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Elia Reviews 

207
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible quality of the gorgeous lingerie subscription boxes, noting the stunning packaging and delightful extra treats included in every delivery. Consumers also deeply appreciate the remarkably helpful support team that quickly resolves sizing and delivery questions, making the whole subscription feel truly special and rewarding. However, some customers also noted occasional issues with wrong items or unexpected sizing discrepancies in their monthly orders. A few people experienced frustrating shipping challenges or fitting problems that ultimately made certain garments completely unsuitable for their personal needs.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the underwear sets are stunning,... See more

Quality

People report positive experiences with quality, highlighting that the garments are well-made, comfortable,... See more

Subscription

Customers report great satisfaction and appreciation with the subscription service, highlighting the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as quick, extremely kind, and prompt... See more

Order

Consumers have mixed feelings regarding their order experiences. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... See more

Company replied

Rated 5 out of 5 stars

So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Su... See more

Company replied

Rated 5 out of 5 stars

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL... See more

Company replied

Rated 5 out of 5 stars

Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opene... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

207 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

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4.2

All reviews

(207)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing

I have struggled to find underwear that’s as comfortable while making me feel so confident. The lingerie is great quality and is totally true to size so have no fear when ordering from Elia. Cannot recommend enough xx

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

Beautiful lingerie, great sets well presented and priced, brought for my wife she looks stunning in the new sets every month great service

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Oh la la!

I have just received my 2nd subscription box and absolutely love it! In my first box, the knickers were a bit on the small side so I contacted customer service who promptly replied and updated the size for me. I also love the little treats in the box too. Would recommend for treating yourself or your significant other.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

I've had great experience with this…

I've had great experience with this company. When my first order came and I realised it was the wrong size, they were easy to contact and changed it for me . Since then they fit me perfectly. The underwear is of great quality and always come packed with care.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

The most recent box I have recieved has…

The most recent box I have recieved has been by far my favourite ! It was beautiful.
This is box number 4 I believe ! Only once was I slightly disappointed with 2 pairs of underwear being sized a lot smaller .. however as women we know what women’s sizing is like !
The company had a blip during a move but kept myself and others informed of this via email.
I continue to recommend to anyone that listens as it really is a lovely treat receiving a new underwear set every month and so reasonably priced .. plus my daughter is loving her new collection of hair scrunches !

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Treat yourself

I have nothing bad to say about this company, I am a smaller girl so I do not have any issues with the sizes. Everything comes packaged beautifully with a scrunchie and other little bits, such a nice surprise every month.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered a 40E and when I got it I could tell it wasn’t my size but I tried it on anyway. Wouldn’t go near me so I tried to double check the size to see they had cut the tag off so I couldn’t see the size or supplier which was suspicious. I contacted them for a refund and they were taking forever and ignoring me so I cancelled my subscription and still waiting for a refund months later very unprofessional. Also gave it to my friend who is an A, fits her perfect.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

AWFUL DO NOT BUY

AWFUL DO NOT BUY

I purchased an order from this place on 29/08/24 after seeing them on tiktok. The website stated 2-3 day delivery and the underwear was fairly priced. A week later it hadn’t been dispatched so I contacted them and they said it would be dispatched the following day… lies! Another week had done by and it still had not shipped. After 3 weeks from when I ordered I threatened to cancel my order through my bank and then all of a sudden my order was shipped.

When the underwear did finally arrived it was awful. I had ordered two sets in a 32D. One was more like a 36A and the other was like a 30D. The items were poorly made with uneven sewing and fraying everywhere.

I requested a refund immediately after receiving the items and again it takes forever for someone to reply. I had to threaten to contact my bank again. It’s now 21/10/2024 (nearly 2 months after my order was placed) and I still haven’t received my refund

21 October 2024
Unprompted review

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