This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
Company replied
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See what reviewers are saying
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7k reviews
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Reply from Elica
Thank you David for your feedback. We’re glad to hear that everything was straightforward and went exactly as planned. Delivering a smooth and reliable experience is a core part of the Elica standard.
gas hob with built in extractor fan
Love the gas hob and the extractor fan works brilliantly
25 January 2026
Reply from Elica
Thank you for your feedback. We’re pleased to hear that you’re enjoying the gas hob and that the built-in extractor fan is working brilliantly. Delivering high-performance solutions that integrate cooking and extraction is at the core of Elica’s approach.
Very fast efficient service
15 January 2026
Reply from Elica
Thank you Michelle. Delivering an efficient and timely service is a core part of the Elica experience, and we’re pleased it met your expectations.
Sorted my query effectively
8 January 2026
Reply from Elica
Thank you for sharing your experience!
Your request was managed correctly. For any future assistance, please refer to the official support available on elica.com.
Love my Tesla Flame hob but
Love my Tesla Flame hob even though we had to have it repaired a handful of times and having to wait for a gas qualified engineer BUT the Elica snap was a total waste of money. Never worked with the app ( now discontinued ) incredibly noisy and well not fit for purpose. Would give the hob 5 stars even with the issues but the snap nil points.
22 January 2026
Unprompted review
Reply from Elica
Merci pour votre message.
Nous sommes désolés de lire votre insatisfaction. Toutefois, nous ne disposons d’aucune information relative à votre dossier via ce canal. Afin de pouvoir vérifier précisément votre situation (produit, configuration, accessoires compatibles et éventuelles demandes restées sans réponse), nous vous invitons à contacter directement notre Service Client via les canaux officiels indiqués sur elica.com. Seul ce canal permet un traitement complet et une vérification technique. Nous restons à disposition pour analyser votre cas de manière concrète et appropriée.
Recomend
The order process was easy. I had feedback of what was happening. And the order arrived even sooner than expected. Thank you.
8 January 2026
Reply from Elica
Thank you Sandra for your feedback!
A clear ordering process, regular updates and fast delivery are part of the Elica standard. We look forward to welcoming you again on elica.com.
Reply from Elica
Thank you Colin for your feedback. We’re glad to hear the delivery was fast and the product fitted perfectly. We look forward to welcoming you again on Elica.com.
Great Elica Super Plat
Great Elica Super Plat.
Great design, and it functions perfect. One remark for improvement: the wifi connection is not always stable (and the constant light on should be switched off).
4 January 2026
Reply from Elica
Thank you Rob for your feedback. It’s good to know the design and core functionality meet expectations.
Your note on Wi-Fi stability and the indicator light is clear and noted as product feedback. For any configuration details or checks specific to connectivity, the official channels on elica.com – Contact remain available.
Frustrating experience
Mr. Travis from Elica Customer Service has been completely useless. After 10 days of discussion, he was not able to book an engineer visit, and we are very frustrated. I hope other managers are more helpful than him to organise a visit and solve the problem.
15 January 2026
Unprompted review
Reply from Elica
Thank you for explaining what happened. A prolonged exchange without reaching a concrete next step is understandably frustrating, and this is not how assistance should progress.
With the information shared here we can’t verify the case or the scheduling constraints. To allow the situation to be reviewed correctly and separated from individual interactions, please contact us through the official channels on elica.com – Contact. That is the only way to associate your request with the service network and check what has blocked the engineer visit.
Nikolatesla 60 cm purchased 2 years…
Nikolatesla 60 cm purchased 2 years ago. At the beginning of December, during the carbon filter regeneration in the oven, carried out strictly according to your instructions, the filters burned and melted. Customer service refused replacement as "not under warranty".
Disappointing for a manufacturer-recommended maintenance operation.
12 January 2025
Unprompted review
Reply from Elica
Thank you for your message. The situation you describe involves a maintenance procedure, the type of carbon filter used, and the specific conditions under which the regeneration was carried out. Based on the information shared here, it’s not possible to verify the exact model configuration, the filter reference, or the regeneration cycle applied, nor to assess how the case was handled. Without these elements, no conclusion can be drawn regarding warranty scope or responsibility.
To handle the matter on a factual and verifiable basis, the case needs to go through the official channels. Please contact us via elica.com – Contact with the product and filter details so the information can be reviewed correctly.
The on/off sensor is working very…
The on/off sensor is working very poorly. I've already had to disconnect the power supply twice to reset the sensor settings. If the problem persists, I'll contact the service center.
9 January 2026
Reply from Elica
Thank you for your feedback. The behavior you describe on the on/off sensor may depend on the specific model and its operating conditions. From what is written here, it’s not possible to determine whether this is related to settings, usage, or a technical issue.
If the situation continues, contacting the service center is the correct step to have the case assessed on concrete technical elements. Further details and official support channels are available on elica.com – Contact.
Great experience!
Items I ordered were delivered very quickly. Very good communication with Elica support.
27 December 2025
Reply from Elica
Thank you Vedran for your feedback. Fast delivery and clear, effective communication are exactly how we aim to support customers when ordering original parts.
It was very easy to find a product on…
It was very easy to find a product on the website and order it.
27 December 2025
Reply from Elica
Thank you for the feedback. An intuitive website and a straightforward ordering process are exactly what we aim to deliver.
Reply from Elica
You’re welcome. Glad the support was useful and helped you move forward.
Great company to deal with
Great company to deal with. The item is as described and very good quality
9 April 2025
Reply from Elica
Thank you for your kind words. We’re glad the product matched your expectations and quality standards.
Great price and fast delivery from…
Great price and fast delivery from Italy. Quality part and good finish
12 June 2025
Reply from Elica
Thank you Matt for your feedback! Great to hear you appreciated the price, the fast delivery from Italy, and the quality of the part.
The package was a large box containing…
The package was a large box containing 3% content and 97% air, packaging efficiency can be much better
30 December 2025
Reply from Elica
Thanks Jan for the feedback. We agree packaging can be optimized and we’re already working to reduce excess materials while keeping products protected.
Reply from Elica
Thank you for your review Jose!
Glad to hear the product met your expectations and the recommendation was helpful.
Reply from Elica
Thank you Martin for the positive review.
Easy ordering and delivery on time are part of the experience we aim to provide. We look forward to seeing you on elica.com.
Good quality product
Good quality product, very pleased with my new hob and extractor!
29 December 2025
Reply from Elica
Thank you for your feedback.
Good quality and satisfaction with your new hob and extractor are exactly what we aim to deliver. We look forward to seeing you on elica.com.
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