Elixir Garden Supplies Reviews 

18,259
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting that items are exactly as described and often exceed expectations, contributing to excellent results in their gardens. Many people appreciate the competitive pricing and wide selection, finding good value and a comprehensive range of gardening supplies. The service is frequently highlighted as superb, with efficient communication and prompt delivery being common positive remarks. However, some customers also noted issues with delivery, citing slow service and unreliability from certain couriers, which occasionally led to damaged or lost items. A few other people also felt that packaging could be improved, as some items arrived broken or inadequately protected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers stating that items are exactly... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and efficient... See more

Price

Users describe positive interactions with price, frequently highlighting the reasonable, competitive, and... See more

Service

Customers consistently report positive experiences with the service, often highlighting its efficiency and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products like compost, plant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm giving this 5 star because I think the canes were exceptional quality the 2 packs of 10 @ 7ft I purchased did not look like they had been lying around for months. Well packaged but not excessive... See more

Rated 5 out of 5 stars

Elixir are spot on, I have purchased from them several times and the service is first class. I would especially recommend the spring and summer lawn fertiliser. Scarify in spring wait until a couple o... See more

Rated 5 out of 5 stars

Through no fault of the company one of the items I ordered was delayed. The communication has been exceptional, always able to get through on the telephone and on every occasion spoke to someone who c... See more

Rated 5 out of 5 stars

This was my second purchase from Elixir Garden Supplies. I purchased some very sturdy 8ft bean poles with clips for my runner bean and they were a breeze to assemble. The price was competitive and see... See more


Company details

  1. #6 of 16 best companies in Gardener
  2. #40 of 100 best companies in Garden
  3. #24 of 68 best companies in Garden building supplier
  4. #78 of 191 best companies in Garden centre
  5. #5 of 14 best companies in Garden Allotment
  6. #3 of 9 best companies in Landscape Gardener

Written by the company

With over 35 years’ experience in Gardening and Horticulture, we pride ourselves on offering quality gardening essentials with the knowledge of how to use them and sold at the best possible prices. Whether you're an experienced gardener who buys garden accessories regularly, or you're a first timer, by browsing through our catalogue you will find everything you need for your garden at Elixir Garden Supplies.

Elixir Garden Supplies

Written by the company

Free Delivery to Mainland UK!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(18,259)

2,490 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Easy to order and delivered within time frame.
Followed instructions for use of Glyphosate but takes longer than 7 days to kill off weeds, in fact 2nd application was needed.
I am going to try halving dilution next time.

26 May 2026
Rated 1 out of 5 stars

21 days to finally get the products I…

21 days to finally get the products I ordered. First delivery got damaged in transit. Which I had to chase up to find this out. Re sent delivery arrives with no packaging other than a box around the bottles. Could of easily been damaged again.
Poor management

9 June 2026
Rated 4 out of 5 stars

All items were as expected

All items were as expected and delivery was prompt, even getting a phone call to tell me one item was delayed. However, I find it strange that ordering 4 items meant 4 separate deliveries, involving 4 separate delivery notes and packaging. I appreciate that the vermiculite, due to it being bulky, had to be delivered separately. Was there really no way several of the other items could not be packaged together?

25 May 2026
Rated 5 out of 5 stars

Good customer service

Despite a hiccup in the order it was very quickly and efficiently corrected to my satisfaction. As a returning customer I still find Elixir's products to be good value.

17 June 2026
Rated 2 out of 5 stars

Extremely disappointing

Extremely disappointing. Ordered 8ft bamboo canes, didn't arrived. Delivery by Evri ? Hopeless. Evri didn’t respond ! Pathetic service. Should not sell items that cannot be delivered.
Only way to get item was to collect 200 mile round trip , yes my choice! Wanted canes. No apology nothing.

8 June 2026
Rated 1 out of 5 stars

Contaminated product

The product I bought (Growmore 7 7 7). Was contaminated with white plastic granules which, I suspect were instead of the nitrogen content. The company gave me a 100% refund. I am reluctant to order further products from Elixir in case the problem is widespread.

7 June 2026
Rated 5 out of 5 stars

Every Delivery has been Perfect

Every delivery has been perfect. I prefer to shop with Elixir because the products are reliable and delivered on time. The prices are highly competitive and if I've ever needed to ask about an item, the response has always been swift, polite, professional and helpful.
Keep up the good work Elixir, thank you. 😁

7 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look