Elite Wine Refrigeration Reviews 872

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and products, highlighting the quality and appearance of items like wine coolers and racks. The staff is frequently commended for being efficient, delightful, and very helpful, providing expert advice and guiding customers through selections. Customer service is often described as excellent, with many appreciating the prompt responses, clear communication, and flexibility in arranging deliveries and addressing queries. Delivery services are also highly rated for being on-time, efficient, and professional, with some reviewers noting the high standard of packaging and helpful delivery teams. However, some customers also noted discrepancies in product capacity, such as a wine fridge advertised to hold 50 bottles only accommodating 40, or a fridge with a large capacity lacking sufficient shelves. A few other people also felt that communication regarding delivery needed improvement between the company and the delivery service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and... See more

Product

Users describe positive interactions with the product, often praising its quality, construction, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its friendly, helpful, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were gifted the most execptional wine cooler from a friend, and the service we have recieved from Elite Wine Refridgeration and in particular Cherry Yung the General Manager is unbelievable. She is... See more

Rated 5 out of 5 stars

The product met our expectation of looks and quality. Key points: a) Info was communicated both effectively and in a timely manner. b) Customer service was excellent. c) Product arrived on promis... See more

Rated 5 out of 5 stars

Amazing experience. Fridge was coming from Sweden so 7-10 day delivery time, but Danielle located one in the UK and shortened that time. Service and price was exceptional but the former was important... See more

Rated 5 out of 5 stars

I was a bit hesitant to start with, never having dealt with this company but I need not have been. They were very responsive and even guided me away from something they easily could have sold! All of... See more


Company details

  1. #45 of 131 best companies in Appliance shop
  2. #72 of 193 best companies in Electronics store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

872 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Extremely knowledgable and helpful

Extremely knowledgable and helpful, completely unbiased advice and great breath of knowledge. Callum was exceptionally useful in helping us pick the most optimal solution. Would thoroughly recommend

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service once again from…

Fantastic service once again from Hayley at Elite Wine. The extreme cold weather overnight sent the warning signal into action on my wine fridge. Hayley on hand to reassure me on what to do. I really cannot recommend Elite enough. Well done and thank you.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate - delivery went as promised. I was kept informed from the moment I booked. The wine cooler is fantastic - although I have just filled it with wine - I will see how the dual temp works and add to my review in tghe future.

9 December 2024
Rated 5 out of 5 stars

Brilliant Beer Fridge

Perfect fridge for my kitchen, matches the wine fridge and is really cold. Amazing product.

The adapter plug supplied is so much better than I expected too, worth a picture on the web site to show buyers how good it is.

27 November 2024
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Their website is easy to use with loads of relevant information to help you choose the best fridge. Checkout is a breeze with Apple Pay (and I assume other payment methods as you prefer). Received a confirmation and delivery details the same day. Extremely responsive on emails.

Delivery was outstanding. It was provided by a third party called Bishopsgate and they were excellent. They quite obviously had good training on delivering and installing wine fridges. They called ahead with a time, were very courteous and polite. Delivered in to the kitchen, unpacked, moved in to position, door handle fitted, fridge levelled, and all ready to go before they took all the packaging away. Advised on waiting at least 12hrs before switching it on which is correct.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Very efficient from ordering though to delivery. Initial queries were dealt with promptly by Cherry and delivery was handled very professionally by Bishopsgate Logistics who arrived within advised timescale on the day. Excellent service throughout.

7 November 2024
Rated 5 out of 5 stars

Order a wine cooler and beer cooler…

Ordered a wine cooler and beer cooler from Elite Wine Refrigeration. The process was very easy and Hayley has been very helpful throughout including helping order an additional shelf after delivery.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb service and execution

Hayley and Cherry were brilliant - I needed a specific fridge with a short lead time and they sorted me out and made sure we got it earlier than expected! Superb all around. (Great fridge too!)

16 October 2024
Unprompted review
Rated 5 out of 5 stars

A faultless and efficient experience.

I have absolutely no complaints and only positive feedback regarding my purchase and delivery experience. I purchased an in-stock cooler that was then professionally delivered by two handlers within 3 working days. The fridge looks great and is operating perfectly.

4 November 2024
Unprompted review

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