Elite Garages Reviews 

952
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the welcoming staff for their friendly attitude, ensuring that every visit is smooth and supportive. Consumers really appreciate the convenient online booking system, allowing them to easily schedule appointments and secure great value prices. Many people highlight the fast turnaround times for routine maintenance and tyre replacements. Some people were dissatisfied with certain vehicle repairs and air conditioning services, noting that problems persisted shortly after completion. Reviewers also mentioned frustrating experiences where mechanical issues remained unresolved despite paying substantial amounts for the required work. A few customers experienced delays due to incorrect parts being ordered or scheduling mix-ups.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, fast, and professional... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable rates for tyres... See more

Booking process

Consumers express satisfaction and appreciation for the booking process, highlighting it as quick and easy.... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for... See more

Rated 5 out of 5 stars

Telephoned the KINGSBRIDGE site and was quickly booked in for a wheel alignment check (and adjustment where necessary) three days later. Greeted on arrival by the Manager and the car was quickly o... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and very helpful, gave me a free tyre check on all my tyres before changing 1 tyre that required changing, i shopped around for prices and these guys where the cheapest in Wes... See more

Company replied

Rated 5 out of 5 stars

I got a puncture while on holiday house hunting. All the staff at Elite garages in Bridport were super helpful. Ensured I got where I needed to be with some excellent advice and next day fixed my tyre... See more


Company details

  1. Car service
  2. MOT Centre
  3. Vehicle Repair
  4. Mechanic
  5. Tyre shop
  6. Wheel alignment service

Written by the company

Elite Garages has been a family-run business for over 60 years! We have 19 branches across the south, offering MOTs, tyres, servicing and vehicle repairs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

952 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(952)

636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Winchester branch were very helpful…

The Winchester branch were very helpful and fitted me at late notice. Diagnosed two speed sensor problems and replaced them - and re-gassed the air con. Very good service.

6 June 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 5 out of 5 stars

great service

easy to book, very friendly and service done on time, great job thank you

3 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 5 out of 5 stars

Absolutely fantastic garage i always…

Absolutely fantastic garage i always come here for my MOT and they are very quick to fix things when needed. The staff are friendly and will do all they can to help you. The service you receive is fantastic and im a very happy customer.

3 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 5 out of 5 stars

What a pleasure

What a pleasure, friendly service and very well priced , MOT and a service and 4 new tyres -staff are very professional and when i picked my car up it had been spotlessly washed & cleaned
Thank you Elite Garage IOW

Bill Cowle

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Aircon recharge broke the aircon system

Went to get both of my cars air con recharged as it wasn't as cold as I wanted. Both same engine and Aircon systems. Both were recharged one after the other, both stopped blowing cold after 3 days. Both cars Aircon were blowing cold, just not as cold as needed before recharging.
Both taken back to garage, one is holding pressure and blowing cold, let's see if it lasts.
The other came up as a leak in system. This was working before the garage got it's hands on it and now the system is broken. They were very, very quick to offer a refund so in my eyes they knew something wasn't done correctly. I do have a report from another garage prior to this recharge saying Aircon was functioning correctly.
I know have the expensive task of fault finding said leak and then fixing it thanks to this garage.
I would avoid.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. Easy booking, promptly seen to on arrival & excellent attention to detail. Thx for advice too. See you again but not too soon I hope. Many thx. Stuart

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Traveling from France to Dover with tyre problems…

Traveling from France, arriving in Dover with tyre warning light on. Called in the garage outside Deal Kent for advise. Welcomed by Oli and within minutes, David, a mechanic took over and sorted the tyre problem out! Even canceled the warning alarm! All performed with smiles and courtesy .All above and beyond my expectations! THANK you to both of you! It’s great to know that kindness and consideration is out there…

29 June 2026
Unprompted review
Rated 1 out of 5 stars

I took my car down because of a…

I took my car down because of a knocking sound coming from under my vehicle. When I booked it in, I also asked the staff to look at the spare wheel carriage where my spare tyre would go as this could be part of the problem... I haven't been able to put my spare tyre back for several years.

The car repairs cost over £500. When I got home and looked at the service they did they have put the spare wheel carriage as an advisory.

There are still rattles and knocking sounds and I also realised when I got home that I was missing a hub cap.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Stress free service…

I required four tries and as usual in phones around !y area to get quotes and advice. Elite were not pushy, they have me a quote on three different makes all available to be fitted the next day and could make a final decision on my arrival with any further questions. Perfect. Could not of asked for better service and when the job was done they phoned and said there was no urgency to collect, finish my shopping/lunch etc. The staff met were very experienced and actually looked happy to help.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent prices and customer service

As usual, staff very welcoming, greet with a smile and always remember you. Very good prices. When my mot was done I had a phone call as promised. I have been going there for quite a few years now and I won’t go anywhere else. I always buy the staff some biscuits for their tea breakfast as they deserve it with kindness and politeness. I will always recommend Elite when asked. Simon also always goes above and beyond to help.

26 June 2026
Unprompted review

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