Elia Reviews 150

Customer service is 10/10 and their gorgeous boxes are personalised and such amazing quality. Sizing is true to size and fits so beautifully. Ordered the 3 month box and was so happy with it I’ve redone the order! Highly recommend🩷✨

I love the little box with the small surprises in it and I love the underwear that is so carefully chosen and well made. I didn’t want to take off the last bra that I received! Really looking forward to the next surprise box. customer services are also prompt and thoughtful, Love the brand . Xx

I read reviews that seemed like sizing was going to run too small but the sizing was spot on for me. I’ve actually never had a bra fit so well as I’m petite but have a wide back due to weightlifting so the straps always fall down when the under bust fits. I was so pleasantly surprised when it fit spot on and felt like I wasn’t even wearing a bra.

I also love that it gives me a chance to try new colours and out my comfort zone a bit as I tend to stick to dark colours as I never thought a pastel would look nice but it did.

Beautifully packaged and glad I gave it a go

Great quality and nice surprise

I’m on my 2nd box from Elia and I’ve loved each one! The sets are great quality, beautiful and come with lovely little gifts inside. Lucy was also really helpful and prompt in answering a query.

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many favourites. I love the small details as well like the stickers or the little paper flowers in the box.

I’ve received a variety of beautiful colours and absolutely love my sets. I’m building up a bridal lingerie collection for the year ahead, and Ellie’s Boutique has really boosted my confidence. Lingerie makes me feel good and my partner appreciates it too — a win-win! I did have some issues initially, but they were resolved quickly and fairly, and I’m now super satisfied with the outcome. Thank you for the excellent service and support.

I love the pretty sets ,nice quality, only downside is if your fairly large busted the cups are not great ,I just keep my sets for special times

Do not subscribe. Underwear unsuitable poor quality. Returned to company at cost to self...£5!
Two weeks later despite sending tracking number postage no refund. Dozens of emails requesting update. Keep saying send tracking number!!
Can't unsubscribe until Return acknowledgement. Poor customer service

Most of the sets have been really pretty. Nice variety of colours, arrives on time, only negative is I do find them to be on the small side.

I really cannot fault the team, they sorted me out with a sizing problem and communication is great. At last I have found beautiful lingerie in bold beautiful colours. I am enjoying my subscription

My order was placed on the 31st August and did not arrive until 8th September. To which I never received a confirmation email. I did email and someone got back to me letting me know my order was almost ready to ship and as this is personalised it can take up to 7 days for this to be shipped which I feel should be stated on the website as I was under the impression it would be 1-3 day shipping as declared on the website this does not take into account ‘prep and pack’. Therefore my order did not arrive until 8th September. Unfortunately even with giving sizing based on advised ‘size guide’ this item did not fit and is not suitable for use. Would unlikely order again as I feel I was very disappointed with this order.

Love it when I get this treat through the letter box every three months. The first box I needed to adjust the sizing which following a message was an easy process!
The little gifts in the box are an added surprise ❤️

The set was late and when it arrived it was tiny . I measured the bra I am 34D it was more like 26 , the pant were also child size .
They have offered a discount and a replacement set. It hasn’t arrived yet, but very pleased with the customerservice.

Absolutely stunning sets such good quality and so comfy , the packaging was so cute and had some lovely little personal touches

Excellent quality, superb price and beautiful designs

Receiving and opening the subscription box is an exciting monthly event in our house!

Sizing is incorrect. Very small and inaccurate. I am looking to return items and cancel subscription but it’s silence from the team. DO NOT ORDER.

Ordered my set back end of July start of August however my set has only just arrived after contacting the team and finding out my orginal package was lost, sadly the bottoms don’t fit as they appear to run super small which is a shame as the set is super cute, really think Elia could do with adding a tracked shipping, it’s a cute concept but I’m sceptical of keeping my subscription after the lengthy amount of time it took to receive my first order due to this delay! It’s also a shame about the bottom sizing too but not much can be done now I guess

Sadly I had a bad experience with Elia. The ads miss-advertised the quality of the products in the box - there was nothing in the box that you couldn't get cheaper from Primark, whereas the ads make the products look much more unique. Maybe I just hit a boring month, or maybe they do that for your first (discounted) box.

Also it was not clear anywhere during the buying process that when buying their 'trial' box you actually subscribe to a 3 month membership at full price for the next 2 boxes. Had I known this, I would not have purchased, as I just wanted to try it out. On reaching out to the team to cancel, they did point me to somewhere deep in the FAQs where this is mentioned but I purchased directly through the Shop app, where it was not clear at all.