This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
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See what reviewers are saying
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
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I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7k reviews
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Poor customer service
Poor customer service. Very blunt. Don't really want to provide solutions to problems.
7 March 2026
Reply from Elica
Thank you Patrick for your feedback. We are sorry to hear about your experience and understand your frustration.
At the moment, we are unable to trace any direct contact related to your case. As your request concerns Ireland, support is handled by the local service partner to ensure you receive the most appropriate assistance.
We kindly invite you to reach out again through the official channels so we can help direct you correctly and support you in finding a solution.
Parts came in a timely manner and were…
Parts came in a timely manner and were carefully packaged.
4 March 2026
Reply from Elica
Thank you for sharing your experience, John. We’re happy the delivery was prompt and the packaging met your expectations. We look forward to seeing you again on elica.com.
Easy to order and delivery was quick.
10 March 2026
Reply from Elica
Thank you for sharing your experience. We’re happy that the purchase process was smooth and the delivery fast. We look forward to welcoming you again on elica.com.
Reply from Elica
Thank you for sharing your experience. We’re happy that everything works well and that the product met your expectations. We look forward to seeing you again on elica.com.
Reply from Elica
Thank you for your feedback.
We’re glad to hear that your delivery arrived on time as promised and that your experience met expectations.
High price of the filter + delivery cost
26 February 2026
Reply from Elica
Thank you for your feedback. We understand that price and delivery costs are important. We ship to Ljubljana, and with our rotating promotions and discounts it is often possible to find filters at a more convenient price on our official store.
Reply from Elica
Thank you for sharing your experience. We are delighted that your order and delivery were quick. We look forward to seeing you again at elica.com!
it is extremely noisy and does a…
it is extremely noisy and does a terrible job of extracting air. we are constantly struggling with fire alarm. it was a terrible decison. the product is not as advertised at all. elica customer care is terrible and unhelpful. extremely bad product and a terrible company overall.
4 March 2026
Reply from Elica
Thank you for your feedback. We are sorry to read about your experience. At the moment, we are unable to find any contact associated with your details in our support systems. For this type of situation, aspects such as installation and ducting configuration can significantly impact performance.
We kindly invite you to contact our Customer Care through the official channels so we can verify your case and arrange the appropriate checks to support you.
Hard to recommend Elica
Filters are overly expensive and of very poor design. Fitting them is unsafe due to poorly designed/made extractor fan. Impossible to recommend. Purchase and delivery was fine, otherwise there wouldn’t even have been one star.
27 February 2026
Reply from Elica
Thank you for your feedback. We are pleased to hear that your purchase and delivery experience on Elica Shop met your expectations. We are sorry, however, that the product did not meet them. Our filters are designed to ensure compatibility and correct installation with Elica products. If you experienced difficulties during fitting, our Customer Care team is available through the official support channels to review your case and provide the appropriate assistance.
Not easy to deal with.
I tried to use the contact form, as suggested by Elica.com in response to an earlier review, but there were too many characters in my comment. I give up.
I've lost the chance of the 5 year warranty and the hob is still registered at a property 400 miles away.
Elica don't make things easy.
5 March 2026
Unprompted review
Reply from Elica
Hi,
we’re really sorry to hear about the difficulties you experienced while trying to reach us — that’s certainly not the experience we want for our customers.
Please know that you can still use the contact form even with a very short message, for example simply asking us to get in touch with you. We will then follow up directly and help you step‑by‑step.
Also, please don’t worry about the 5‑year warranty or the address currently registered.
Once you contact us again through the form, we will review your case and, if your hob meets the required conditions, we will make sure to extend the warranty to 5 years and update the information correctly.
We’re here to help and we genuinely want to make this easier for you.
Poor services and behaviour of service center poor
Deficiency in service and damage to appliances by tecnician sent by authorized service centre which did not show id card .
25 February 2026
Unprompted review
Reply from Elica
We are sorry to read your feedback. At the moment, we are unable to identify your case from this review and therefore cannot verify what happened. For us, service quality and professionalism are essential standards.
Please contact us directly through the “Contact Us” section on elica.com so we can check your case in detail and provide proper support.
I made a mistake ordering after maker…
I made a mistake ordering after maker filters which didn’t fit, lessened learned!
12 February 2026
Reply from Elica
Hi Keith, thank you for your feedback.
If you need support identifying the correct compatible filters for your model, please contact us through our official customer service channels with your product details and serial number. We’ll be happy to help you select the right item.
Excellent product
Excellent product, very good value for money and a superfast trackable delivery.
19 February 2026
Reply from Elica
Hi John, thank you for your feedback. We’re pleased to hear that you’re satisfied with the product, the value for money and the fast, trackable delivery. We look forward to welcoming you again on Elica.
Postage cost is very high
Postage cost is very high
No videos available to help fix the filters into place.
19 February 2026
Reply from Elica
Richard, we understand your feedback regarding the shipping costs. Delivery fees are calculated based on logistics, handling and transport conditions.
For support on how to correctly fit the filters, please contact our official customer service channels with your product details so we can provide the appropriate guidance. You can also register through our official channels to receive updates, dedicated assistance and information about promotions and special offers.
Reply from Elica
Thank you, Briean, for your feedback. We’re pleased to hear everything was seamless from order to delivery. Delivering a smooth and reliable experience is exactly what we aim for.
The extractor leaks all over the place…
The extractor leaks all over the place and I am told this is normal - I am trying to contact the manufacturer to see if we can find out why
17 January 2026
Reply from Elica
Thank you for your feedback. We are sorry to hear about the situation you describe.
This type of behaviour is not considered normal. As we do not have your details, we are unable to verify your case in our systems. We kindly invite you to contact our Customer Care through the official support channels so that we can review the situation and assist you appropriately.
Pathetic Service
They have the worst service every. They are not even able to do the most basis task of providing the installation service. What good is a product if you cant use it.
19 February 2026
Unprompted review
Reply from Elica
We are sorry to read about your experience. We understand your frustration when a product cannot be used as expected. To clarify, installation services are not managed directly by us unless explicitly included in the purchase conditions. In order to verify your specific case and understand what occurred, please contact us through our official customer service channels with your order details and product information.
This will allow us to review the situation properly and provide accurate support.
Thanks Elica
Thanks Elica - the service was good and speedy . The filter is perfect and exactly the correct one.
12 February 2026
Reply from Elica
Hi, thank you for your feedback. We’re glad the service was quick and that the filter was exactly the right one for your hood. Providing accurate compatibility and fast support is always our priority.
Fantastic
Easy to find the filter I need. Good price. Easy payment process. Fast delivery.
10 February 2026
Reply from Elica
Hi Eric, thank you for your feedback. We’re glad you found the right filter easily, appreciated the price, and experienced a smooth payment and fast delivery. Providing a clear and efficient purchase journey is a key part of the experience we aim to deliver on elica.com.
Reply from Elica
Hi Michael thank you for your feedback. We’re glad the process to validate the extended warranty was simple and clear. For any future need, you can always find support on elica.com.
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