Elite Wine Refrigeration Reviews 872

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and products, highlighting the quality and appearance of items like wine coolers and racks. The staff is frequently commended for being efficient, delightful, and very helpful, providing expert advice and guiding customers through selections. Customer service is often described as excellent, with many appreciating the prompt responses, clear communication, and flexibility in arranging deliveries and addressing queries. Delivery services are also highly rated for being on-time, efficient, and professional, with some reviewers noting the high standard of packaging and helpful delivery teams. However, some customers also noted discrepancies in product capacity, such as a wine fridge advertised to hold 50 bottles only accommodating 40, or a fridge with a large capacity lacking sufficient shelves. A few other people also felt that communication regarding delivery needed improvement between the company and the delivery service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and... See more

Product

Users describe positive interactions with the product, often praising its quality, construction, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its friendly, helpful, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more


Company details

  1. #45 of 131 best companies in Appliance shop
  2. #72 of 193 best companies in Electronics store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

872 reviews

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Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. They didn't have the wine cabinet I wanted in stock, but Cherry ordered it for me promptly without even asking for a deposit. Delivery was much faster than I anticipated and was very well organised.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

The service was outstanding.

The service was outstanding.

Haley was very helpful in assisting on specification of the unit we needed

When we wanted to add shelves Haley worked with the share house to fit these before delivery.

Cherry called in advance of delivery to allow people to be ready for delivery without any wasted time waiting before or afterwards.

Overall Outstanding THANK YOU

29 August 2024
Rated 5 out of 5 stars

In vino veritas

Well supported by Cherry during our choosing & buying, being able to place bottles around on the shelves of various coolers to check size compatibility, without any pressure to buy there and then.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

Really pleased with our wine fridge. Ordered earlier than we needed to take advantage of an offer and glad we did. Really good communication from the team re delivery scheduling etc.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Speedy, excellent delivery

The fridge arrived in just a few days, quicker than the guide delivery timescale. The couriers were very good, removed and took away the bulk of the packaging and placed the wine fridge where I wanted it. The instructions were easy to use and it took little time to get the wine fridge set up and in action.
The one caution I would give to folk when buying a fridge is to be aware that the bottle capacity numbers are for Bordeaux style bottles [that is very clear on the website]. I ended up getting about 10 less bottles in the fridge than the Bordeaux capacity numbers stated because just about every other style of bottle is wider; champagne, Bourgogne, Rioja, Loire, chianti etc.
So it may be better getting the next size up unless you drink exclusively Bordeaux.

14 August 2024
Rated 5 out of 5 stars

Great Experience

Solid communication from the team at Elite. From the point of order to the dispatch and delivery we were kept informed at every step.

The contracted delivery/install company were fantastic and did a great job getting our unit through a tight door.

Will use these guys again for sure.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience overall

Excellent experience overall: I would agree with the other positive reviews. Really good communication from the company. Suggested a suitable alternative as the product I wanted was out of stock and I needed it by a certain date. Delivery was great and very polite staff. Would definitely recommend this company.

17 May 2024
Unprompted review

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