This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
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Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
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I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
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I love the design! It’s simple, well done, combination of shine & matte finishes makes it look very elegant. Air exhaust is working very well, you can’t smell fried food. It’s easy to operate however... See more
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Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7k reviews
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Excellent product
Excellent product, easy to use.
Delivered on time.
The only negative is that it was not clear that you have to buy the vent kit, which is an additional £300.
4 December 2025
Reply from Elica
Thank you for your feedback.
We’re pleased to hear the product met your expectations in terms of quality, usability, and delivery time.
Regarding the vent kit, configurations vary depending on the installation setup, which is why certain components are offered as dedicated accessories. That said, clarity at the point of purchase is essential, and your comment on this is noted. For any verification on configurations or required accessories, our reference remains elica.com – Contact Us, where model-specific information can be provided.
NEVER BUY FROM THEM PLEASE. RUN!
NEVER BUY FROM THEM PLEASE.
The hood broke 3 months after purchase, fully dysfunctional, and now the bad hardware above the hood is damaging my brand new cabinets. I asked them to come and check it out 5 months ago, and they kept ignoring me, and now my cabinets are gone:)
email 1: They asked for the serial number that I already provided, when I answered again they said its a different number, when I asked where I can find it, I got ignored for a month.
email 2: sent me 1.5 pages of irrelevant questions, and when I answered, I was ignored once again.
email 3: sent them the serial number and the answers, asked for the serial number again :/ When I answered, I was ignored
email 4: has been ignored for a month now
RUN FOR YOUR LIFE
edit: since then, I have called them, and they asked for the number again, and when I sent them more photos of the hood to look for a serial number, they have suggested that the number is inside the hood, and I should look for it in the unit.
30 September 2025
Unprompted review
Reply from Elica
Thank you for taking the time to explain what happened.
A situation like the one you describe needs to be checked against the actual service file, which we cannot see from here. Repeated requests for the serial number and long pauses in communication usually indicate that the case could not be matched to a valid product reference — but without the data in front of us, we can’t confirm where the process stopped.
The only way to move this forward is to reopen the request through the official Customer Care channel on elica.com, including:
- the correct 12NC/PRF code
- proof of purchase
- the emails you already sent
With these elements, the team can finally retrieve your case and check what went wrong in the handling.
Your frustration is understandable, but without the product data a technical review isn’t possible.
Reply from Elica
Thank you for your feedback.
If you need anything else, you can always reach us through elica.com.
Communication and reassurance from Matt…
Communication and reassurance from Matt at elica has been a real blessing.
30 November 2025
Reply from Elica
Thank you Clare for your feedback.
Good to hear that the communication and support from Matt made a difference for you. If you need anything else, you can always reach us through elica.com.
Kept me informed and arrived on time
Kept me informed and arrived on time. product a little expensive espicially the delivery charge.
28 November 2025
Reply from Elica
Thank you Shabir for your feedback.
We take note of your comment about the overall cost, including delivery.
If you have other needs or impressions to share, our channels are always available on elica.com.
Reply from Elica
Thank you Kevin for your review.
Glad to hear the delivery updates were clear and on time.
If you need anything else, you can reach us easily through elica.com.
Reply from Elica
Thank you David for your message.
A delivery taking nearly two weeks is not the experience we want to provide. From our side, we can check the actual status only with the order details, which are not visible here.
If you reach out through the official channels on elica.com, the team can verify where the shipment is and what caused the delay.
Boy it's pricey…
The service & speed of delivery were fantastic! However, the cost of the parts are crazy it cost me over 100gbp for 2 filters and a plastic cover for a light. And the cooker hood is less than 2yrs old.
21 November 2025
Reply from Elica
Thank you Anthony for sharing your experience.
Good to hear that service and delivery were up to expectations. On the other hand, we understand your remark about the price of accessories and spare parts.
Original Elica components are designed to guarantee the same performance and safety level as the product itself, and this can influence the cost. At the same time, our shop regularly features promotions on accessories and spare parts, which can make future purchases more convenient.
If you ever need guidance on the right parts for your hood, our support channels on elica.com remain available.
Reply from Elica
Thank you Vladimirs for your feedback.
Good to hear the order process was straightforward and the delivery arrived so quickly.
If you need anything else, you can always reach us through elica.com.
All great!!
20 November 2025
Reply from Elica
Thank you Alex for your feedback.
If you need anything in the future, you can reach us easily through elica.com!
I had my hob installed on Friday…
I had my hob installed on Friday morning, Friday afternoon I went to cook and by simply boiling a pot the hob scratched all over!!!
25 November 2025
Reply from Elica
Thank you for sharing your experience.
A surface scratch appearing right after installation needs to be checked directly on your specific model. Without the product details, we cannot verify the type of glass, the checks already done, or how the issue occurred.
Please contact our technical support team through the official channels on elica.com so we can review your case with the correct information and guide you through the next steps. We also remind you to use cookware suitable for induction glass surfaces, as indicated in the product manual: the type of base and how the pot is moved can affect the surface. Once you provide your product details to Customer Care, the team will be able to review the situation accurately.
Reply from Elica
Thank you Andrea for your feedback. We’re glad to hear the service met your expectations and that the overall experience was positive. If you ever need support, all our contact options are available on elica.com under the Contact Us section.
I feel that the service manager Ashwini…
I feel that the service manager Ashwini - 9483346424 is not taking the issues seriously in Mangalore
My experience with the Elica 5-burner cooker and oven has been extremely disappointing. Not only did the product develop a serious safety issue — gas leaking from the burner setup — but the after-sales service in Mangalore has been shockingly poor.
I reported the issue three days ago, clearly explaining that this was a safety hazard and needed immediate attention. Despite this, the service center’s management kept giving assurances that a technician would be sent, yet no one has shown up. The responses have been inconsistent, and the follow-through has been nonexistent. It feels as though the service team simply doesn’t take customer problems seriously.
For a brand that claims to offer quality appliances and support, this level of negligence is unacceptable. When a company cannot address a gas leak, it puts customers at risk and shows a complete lack of responsibility.
Based on my experience, I strongly advise others to avoid buying their products. The poor service and lack of accountability can leave you stranded with unsafe equipment and no help from the company.
26 November 2025
Unprompted review
Reply from Elica
Thank you for sharing your experience.
What you describe requires a verification based on the actual service data, which we do not have here. Without the case number, product details, or the records of your previous contacts, it’s impossible to understand what has happened at the local service center or why the process did not progress. To review the situation properly, please reach us through elica.com using the official contact form and include the product details and your service request. Only with those elements we can check the information and align it with the local team.
PRODUCT REGISTRATION GUIDANCE
we weren't quite sure about the advice given on the phone by the Elica customer help lady.she inferred that we didn't need to register . ??
when we went onto the Elica website it let us register our Induction hob. so all is fine now.
many thanks
24 November 2025
Reply from Elica
Thank you Philip for your feedback.
We’re glad to hear that the registration on elica.com went through without any issues and that your hob is now correctly registered. If you need anything else, our team is always available through the support section on elica.com.
NikolaTesla Switch Glow
I'm rating my experience with NikolaTesla Switch Glow. I really love it, however, there are two things that diminish my enthusiasm. I miss the plus and minus controls that I had in another induction cooker, apart from the power slider - it's handful when the time matters and precision is needed. Theoretically, this could be improved with a firmware upgrade because there ARE plus and minus icons in the fan control section.
As to the slider itself - at first I couldn't use it. It seems like it needs a longer press or a break between fine-tuning the setting, which is counter-intuitive. I'd like the sensitiveness to be higher in this regard.
EDIT:
Regarding Elica's reply below. The contact form on their Support page is terrible and works like it was made by a junior dev. I get 403 Forbidden when submitting the form, but also the message cannot be more than 255 characters. Are you nuts?!
Therefore, I'm changing the rating to 1.
23 November 2025
Reply from Elica
Thank you Tomek for sharing such a detailed review of your NikolaTesla Switch Glow.
It’s clear that you appreciate the product, and your comments highlight two points that deserve attention.
The feedback on the controls and on the sensitivity of the slider is valuable: the way you describe the interaction helps us understand how the user experience could be more precise in situations where timing and accuracy matter. These insights are important for our design and usability teams. From here, we can’t access the technical data of your unit nor verify the specific interaction you’re experiencing, but if you’d like to share the 12NC/PRF code of your model through the support section on elica.com, our team can review your notes in detail and pass them to the right technical department.
Reply from Elica
Thank you Tomas for your feedback. Glad to hear everything went well and that you’re planning to reorder soon. If you need anything along the way, we’re here.
Reply from Elica
Thank you Alexandre for your feedback.
We’re pleased that your experience with elica.com has been positive, from the product to the delivery.
For any future support, you can reach us at elica.com/contact-us.
Reply from Elica
Thank you for your review.
Glad to hear your experience with elica.com was positive.
If you need anything in the future, our support is available at elica.com/contact-us.
Easy to order the filters I needed
Easy to order the filters I needed.
Delivery came in good time and though a bit fiddly I did manage to get the filters replace after a bit of patience!
1 September 2025
Reply from Elica
Thank you Linda for sharing your experience.
It’s great to hear that ordering the filters on elica.com was straightforward and that the delivery arrived on time.
We appreciate your note on the installation: glad you managed to replace the filters, even if it required a bit of patience.
If you ever need guidance or support, you can reach us through elica.com/contact-us.
Reply from Elica
Thank you for your feedback. We’re glad to know the product fits perfectly and that the service met your expectations. For any future needs regarding accessories or spare parts, you can reach us through the official channels on elica.com – Contact.
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