This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
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Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
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I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
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I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
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Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7k reviews
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Reply from Elica
Hi Andy, thank you for your feedback. We’re glad everything went well and that your spare parts were delivered quickly and efficiently. Ensuring a smooth and reliable service is always our goal.
Having a contact number that works…
Having a contact number that works would be helpful. Otherwise the website is easy enough to navigate.
5 February 2026
Reply from Elica
Thank Niko you for your feedback. We understand how important it is to reach us easily when you need support.
All our updated contact details are available on elica.com in the “Contact us” section. Our team will be happy to assist you there.
Cappa elica
Cappa elica, 64 differenti codici alfanumerici... compatibili con xyzxy, online impossibile da acquistare, però al telefono precisi chiaro efficiente
15 February 2025
Reply from Elica
Ciao Fulvio, grazie per il tuo riscontro. Comprendiamo che l’identificazione del codice corretto possa risultare complessa, soprattutto quando esistono più varianti compatibili. Siamo però felici che il supporto telefonico sia stato chiaro ed efficace nel guidarti verso la soluzione giusta. Continuiamo a lavorare per rendere l’esperienza online sempre più semplice e immediata. Ti aspettiamo su elica.com.
Reply from Elica
Hi Luca! Thank you for your feedback. We’re glad you appreciated the reliability of our service, the originality of our products, and the fast delivery. We work every day to ensure quality and a service that reflects the Elica brand. We look forward to welcoming you again on elica.com.
Reply from Elica
Thank you Arani for sharing your experience. We’re pleased to know that the service met your expectations, even during the reward redemption process.
Providing a smooth and reliable experience in every interaction is a priority for us. We look forward to seeing you again on elica.com.
Broken cooker hood. Elica unresponsive
I have a cooker hood.
The plastic is disintegrating after less than a year.
Despite buying from their online site and contacting them, the seller says talk to elica.
Elica don't reply.
Very poor product and service.
9 February 2026
Reply from Elica
Thank you for your feedback. We are sorry to hear about the issue you describe with your cooker hood.
This is not the experience we want our customers to have. If you purchased the product through Elica Shop, our Customer Care team dedicated to the online store can verify your order and assist you with the necessary checks.
As we cannot identify your case from this review, we kindly invite you to contact us through our official support channels so we can review the situation and provide the appropriate support.
Good customer service
Thanks for customer service team sent me a link to register my Elica JOYCE-60 extraction hood prodcut for 5 years warranty.
10 February 2026
Reply from Elica
Hi Glynnis, thank you for your feedback. We’re glad our team was able to support you with the registration of your Elica JOYCE hood and provide all the necessary information. Offering clear and straightforward assistance is an important part of the experience we aim to deliver on elica.com.
Non delivery following missed delivery with no follow up
After i noticed I made a mistake on the delivery address, i tried to correct before delivery, through Elica, DHL and DHL's subcontractor BPost. All 3 companies appear to have have done nothing to resolve the situation despite multiple emails, messages on web site etc.. The ordered part is now returned to Elica but i have heard nothing since. I still await this part delivery urgently, to drop off point in Brussels
20 January 2026
Reply from Elica
Hi Russell, we understand the inconvenience caused. From our checks, the delivery address was entered incorrectly during the checkout process and the courier was therefore unable to complete the delivery. The parcel is currently in transit back to our warehouse. Once it is physically received by our logistics team, we will proceed in accordance with our Terms and Conditions and update you on the next steps. As we cannot access your full order details through this channel, please contact us directly via elica.com in the “Contact” section so we can manage the case promptly and define the correct redelivery option.
Very good and fast
28 January 2026
Reply from Elica
Hi Adrian, thank you for your feedback. We’re glad your experience was very good and fast, exactly the standard we aim to deliver every day. We look forward to welcoming you again on elica.com.
Poor customer service set up
Filled in the online form as it was a weekend. Had to chase it up 3 days later to be told it went to Italy. Filled in a new form then with all the same details in. No way for the team on the phone to access the details in the central form. Not sure why the local form isn’t accessible on the website. Very inefficient process. Had the email address been available I could have just emailed them and had a response within a working day.
30 January 2026
Reply from Elica
We are sorry to read about your experience and understand the frustration caused by the process you describe. The online forms are routed based on the information provided, which can result in the request being directed to a different support structure for initial handling. In order to ensure proper tracking and data protection compliance, requests must be managed through the official forms and cannot be processed via direct email. If your case is still open, we invite you to contact us again through our official customer service channels, indicating your previous reference details, so we can verify the status and ensure correct handling.
Efficiency
27 January 2026
Reply from Elica
Thank you Frederick for your feedback. We’re glad you appreciated the efficiency. We look forward to welcoming you again on elica.com.
Reply from Elica
Thanks Nicky. We’re pleased the process was fast and efficient from start to finish!
Reply from Elica
Thank you Guzal for your feedback. We’re glad to hear everything arrived quickly and exactly as requested. Thanks for choosing us.
The first Two did not work.
The first Two did not work.
The first one would not turn on, the display did not even illuminate, the fan ran for 5 seconds as it was supposed to do but the hod would not turn on.
Eventually I managed to get Appliances Direct to send a replacement but initially they instructed me to contact DR Kitchens the importer. The replacement would not work it just gave error codes that wasn’t in the manual as they don’t put the codes in the troubleshooting guide it just directs you to call customer service.
After another call to Appliances Direct they immediately arranged another replacement this was done as a swap when the replacement was delivered.
If any has issues with a product that doesn’t work then I suggest that you know your rights and insist a replacement Swap and dismiss any repair.
I did contact DR Kitchens as instructed by Appliances Direct and filled out a form for the faulty appliance, but as I would need to wait over a week for an engineer and the hob was new I insisted that the hob was replaced as Appliances Direct wanted to collect the faulty one and have it inspected and repaired if possible but that would leave me without a cooking appliance so I insisted on a replacement and the replacement also did not work and again it was going to be over another week before an engineer could attend for an inspection so appliance’s direct sent me a third hob that did actually work. So you were contacted about the first and second faulty appliance.
1 February 2026
Reply from Elica
Thank you for sharing your experience. We are sorry to hear about the difficulties you encountered.
From our records it appears that the case was managed directly through the retailer, who decided to proceed with the product replacement. For this reason, our service team was not contacted in the first instance.
If we had been involved, we would have arranged a technical inspection to verify the product and provide the appropriate support. Our Customer Care team remains available through the official channels should you need assistance in the future.
Reply from Elica
Thank you Vincent for your feedback. We’re glad to hear the website was clear and the delivery fast, with the product exactly as described. We look forward to welcoming you again on Elica.com.
Purchased an Elica snap air purifier 3…
Purchased an Elica snap air purifier 3 and half years ago packed up after 2 years now out of warranty paid over £150 to get it working now stopped working after 18 months contacted Elica uk DR Kitchen appliance not interested gave me a firm who could help NAC they won’t touch it I’ve got a purifier that doesn’t work and spent over £600 not fit for purpose
1 February 2026
Unprompted review
Reply from Elica
Thank you for sharing your experience. We’re genuinely sorry to read about the issues you’ve faced and understand your frustration, especially given the time, cost and repeated failures you describe. This is not the experience we want our customers to have. We don’t want to dismiss your case or leave you without support. We ask you to contact our Customer Service directly, referencing this review and the previous repairs, so we can recheck the situation in detail and verify what options are still available for your product. Each case can be different, and we want to make sure it is reviewed properly. We appreciate you bringing this to our attention and remain available to look into the matter seriously.
The LHOV is a piece of art.
The LHOV is great.
It’s not the easiest to work with though, but once you figure it out, cooking is almost like cheating.
30 January 2026
Reply from Elica
Thank you Justin for sharing your experience.
LHOV combines design and advanced functionality: a short learning curve leads to exceptional cooking results.
Found the hob & local retailer on…
Found the hob & local retailer on line,went to KKS & Martina there was an absoloute delight to deal with & complete the transaction.
30 January 2026
Reply from Elica
Thank you Joan. It’s great to know that the journey from online search to in-store purchase was clear and enjoyable.
Very helpful service and very prompt…
Very helpful service and very prompt resolution
26 January 2026
Reply from Elica
Thank you Annie for your feedback. We’re pleased to know that the support you received was helpful and that the issue was resolved promptly. Providing clear assistance and timely solutions is a key part of the Elica experience.
I ordered the Nikola Tesla Flame gas…
I ordered the Nikola Tesla Flame gas hob at the end of August. It finally arrived in January. Communication from the company was non existent and I had to keep phoning the supplier who was unable to give me any reliable updates.
19 January 2026
Reply from Elica
Dear Customer, we’re sorry to read about the frustration you experienced with delivery timing and communication. We’d like to clarify that Elica does not sell finished products such as the NikolaTesla Flame directly to end customers. Orders, delivery schedules, and updates are fully managed by the authorised retailer or supplier you purchased from, who is responsible for order confirmation and logistics communication. For this reason, any delays or lack of updates need to be addressed directly with the seller, who has visibility on order status and delivery planning. That said, your feedback is important to us. We would appreciate knowing how your experience has been with the NikolaTesla Flame now that it has been delivered and installed, as product performance and satisfaction remain central to our commitment to quality.
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