Elisa Reviews 

I traveled to a country outside of Europe and as soon as my plane landed I ordered Reissunetti (data travel package). In the end of the month I got a bill with 60 euros fee for 6MB used on the day I arrived. Upon asking how is it possible if I ordered the data travel internet first thing after landing (which is clearly seen from the messages I received) I got an answer, that basically stated "next time you should order it before traveling". I've requested a breakdown on the data, but of course never received it. My suspicion is that they just didn't connect the data travel package right away. This is not a company a frequent traveler should use.

Elisa Customer Service
14 days ago I called and had nice talk but due to technical issues the person must send me an email with details... I'm still waiting.
I have tried to send an email via Customer Service Web
Result - "Sending your message failed" -
Chat is too busy.. most of the day or
-"I'm sorry, I'm a robot and I don't understand very long messages. Could you tell me a little shorter?"-
Elisa please, please, please fix your web support ASAP, thank you.

Contracted Elisa Viihde yesterday and email was entered wrong. Also the phone number did not match.
Had to go to the shop in Kamppi again today. Instead of trying to help, the employee of Elisa was basically blaming my wife. When I asked where to get the credentials to connect to the Elisa app, he just said we had to use our bank credentials refusing to explain how we could do it. As we reside in EU but not in Finland we needed some help to understand how to do it which he refused.
Considering his poor attitude, we left the shop and went to another Elisa shop to ask for help and they solved our problem!

To put it plainly, I'm paying for 100Mb/s, getting 3 on average. Customer support blames spiked usage in the area but the speed is unacceptable 24/7 regardless of usage spikes.
Even publishing this review took ages.

Very rude and snobby behavior from the “service person” towards us as the customer.
We tried to solve a invoicing problem for our company, which now occurs over a 4 month period unsolved on side of Elisa. After several attempts to solve the problem online with no success we visited the Elisa service point. It took us two times online change, 2 times service center calls and one visit to the shop and still a simple email address for the invoicing was not changed. Very small problem to solve everyone would think.... this was ridiculous!
So we visited again and was very surprised.....
The so called service agent simply did not even give a minute to listen to the explanation about the problem.
He even gave the comment during his one sited “conversation” ( what felt more like a verbal attack) between the lines to us to get out of the shop and call better the service hotline.....
So, I assume, maybe he does not like to work at Elisa service center?
He used very rude and questionable vocabulary. If he is not able to speak polite in English , he should not use it. ( we of course ask in front if English would be ok for him and he confirmed)
And absolutely priority, if he is not able first at all to give the customer the time to explain the issue, he shouldn’t be there in this position!
He should look for a different job, which does not requests CUSTOMER SERVICE.
I really question Elisa about employment training and employment standards in general for such position.

My friend order 3 power bank few months back but one of those did not work so I decide to contact them for maintenance or replacement so I wend to the Jumbo store with the receipt of the product but the guy in the store said me that its not possible to do anything even though I have receipt of it. I do not know what to do with ownership with the product warranty ?? If somebody gift something to someone with the receipt then ?? I think product has valid warranty with its receipt instead of who bought or order it. And again I went next day but a nice lady fixed it everything after checking the receipt. Still I waste my time. Is it your product policy that the same person who bought it only claim the warranty ?? or the guy just troubled me without any reason ?? Thank you.

Our company had been an Elisa corporate customer for more than 7 years.
In April we didn't received an Elisa invoice for March. It seemed Ok as a minimum payment of 20 euro hasn't been reached. In the beginning of the May, we got an invoice from the debt collectors (Intrum) that stated that our Elisa bill that we've never received wasn't paid. We were shocked as we have to pay them about 100 euro!!!
Elisa's customer service insisted that they sent us the March invoice (20 EUR) and two so called maksukehotus/demand for payment letters by post. That was a LIE as we haven't received ANY letters from Elisa, maybe because of the coronovirus situation, however, we are not sure if they really sent anything as all othe invoice we've got and paid on time.It looks like a scam when a telecom service company cannot call or send a text message to their regular customer but acted so quickly to send a debt to collectors! Elisa just uses all this Covid situation to get some extra money! Shame on you guys and we will not recommend you to anyone.