Elite Heat Ltd Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency, promptness, and high quality. Many people appreciate the staff's friendliness, knowledge, and professionalism, noting their helpfulness and care for customers. Reviewers also found the pricing to be reasonable and clear, offering good value for the excellent work performed. The company is frequently recommended for various services, including boiler servicing, installations, and repairs, with many customers expressing their intention to use them again. People are particularly impressed with the thoroughness of the work and the tidy way areas are left after completion.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, knowledge, and... See more

Price

Customers consistently note positive experiences with price, often describing it as fair and reasonable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for boiler service in advance as Frankie Barea is a busy chap - cos his work is sought after! Very reliable and solution focused! My 82 yr old Mum would adopt him ! Has a lovely way wi... See more

Company replied

Rated 5 out of 5 stars

Overflow in cistern ended up inside house due to perished outflow pipe. Ciaran visited promptly to assess and the following day a plumber put in a new gubbins in the cistern. Work was done efficiently... See more

Rated 5 out of 5 stars

Georgia has the company’s diary down to a fine art and runs a tight ship. As a result Frankie always arrives at the allotted time. The team are friendly and know their stuff. We have been using Elite... See more

Company replied

Rated 5 out of 5 stars

We’ve had Frankie do all sorts over the years from new radiators, boiler servicing and fixing leaks and every time it’s a 10/10 experience. On this occasion, it was a leak on the boiler a week before... See more

Company replied


Company details

  1. #27 of 77 best companies in Central Heating Service

Written by the company

At Elite Heat, we aim to offer an affordable professional service. We undertake all aspects of plumbing, gas and heating services, from a leaking tap to a full central heating system install. Our competitive prices and extremely high standard make us a popular choice across the North East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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4.9

All reviews

(346)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and reliable service

Elite Heat did the plumbing for our new kitchen and also fitted new radiators and downstairs toilet and sink and I wouldn’t hesitate to recommend them. He was knowledgeable, suggested solutions to problems and carried the work out to a high standard as well as being friendly and I would definitely trust Elite Heat to carry out more work in the future.

17 October 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for your positive comments.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Honest, reliable service

Great customer service throughout. Highly recommend to others.

14 October 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the positive review.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

The best of the best. Thoroughly recommend.

I had the pleasure of meeting Frankie through getting my kitchen fitted in May 2024.
We were, at the same time, looking for our boiler to be serviced and asked if this was something his company could do.
He carried out the service then and such a good job was done we got him to come back and do it this year.
I would recommend him as not only does he do a good job, he is very friendly, amenable and cheerful.

26 September 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Many thanks for the positive feedback.

Kind regards
Elite Heat

Rated 5 out of 5 stars

Established Business

Reliable friendly and efficient as always. Gives useful advice too

26 August 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Many thanks for the positive comments.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

We have used Frankie for years now

We have used Frankie for years now. He is always very helpful, professional and does a fantastic job

11 August 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the positive feedback and continued support.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Excellent service

Excellent service. So professional and care about their clients.

30 July 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Many thanks for the positive comments.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Arrived when said

Arrived when said, did a good job & was competitively priced.

22 July 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the review.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Great job!

I am really pleased with the job that both Curtis and Jonathan have done at my house, fixing the drainage problem, sealant and tap. They have been friendly, polite, professional and very good at what they do. A credit to the company! I will definitely be using Elite Heat again.

11 July 2025
Unprompted review
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the review.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Professional

Professional - nothing more to say!

26 June 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the positive comments.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Found the problem and explained fully…

Found the problem and explained fully the reason for the leak from the soil pipe. Took photos and videos to back up our claim against the incorrectly installed condensate pipe,(put in when a national company installed our new boiler in May 23)
As ever,great service from Frankie.

26 June 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Many thanks for the positive review and continued support.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Good reliable company.

Good communication beforehand - arrived as arranged - good job by pleasant technician. They have done work for me before so I wasn't surprised.

18 March 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the positive comments and continued support.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Boiler And Taps

Very impressed professional clear knowledgable Very convenient too as Frankie is a qualified heating and plumbing engineer, so can attend to all our repairs and central heating checks in the home Really Great

7 March 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the positive feedback.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

Great service

Great service

10 March 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the review.

Kind Regards
Elite Heat

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Elite Heating as I was impressed by the number of recommendations they receive in the local area. Frankie is friendly, efficient and his services are reasonably priced so will certainly use Elite Heating again.

7 March 2025
Elite Heat Ltd logo

Reply from Elite Heat Ltd

Thank you for the time taken to leave a review.

Kind Regards
Elite Heat

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