I had seen Olsen Jacket whilst on break in Devon. I was tempted to buy but as the shop was about close decided not to rush into decision. I never got back to the shop so when I got home googled and... See more
Company replied
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See what reviewers are saying
I visited the Elizabeth Rose shop in Tenterden and tried on a gorgeous Aspiga skirt but didn't buy it as I was unsure about a top to go with it - Helen was super helpful with styling advice. I bought... See more
Company replied
Having lived locally to Elizabeth Rose for many years I have never been disappointed with the service and quality of their products. I have now moved to another part of the country so used their mail... See more
Company replied
A very easy web site to navigate and ordering is straightforward, My jumper arrived beautifully packaged and very quickly. I loved the colours and design - however the neckline sat too high at the b... See more
Company replied
Company details
Written by the company
Located in the beautiful historic market town of Tenterden, Kent; Elizabeth Rose, Est. 1979, is an award-winning, independent boutique led by brother and sister team.
Contact info
67 High Street, TN30 6BD, Tenterden, United Kingdom
- 01580 763815
- info@elizabeth-rose.com
- elizabeth-rose.com
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely velvet cord Brax trousers bought…
Lovely velvet cord Brax trousers bought in sale . Really arrived quickly given postal issues. Thank you .
12 January 2023
Reply from Elizabeth Rose
Thank you for your review, enjoy your trousers.
Prompt action well presented
4 January 2023
Reply from Elizabeth Rose
Thank you for your review, enjoy your purchase.
Parcel arrived nice packaging
Parcel arrived nice packaging, one item to be returned very easy. Ddef shop again
7 January 2023
Reply from Elizabeth Rose
Thank you for your review and recommendation of our online service.
Reply from Elizabeth Rose
Thank you for leaving your lovely review.
Good sale price
Exactly the jeans I was looking for at a good sale price. No problems mailing to Australia, just takes a little longer
13 January 2023
Reply from Elizabeth Rose
Thank you, we love sending our parcels on adventures all over the world.
Efficient and delivered on time.
9 January 2023
Reply from Elizabeth Rose
Thank you for taking the time to leave a review.
Appalling customer service
Tried to return a Christmas gift on the 13th Jan after a hectic period of moving house and returning to work. Was advised the policy is all returns must be made by the 4th January (9 days to receive the gift and get to the shop to return it!!) We were not advised of this at time of purchase and the card it is on was hidden away in the packaging. No view was taken when I explained our circumstances and the owner was quite frankly unpleasant. Customer service is a very valuable thing and they have none! I was advised that they have been in business for 41years. I doubt with this type of behaviour they will be around for much longer!
12 January 2023
Unprompted review
Reply from Elizabeth Rose
Thank you for your review.
Prompt posting lovely wrapping top…
Prompt posting lovely wrapping top quality product
13 January 2023
Reply from Elizabeth Rose
Thank you for sharing your review of our online service.
Reply from Elizabeth Rose
Thank you for your kind words.
Reply from Elizabeth Rose
Thank you for sharing your views on our service.
Supplied just what I wanted
Supplied just what I wanted, very promptly and nicely packed. Thank you.
6 January 2023
Reply from Elizabeth Rose
We appreciate you leaving your kind review, thank you.
…coat
Thank you for such a great experience from ordering and receiving my lovely well packed purchase of a coat … very happy and will definitely be happy to purchase again !
⭐️⭐️⭐️⭐️⭐️
😃😃😃😃😃😃😃😃😄😄😄😄😄😄😄
10 January 2023
Reply from Elizabeth Rose
Thank you so much for your kind words, much appreciated. Enjoy wearing your lovely coat.
Best ladies clothes shop in Tenterden
Your staff are all lovely. Really helpful and so much more pleasant than shopping online! You can actually try things on!
10 January 2023
Unprompted review
Reply from Elizabeth Rose
We have lovely customers too! Thank you for sharing your experience.
A rapid and excellent on line service
A rapid and excellent on line service, promptly and efficiently despatched.
My return was also acknowledged rapidly.
9 January 2023
Reply from Elizabeth Rose
Thank you for taking the time to leave your lovely review.
Package arrived promptly and safely
Package arrived promptly and safely. Pleased with my purchase.
Thank you
5 January 2023
Reply from Elizabeth Rose
Thank you for your review, hopefully next time we can improve and gain 5 stars from you.
Reply from Elizabeth Rose
Thank you for your review.
Reply from Elizabeth Rose
It is great to grab a bargain in our sales. Thank you for your review.
My coat arrived exactly when I expected…
My coat arrived exactly when I expected it to. Very efficient service and my coat is absolutely perfect. I’ll be using Elizabeth Rose again
29 December 2022
Reply from Elizabeth Rose
Thank you very much for your review.
Superb service and quality products
Having lived locally to Elizabeth Rose for many years I have never been disappointed with the service and quality of their products. I have now moved to another part of the country so used their mail order service for the first time. My item arrived very quickly and fitted perfectly. i will certainly use Elizabeth Rose again for products that are ' a little bit different'. Many thanks
28 December 2022
Reply from Elizabeth Rose
We are so pleased that you are still in touch and receiving the special Elizabeth Rose service. Thank you for your review.
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