fulfillment was delayed because they ran out of the type of framing I ordered. Nobody from the company had bothered to notify me of this, even after I had emailed them the first time on 3/19/25 asking why my order had not processed yet. She said that she had successfully canceled the order and I would be receiving a refund. I had paid via PayPal and am aware that when a refund is issued to PayPal that I get a prompt email (generated by PayPal) informing of such. After 24 hours with no email communication from Elephant Stock or PayPal, and after reading numerous reviews from other customers who never got resolution to any type of issues with their orders, I realized that this company fully intended to ignore my request. I initiated a dispute with PayPal and in less than hour I received communication from both PayPal and Elephant Stock stating my refund was issued.
However, it has yet to appear as a pending deposit on my bank account, so until that happens, I will believe it when I actually have the money. I have also since discovered multiple claims filed with the Better Business Bureau against this company. Had I bothered to do my homework and investigated Elephant Stock BEFOREHAND, I never would have done business with them.

21 March 2025
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

We truly understand your frustration; this is not the experience we wanted our customers to have. We had shortcomings with assisting you in a timely manner though we make sure that each concern/issue will be resolved as soon as we can completely, once we receive it.

We value your satisfaction, so we previously sent a request for more information about the order ID, and email address used so we can track and verify the status of your concern and fully resolve it. But no response was received. Please kindly send us an email at support@elephantstock.com. Thank you so much.

Happy to help.

Rated 5 out of 5 stars

Love my purchase

Love my purchase. Beautiful and peaceful which is what I wanted. Easy to hang and made a great addition to my living room. I will definitely consider purchasing from you again if I am looking for wall art.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! It’s a little more blue than pictured, however looks great in my foyer! I had a wonderful ordering experience and it arrived on time!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect photos

Love my pictures that I had made into canvas prints. They are perfect 😍

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Got just what I wanted and a little more.

Found it (perfect color matching I wanted with my bedroom accent pillows). Ordered it (super simple and reasonably priced). Waited for it (not long). Got it (shipping condition was flawless). Loved it (better quality than I expected, frankly). Hung it (not physically, yet, but in my head).

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Our artwork arrived

Our artwork arrived, and once again we are just so pleased. From ordering to opening up our packages, this has been a very smooth transaction. The quality is great, and the variety is unbelievable!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect thanks

The picture was perfect and everything I expected it to be, shipping was a tad late but no big deal

11 February 2025
Unprompted review
Rated 2 out of 5 stars

Nice map, missing push pins & no resolution

The idea of a personalized gift for a wedding couple or anniversary is a great one. My experience with Elephant Stock was not a good one and I would probably not order from them again. I had an upcoming wedding and wanted to gift the couple a personalized pushpin map for them to map their travels. I had several issues with this company. First, the delivery date indicated it would arrive prior to the wedding date. But after placing the order it was over a week before anything showed that the item had shipped. I had to email several times before it was acknowledged that it had shipped and arriving the Saturday before the wedding on Monday. Then, when it arrived I opened the box to remove any packing slip or invoice that may have the price and discovered that no push pins were included. That’s the whole point of the gift! I had to run to Office Depot and buy regular push pins so that I could wrap the gift for a wedding within 36 hours. When I reached out to Elephant Stock they said that I had to take a photo of the item before they would ship the push pins. Needless to say, I was about to ask the bride to take a photo after I gave it to her. I offered to take a photo of the Office Depot receipt and they never responded. With so many other sites offering similar items, this experience didn’t inspire confidence in using them again.

25 November 2024
Unprompted review
Elephant Stock logo

Reply from Elephant Stock

Thank you for sharing your feedback with us. I sincerely apologize for the disappointment you experienced with your order from ElephantStock.

Your feedback is invaluable to us. We want to make things right. We’ve sent you a DM to gather more details about your order and would love the chance to resolve this further. Please check your messages—we’re happy to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look