Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out t... See more
Company replied
We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to... See more
Company replied
Very nice home, clean and comfortable close to supermarket and Disney / Universal... Medieval Dinner and Friday Rodeo just round the corner. Kitchen utensils need a little upgrade if someone is... See more
Company replied
Company details
- Vacation rental
- also in
- Travel agent
Information provided by various external sources
Luxury Orlando Vacation Homes located just minutes from Walt Disney World® Resort, Universal® Orlando, and SeaWorld. 3-7 Bedroom Private Pool Homes and Resort Condos come with Fully Equipped Kitchens, Game Rooms, Water Views, Hot Tubs and Gated Resor...
Contact info
5299 W. Irlo Bronson Memorial Highway, 34746, Kissimmee, United States
- elitevacationhomes.com
1.5
Bad
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This place was awesome!!!!!!!
19 July 2019
Unprompted review
Reply from Elite Vacation Homes
We think you're awesome! Thank you for staying with us and for the fantastic review.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Great
The home was perfect we had a great time you made our vacation wonderful thank you so much
13 July 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for taking your time out to reivew us. We're thrilled to learn you enjoyed your stay.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Everything was AWESOME
13 July 2019
Unprompted review
Reply from Elite Vacation Homes
We think you're awesome! Thanks for the great review.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Excellent customer service
Excellent customer service . They answered all my questions and upon check in were extremely nice. The rental was in a very good location and had everything we needed for our stay. We'll definitely use them again on our next visit.
13 July 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your very kind reivew. We work very hard to ensure every guest need is met or exceeded. Our team is high-fiving right now!
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Great staff, house as advertised
It was all good, no surprises. Very helpful, professional and polite staff. The house was as advertised. Great experience. Thank you
13 July 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your generous review. We're delighted to learn you enjoyed your stay and found our team to be helpful, professional and polite.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Easy to use online
Easy to use online. The home was large and clean. My family had a great time.
12 July 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for choosing Elite Vacation Homes. We are thrilled to learn you found the online booking process easy to use and your family had a great time.
We are so grateful to have hosted your stay and hope you will return to us for your next Orlando vacation.
Warm regards,
Elite Vacation Homes Team
The house is great
The house is great! Main room was amazing but the other beds were not comfortable at all. Other than that we loved our stay there!
12 July 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for choosing Elite Vacation Homes. We are so happy you had a great experience and loved your stay with us!
However, we regret you did not find the beds comfortable and hope you will accept our apology for the inconvenience. Please know we have addressed the bedding concern with the homeowner and plan to have the beds updated soon.
We are grateful for you taking the time to review us. Your helpful comments are much appreciated, and your feedback will help us to improve our product and service.
Warm regards,
Elite Vacation Homes Team
Great location to Disneyworld and other attractions
Great location to Disneyworld and other attractions. Guarded and gated community is great for visitors knowingly that they can feel safe in an area that they are visiting.
12 July 2019
Unprompted review
Reply from Elite Vacation Homes
We are so grateful for you taking the time to review us!
Respectfully,
Elite Vacation Homes Team
The houses are always clean
The houses are always clean. We had had an tv issue, call the office and a worker quickly stop by and corrected the issue.
10 June 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for choosing Elite Vacation Homes. We are so happy you had a positive experience and we are grateful for the opportunity to host your stay.
Kindest Regards,
Elite Vacation Homes Team
The House we stayed in was amazing
The House we stayed in was amazing. Only reason for not giving 5 stars is because they did not let me know that paper towels, toilet paper, and trash bags are not included at the house, also, if you have a house with a Jacuzzi, it cost extra to heat it. I thought it was only extra to heat the pool. I didn't mind buying my own paper towels and toilet paper but it would have been nice to know before hand so I didn't have to make a second trip back to Publix for those supplies
7 June 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that!
We are happy you enjoyed your stay, but regret you were unaware of our self-catering policy. We make every effort to advise our guests,by placing the information on our website and reservation confirmation. Unlike hotels, our vacation homes do not provide paper towels, toilet paper and trash bags. We truly regret you were unaware and apologize for the inconvenience. .
We’re sorry you were not informed of our pool/spa heating policy. We try our best to advise our guests of this policy, by also placing it on our website and reservation confirmation. In order to heat the spa, pool heating is required, which costs extra. We truly regret you were unaware and hope you will you accept our sincerest apologies.
We know you have many choices for vacation rentals in Orlando and are so grateful to have hosted your stay. We hope you will return to us again in the future and take advantage of our repeat guest discount; $20 off per night – Offer code: REPEAT.
Warm regards,
Elite Vacation Homes Team
Very helpful in everything
Very helpful in everything. All questions were answered by a very polite staff. Would use in the future.
6 June 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your review. We're happy you found our staff to be helpful and polite.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Our first experience with Elite Homes…
Our first experience with Elite Homes was fantastic! The home we rented was PERFECT! It appeared just as advertised, was exceptionally clean, and the amenities were wonderful. Our experience with the staff at Elite Homes was so positive. They are super friendly, professional and knowledgeable. We had a fantastic family vacation.
6 June 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for staying with us and for your terrific review! We're delighted to learn you found the home perfect, clean, as advertised and exceptinally clean! Also, thank you for your kind words regarding our staff.
We hope to have you back soon, please take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Elite Vacation Homes Team
Reply from Elite Vacation Homes
Thank you for your review and for providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously. Please be assured we have stringent procedures and standards in place to ensure the comfort and safety of all our guests.
Regarding your concern with bedbugs, while in the past it has been reported in the Orlando area, this is the first incident that I have ever heard of at this property. However, we do take proactive steps to ensure that each and every home is free from any kind of pests. We hire a professional pest control company to inspect our rental homes, on a routine basis and they are instructed to immediately inform us of any issues. To date, I have not had any.
Our linens are washed with antimicrobial and disinfectant soaps and chemicals. Our housekeeping team also does a visual inspection of the linens before they are used. Anything less than 100% hygienic is not used and then discarded.
I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home.
I’d like to personally invite you to contact me directly to discuss this further. Please feel free to contact me directly any time.
I look forward to hearing from you,
Donna Ramsden
General Manager
Elite Vacation Homes
407-397-0850
Great company to rent from would not…
Great company to rent from would not hesitate to use their services again
28 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your amazing recommendation and review. We hope to have you back again in the future.
Elite Vacation Homes Team
Been going through Elite for years..
Been going through Elite for years... Very good would recommend them to anyone looking for a nice rental home in Florida
27 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your recommendation and review. We look forward to having you back again in the near future.
Elite Vacation Homes Team
Elite staff was easy to work with
Elite staff was easy to work with and tried hard to accommodate me after my original rental fell through. I did not have any reservation that this company was not trustworthy.
22 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your recommendation and review. We are happy to have had the opportunity to host your stay and look forward to having you back again.
Elite Vacation Homes Team
My family and I arrived at a dirty…
My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out to the office and they appear to be annoyed because “it’s not their policy to change the comforter after every stay”. They sent a cleaning company to clean the property it took three plus hours. I did not receive a follow up call nor an apology. I would not recommend this vacation home to family and friends.
21 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your review. We sincerely appreciate your feedback and will use it constructively to improve our service.
We regret you were not pleased with our customer service; please know we take these matters very seriously and have addressed them very harshly with our team.
We apologize you were not completely satisfied with the cleanliness of your rental. We take a great deal of pride in our homes and are truly disappointed to learn you were unhappy with your stay. Our records indicate we sent over our housekeeping team, on the same day you arrived, to immediately address your concerns. We are glad to have had the opportunity to assist with you concerns, however are truly very sorry you were inconvenienced.
Per your request, the comforters were removed and professionally cleaned. We’re glad we could help, but regret you were inconvenienced.
Thank you again for taking your time to review us. Guest satisfaction is our paramount concern and we truly hope you will give us another opportunity to host your stay again in the future.
We invite to you contact us directly to assist with your reservation and can give you every assurance of an enjoyable stay.
Elite Vacation Homes Team
407-397-0850
A+ Homes and Service
21 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your A+ and 5-Star review! We sincerely appreciate you staying with us and look forward to hosting your stay again.
Elite Vacation Homes Team
Clean home
Clean home. Well taken care of. Close to all the parks and restaurants. Had a get time
Will use you again.
21 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for your review. Our team works really hard to ensure the homes are in perfect condition, for every guest and we're thrilled to learn you found the home clean and well taken care of. We hope to have you back in the future.
Elite Vacation Homes Team
Better Customer Service
3 Stars due to the poor customer service. I have stayed with Elite Homes about 3 times now and this was the first time my family and I received such poor customer service and lack of concern for making the guest feel welcomed and appreciated. The house was very nice, but extremely costly with much needed repairs. We also paid for pool heat for the entire week, but did not have a heated pool neither day except for the last day, before we left and it rained all day. The doors didnt lock on master and other bedrooms so that sucks for privacy and we had to throughly detail clean the kitchen table and highchair which had visible dirt in the cracks on the table and the high chair was full of stains. The game room also was not the same as the one pictured online and the dart board and ping pong table net were broke. Granted they do not have to provide extra items such as stroller, high chair, and crib but they should be cleaned after each guest leaves if they used them. Better rating would have been giving with better customer service because the house and the view is marvelous!
20 May 2019
Unprompted review
Reply from Elite Vacation Homes
Thank you for taking your time to review us. We’re delighted to learn you found the house and view to be marvelous. This home is very popular, and we have many guests come back specifically for this home, year-after-year, to enjoy its many amenities.
We strive to meet and exceed every guests’ expectations and are deeply saddened to hear you were dissatisfied with our customer service. Please know we have strongly addressed this matter and can assure you this type of situation will not happen again. We hope you will accept our sincerest apology and heartfelt regret.
The average heated pool temperature will run 83° to 86° Fahrenheit, depending on the outside air temperature. Pool heat temperatures are typically no more than 10° lower than the outside air temperature. Our records indicate our maintenance team measured the pool temperature and found your pool heat to be within range. Because of the rain we experienced while you were here, this likely caused the outside air temperature to drop. We apologize for this inconvenience and regret you were not pleased with the temperature.
Not all the bedroom doors within the vacation homes, come standard with bedroom door locks. We regret the inconvenience this caused you and sincerely apologize.
We have addressed the dart board and ping pong table net in the games room and thank you for bringing this to our attention. We apologize for this inconvenience and have employed new policies to ensure this will not happen again moving forward.
Guest satisfaction is our paramount concern and we truly hope you will give us another opportunity to host your stay again in the future.
We invite to you contact us directly to assist with your reservation and can give you every assurance of an enjoyable stay.
Elite Vacation Homes Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.