This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Majority of my pots are not working on…
Majority of my pots are not working on the induction (although they were working perfectly on the induction of other producers. Also it seems that it is not cooking all the time even - it is accelerating a bit and slowing down all the time.
11 April 2026
Reply from Elica
We’re sorry about your experience. If cookware that should be compatible is not working properly and performance is not consistent, we need to check this further. Please contact us immediately via the official channels on Elica.com.
First time of ordering a replacement…
First time of ordering a replacement part from this company. Very easy to find what I needed, order and pay online. Part came from abroad, and was delivered by UPS to my local pick-up point. Very convenient.
7 April 2026
Reply from Elica
Thank you for sharing your experience. We’re pleased that the whole process, from finding the right spare part to delivery, was easy and convenient. See you again on Elica.com.
nikola tesla flame
Three years ago I bought an Elica Nicola Tesla Flame hob with integrated extractor hood. After three years the hood switch broke, which of course can happen (but still its too soon). What amazes me is that despite trying to look premium, Elica has poor service and no one knows how to service it, there is practically no authorized service and relevant spare parts. i am sorry but with this politicy, you just want to be a 'premium product mark'. Martin Buliak
EDIT: they responded to the review. they replied that I should write the country. considering that the reviews are via trustpilot, where it is not possible to continue the conversation, I am writing their requirements here. the country of purchase is Slovakia. I contacted the service via the official website, where I was offered a phone number for a technician, who said that with the company elica it is for a long time and success is not guaranteed. I have several appliances of different brands, but if I take, for example, bosch, then after contacting the service, a technician will come there and solve the problem in a few days.
1 April 2026
Reply from Elica
Dear Mr. Buliak,
we are very sorry to read about your experience and we truly regret the inconvenience you have encountered. We understand how disappointing it can be when a product does not meet expectations, especially over time.
In order to properly support you, we kindly ask you to let us know which market or country you are contacting us from. This will allow us to put you directly in touch with the official Service Provider for your area, who can assist you with the availability of authorized service and spare parts for your Nikola Tesla Flame.
Once we receive this information, we will make sure the appropriate team follows up with you as soon as possible.
Kind regards
On ne repond pas a mes questions !!!!
On ne repond pas a mes questions !!!!
Ma question est claire: comment augmenter l’intensité lumineuse des commandes tactiles de ma plaque ?
7 April 2026
Reply from Elica
Nous sommes désolés de lire votre message.
Afin de pouvoir vous aider efficacement, nous vous invitons à être plus précis concernant votre demande. Sans informations complémentaires, il nous est malheureusement impossible d’identifier votre situation.
S’agit-il d’une demande liée à une intervention technique, à une livraison ou à un autre type de service ?
Nous restons à votre disposition et vous invitons à nous fournir davantage de détails afin de pouvoir vous apporter une assistance adaptée.
Love everything about it
I love everything about it! It’s efficient to cook on it, cooks extremely fast and silent. To top it off, it looks beautiful!
4 April 2026
Reply from Elica
Thank you so much, Alessia. We’re glad to hear you appreciate the speed, silence and design: this is exactly the experience we want to deliver!
Product is nice but service staff is…
Product is nice but service staff is lay man behave very ruddily, Customer service is also very poor
7 April 2026
Unprompted review
Reply from Elica
Dear Customer,
thank you for your feedback.
After checking our records, we are unable to find any customer or service request associated with your name in our system. In order to better understand and assist you, could you please clarify which market or country your purchase refers to?
Any additional details (such as the market, retailer, or a service reference number) would help us investigate the matter properly and provide you with the appropriate support.
We look forward to your reply.
Reply from Elica
Hi Peter! Thanks for sharing your experience.
Good to know our support delivered as expected.
everything ran smoothly
everything ran smoothly, and delighted to receive the replacement filter.
27 March 2026
Reply from Elica
Hi Teresa thank you for your feedback.
Good to hear everything went as expected and the replacement filter reached you without issues.
Transportation was slow and the package…
Transportation was slow and the package went to the main post office althoug there is closer mail offices closer to me. I feel that this is how you save transportation costs but forget the client who felt annoyed.
18 March 2026
Reply from Elica
Thank you for your feedback.
We’re sorry for the delay and for the delivery point not being the most convenient. Shipping is managed by the carrier, but we agree this impacts the overall experience.
We’ll take this into account to improve future deliveries.
Great service and delivery.
20 March 2026
Reply from Elica
Thank you Graham for your feedback.We’re glad everything met your expectations, from service to delivery.
See you again on Elica.com!
Poor Customer Service & Poor Product
After purchasing an expensive island mounted extractor unit from them, the USB rechargeable remote that came with the item was faulty. This was replaced, then within 12 months, the second remote failed. I was then told to purchase a new one at a cost of £90.00
This unit has again failed and their customer service team seem to give very little regarding to an item that is obviously faulty. I would strongly suggest you look else where for extraction units if interested.
Update.
Thank you emailed your customer service team again on 31.03.26 at 17:23
The most helpful response received 06.04.26 at 12.07 copy below. Now you can see why I gave them one star!!
Dear customer,
Thank you for contacting us.
Please note that the remote control is an accessory not covered by the warranty. We invite you to purchase a new remote control on our website
Best regards
30 March 2026
Unprompted review
Reply from Elica
Dear Customer,we’re sorry to hear about your experience. At the moment, we’re unable to trace your case in our system with the information provided.
To properly review the situation and support you, we kindly ask you to contact our Customer Care team, sharing the product code (12NC) and, if available, your order reference or contact details.
We remain at your disposal to look into this further and help you resolve the issue.
Poor post sales advice useless product…
Poor post sales advice useless product instructions, helpless product support
8 May 2025
Reply from Elica
Thank you for your feedback, and we’re sorry to hear about your experience. We’ve checked our records and unfortunately haven’t found any contact from you to our service department.
To help us resolve this quickly, please reach out to us directly at service@drcookerhoods.co.uk.
When you contact us, it would be very helpful if you could include:
The product model
Your location
Where and when the product was purchased
With this information, we’ll be able to assist you efficiently and get everything sorted as soon as possible.
We look forward to helping you.
Trying to use the contact us option and…
Trying to use the contact us option and nothing happens. Need to provide the serial number for the job as I couldn't find it when I originally registered it
25 March 2026
Reply from Elica
Thank you for your feedback. We’re sorry the contact form didn’t work as expected. The serial number (12NC) is essential to identify the product correctly and provide support. Please reach out again or contact customer care directly so we can assist you quickly.
Excellent service delivery was very…
Excellent service delivery was very quick quality product
18 March 2026
Reply from Elica
Thank you for your feedback.
Great to know the delivery was quick and the product met your expectations. We focus on ensuring both speed and consistent quality across every order.
Great design, but terrible functionality and support
I bought the Elica Hidden 2.0 primarily for its aesthetics, and that is where the positives end. The controls are completely unintuitive. If you turn on the first speed, you can't just switch it off—you have to cycle through the second, third, and fourth speeds before it finally shuts down.
Furthermore, the Wi-Fi feature is non-existent. My phone detects the device as "elica-test," and it simply doesn’t work. I’ve reached out to official support in both Russia and Italy dozens of times over the past year, but I’ve received zero help. I paid a premium for smart features that do not work. I am extremely disappointed with this purchase.
13 March 2026
Reply from Elica
Thank you for your feedback, and thank you as well for your kind words about the design of our Hidden 2.0. We truly appreciate it.
Please rest assured that the issues you are experiencing are fully solvable. To support you properly and finally bring this matter to a resolution, we will have the Elica Russia Service Manager contact you directly.
They will review your case in detail, assist you step by step, and help restore the correct functionality of your product.
We remain at your disposal and are committed to helping you.
Reply from Elica
Grazie per la tua recensione. Felici che il prodotto ti abbia convinto, soprattutto per silenziosità e qualità. Ottima scelta.
Thank you for your response
Thank you for your response, but I have already contacted your Customer Care through the official channels and shared all the required photos and information.
If you are genuinely willing to help, I would expect you to review my existing case and emails instead of repeatedly asking me to contact you again. I already followed your process and received a negative response after 5 days, with no attempt to identify the model from images or suggest any alternative solution.
Simply asking me to repeat the same steps does not resolve the issue.
I’ve shared this review to help other customers make informed decisions before purchasing. I am still open to a resolution, but it requires a proper review of my case rather than generic responses.
12 February 2026
Unprompted review
Reply from Elica
Dear Customer,
We are truly sorry for what happened and we understand your frustration.
Unfortunately, we are unable to find any service request under your name in our system.
To properly review the case you mentioned and to immediately escalate it with our service provider, we kindly ask you to provide us with a name or the email address used to open the original request.
Without this information, we cannot locate your file nor take any action on your behalf.
We are ready to assist you as soon as we have a concrete reference to work with. We remain at your disposal.
The light cover of the extractor fan is terrible
The light cover of the extractor fan is of terrible quality - they fell off 3 or 4 times in a year.
Our retailer is kind of to provide replacements the first 2 times. Now they're not willing to do it anymore and they said the manufacture believe this kind of fall-off is due to installation issue and they have no solution to buy 65+ euro per pair from them.
20 March 2026
Unprompted review
Reply from Elica
Thank you Grace for your feedback. We are sorry to hear about your experience with the light covers and we completely understand your frustration.
At the moment, we are unable to trace any direct contact or service request related to your case. As your request concerns Ireland, support is handled by our local service partner to ensure you receive the most appropriate assistance.
We kindly invite you to reach out again through the official channels.
We remain at your disposal.
No one came for AMC service
No one came for AMC service. No further follow up calls, nothing.
9 March 2026
Reply from Elica
Dear Customer, we’re sorry to hear about your experience. For assistance with your AMC service request, we kindly ask you to contact Elica India directly, as they manage service operations locally. Their team will be able to check your request and provide you with the necessary support.
Very good equipment
9 March 2026
Reply from Elica
Thank you Karolina for your feedback. Good to know the product meets your expectations. We focus on delivering reliable performance and consistent quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.