Booking process was so easy, very clear communication upfront and during stay. The host (Tania) was very welcoming and easily reachable. Car rental was quick & easy and no surprises. The accomodation... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We had a terrific holiday! Everything went very smoothly, from booking, to information and the trip itself. The location at Villa Aposperitis was lovely and the owners were more than great and made o... See more
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We stayed in Mika Villas in Piskopiano Kreta. We enjoyed the stay very much: in the neighourhood of nice restaurants, but still in a very quiered area. It was great! The host, the appartments and the... See more
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The site is very easy to navigate and all is well documented. I hope the rest of our vacation will go as smooth as the reservation.
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Company details
Information provided by various external sources
Waar iedereen rechts afslaat, gaat Eliza linksaf. Bijzondere vakantieadresjes rond het Middellandse Zeegebied
Contact info
United Kingdom
- elizawashere.be
4.5
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Everything is being taken care of for…
Everything is being taken care of for you,which makes the trip more relaxing.
24 October 2025
Reply from Elizawashere.be
Dear Peggy,
Thank you for your kind words! We’re delighted to hear that everything being taken care of made your trip more relaxing. We look forward to welcoming you on another holiday with Eliza was here!
Best regards,
Jelisha
Team Eliza was here
Reply from Elizawashere.be
Dear Johan,
Thank you for your kind words!
We're happy to hear you found the booking process easy and enjoyed the all-in-one service and top locations. We hope to welcome you again soon!
Kind regards,
Jelisha
Team webcare
Great service
very happy with your professional way of presenting the journey, all paperwork in one time, very well explained on email and in my Eliza
12 September 2025
Reply from Elizawashere.be
Dear Sir Slieker,
Thank you so much for your kind words! We’re delighted to hear that you were very happy with the professional way your journey was presented, and that all paperwork and explanations via email and in My Eliza were clear and convenient.
We look forward to helping you with more wonderful trips in the future!
Enjoy your holiday.
Kind regards,
Evi
Team Webcare EWH
Trip is perfect but App is useless for customer
The trip itself is perfect. Everything is well organised. The holiday homes are great. We already planned our next trip for next year. Only the App ... the only purpose of the App is to remind you when the payment is due. You can't even view the accomodation if you want to show it to someone. So just book, ignore the App and enjoy .
10 September 2025
Reply from Elizawashere.be
Dear Guy,
Thank you very much for your kind review and for sharing your experience. We’re glad to hear that your trip and the holiday homes were perfect and that you’ve already planned your next trip!
We would like to point out that our app is actually designed to provide easy access to all important information about your booking, such as accommodation details, travel information, and payment status. We’re sorry if this wasn’t your experience. We greatly appreciate your feedback and are continuously working to make the app even more user-friendly.
We hope you’ll enjoy our service and the app even more on your next trip!
Met vriendelijke groet,
Jelisha
Team webcare
Not for publication. Just info for you
Only your chat robot was a completely disaster. If a customer gives a negative score on the final evalution, he expects to be contacted by a real person.
10 September 2025
Reply from Elizawashere.be
Dear mister Vandereyt,
Thanks for your 4-star review.
When you contact through WhatsApp, our chatbot first asks for some general information so that our agents already have the basic details needed to look up your booking. Once this information is provided, the chatbot automatically assigns your case to an available agent as soon as one is free.
We sincerely apologize if this process did not meet your expectations. We truly value your feedback and will forward it to the appropriate department so we can further improve our service.
Thank you for sharing your experience with us.
We would like to wish you a lovely holiday and hope to serve you again in the future.
Kind regards,
Evi
Team Webcare Sunweb
The Type of Location
The Type of Location
Resort/Hotel Zone: Properties that specifically market as “18+” or “adults only,”
Urban boutique hotels that don’t cater to children.
Natural Settings for Relaxation: Secluded beaches, countryside estates where the focus is on tranquility.
14 September 2025
Reply from Elizawashere.be
Dear Nathalie,
Thank you very much for your valuable feedback! We understand that our travelers are increasingly looking for peaceful, adult-friendly accommodations, such as 18+ resorts, child-free boutique hotels, and relaxing natural environments. We do our best to offer a diverse selection that meets these preferences, so everyone can find a holiday that suits them and offers true relaxation.
kind regards,
Jelisha
Team webcare
Fantastic holiday
Fantastic holiday, we have had an amazing holiday here due to the warm welcome of Maria and Ana, the facilities were clean and perfectly located. The cleaning service during our stay was very good and professional. Close to the beach and great restaurant with amazing views and supermarket. What a great experience!
29 August 2025
Unprompted review
Reply from Elizawashere.be
Dear David,
Thank you so much for your wonderful review! We’re delighted to hear that Maria and Ana made you feel so welcome and that you enjoyed the facilities and location. It’s great to know the cleaning service met your expectations as well. We’re glad you had such a fantastic experience and hope to welcome you back soon!
Kind regards,
Jelisha
Team webcare
Great destination, but very disappointing service of Eliza
We booked a package holiday through Eliza (accommodation, flights, and car rental) because it seemed more convenient to us. In case something went wrong, we would have one single point of contact. Unfortunately, the service did not meet our expectations.
Upon arrival, the accommodation provided was not the same as the one listed on the website. We were given an apartment (1 bathroom, 2 full-sized bedrooms, and 1 children’s room with bunk beds not suitable for older teenagers), instead of a villa (3 full-sized bedrooms and 2 bathrooms).
When we inquired with Eliza, we were told that we had to resolve the issue ourselves with the property owner. Unfortunately, this is not the response we expected. We had hoped the organization would make an effort to help us solve this. I tried reaching out to Eliza again regarding this matter, but never received any further response.
What made the situation even more frustrating was that every day, houses on the property became available, and it would have been relatively easy to move us to the correct accommodation within a few days — but this never happened.
15 August 2025
Unprompted review
Reply from Elizawashere.be
Dear Sara,
Thank you for taking the time to share your experience. We are truly sorry to hear that your holiday with us did not meet your expectations, particularly regarding the accommodation and the support you received.
What you describe is certainly not the level of service we aim to provide. We understand how disappointing it must have been to arrive and find that the accommodation did not match what was advertised. It is also concerning to hear that you did not receive the assistance you expected from our team, especially after choosing a package holiday for the convenience of a single point of contact.
When a customer is on destination, we always inform them to try resolve the issue with the accommodation itself. Sometimes issues can be resolved right away, and they can provide you with the booked roomtype.
We take feedback like yours very seriously and would like to look into this matter further. We kindly ask you to complete our complaint contact form so our customer care team can review the details and provide a proper follow-up https://service.elizawashere.nl/nl/support/tickets/new.
Again, our sincere apologies for the inconvenience caused. We appreciate your feedback and hope we can restore your trust in the future.
Kind regards,
Pascalle
Team Webcare ElizaWasHere
airplaine tickets
airplaine tickets :
when i booked my holiday , 2 flights were given : 1 by transavia and 1 by brussel airines. it was easy to book a place and cabine luggage : extra costs 200 euro for 2 persons.
we decided to change the hotel after a couple of days , but we did not know that the airplaine tickets because of this change were canceled. there is no refund so i had to book for a second time the seat places ; double cost and this is not nice
3 August 2025
Reply from Elizawashere.be
Dear Thierry,
Thank you for sharing your experience with us.
I understand that it is not nice to book the seats again. If you rebook the whole booking, everything of the old booking will be canceled. If you have the exact same flights for your new booking, you can always ask the airline if they can put the same seats in their system. Sometimes they can do it, but we can't guarantee that unfortunately.
Best Regards,
Marjorie
Team Webcare
Reply from Elizawashere.be
Goedemiddag meneer Carlier,
Hartelijk dank voor uw fijne bericht.
Wat geweldig om te horen dat u inmiddels voor de derde keer met Eliza was here op reis gaat – en dat wij onze beloftes telkens waarmaken. We stellen uw vertrouwen zeer op prijs.
We doen ons uiterste best om elke reis bijzonder en zorgeloos te laten verlopen, en het is heel waardevol om te horen dat dit ook zo wordt ervaren.
Alvast een heerlijke vakantie gewenst!
Zonnige groetjes,
Evi
Team Webcare EWH
Everything was so easy went so smooth
Everything was so easy went so smooth, lots of information via email and the app. During the whole trip I didn't feel worried, checking in was a breeze, getting the car was a 5 minute process.
Appartement was as described in the listing and so quiet. Really lovely. Would definitely recommend.
3 August 2025
Unprompted review
Reply from Elizawashere.be
Dear Serge,
Thank you very much for your detailed and positive feedback! We’re delighted to hear that everything went smoothly and efficiently, and that you felt well informed through our emails and app. It’s great to know that the check-in, car pickup, and the apartment all met your expectations.
Your recommendation means a lot to us! We hope to assist you again on your next trip.
Best regards
Jelisha
Team webcare
Fit together seamlessly
Eliza Was Here offered exactly the small-scale accommodation we were looking for. Since we have often travelled by our own car in recent years, it had been a while since we had booked flights and rental cars ourselves, and we are very satisfied with the package that EWH offered.
The offer was of high quality, the communication was very clear, and the various components of the package holiday fit together seamlessly. Especially for a holiday, this was a very smooth, relaxing experience that we would gladly repeat!
28 July 2025
Unprompted review
Reply from Elizawashere.be
Dear Kilien,
We’re so pleased to hear that Eliza Was Here offered exactly what you were looking for! It’s wonderful to know that you were so satisfied with the package, the communication, and the smoothness of your holiday. We hope to welcome you again in the future for another relaxing travel experience!
Best regards,
Jelisha
Team webcare
Eliza was here a very long time ago
Noisy, old fashioned, leaking taps and sink, the weekly change of towels and bedlinnen does not happen automatically. Nice cove but 15 minutes walk downhill and very steep uphill.
No airconditioning, no internet, rusty ventilators.
16 July 2025
Unprompted review
Reply from Elizawashere.be
Dear mrs Humanitas.
Thank you for taking the time to share your feedback.
We're sorry to hear that certain aspects of your stay did not meet your expectations.
We're glad you enjoyed the nearby cove, even though the walk may have been challenging.
We appreciate your input, as it helps us work towards a better guest experience.
If you wish, you can share your experience with our complaints department via jouwervaring@elizawashere.be
Kind regards,
Joëlle
Team webcare
very good trip offer for a social price
18 July 2025
Reply from Elizawashere.be
Dear mr van Oorschot.
Thank you very much for your kind feedback! We're glad to hear that you found the trip offer very good and affordable. We hope to welcome you again soon!
Kind regards,
Joëlle
Team Webcare
Easily access both by web as by phone.
Easily access both by web as by phone.
Clear guidelines.
17 July 2025
Reply from Elizawashere.be
Dear mr de Moor.
Thank you for your feedback. We're glad to hear that you found access easy via both web and phone, and that the guidelines were clear.
Kind regards,
Joëlle
Team Webcare
We arrived thursday
We arrived thursday, People were still working ( a lot of noise) and no privacy.
They did this all week except for sunday.
If it wasn't the workmen, they there were cleaning women all week running around.
Very annoying! I thought "Eliza was here" stands for privacy and calmness?
12 June 2025
Reply from Elizawashere.be
Dear Bernard,
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.
We fully understand that peace and privacy are important to you, and it’s unfortunate that you were disturbed by ongoing work and cleaning activities.
In case you have not filled in any complaint form yet, please inform us on the following link https://service.elizawashere.nl/nl/support/tickets/new.
My colleagues from our aftercare department will pick this up and perhaps look into a solution with you.
Kind regards,
Pascalle
Team Webcare Eliza was here
Reply from Elizawashere.be
Dear Dorien,
Thank you for your lovely 4 star review!
We're happy to hear that everything exceeded your expectations and was well organized. We hope to welcome you again soon!
Kind regards,
Pascalle
Team Webcare ElizaWasHere
First time with eliza
26 June 2025
Reply from Elizawashere.be
Dear Mustafa,
Thank you for your 4 star review and choosing Eliza was here for the first time!
We hope your experience was a positive one and that it marks the beginning of many more memorable journeys with us.
Kind regards,
Pascalle
Team Webcare ElizaWasHere
The reservations went very well
The reservations went very well. A bit sad: I got a discount coupon but I could not use it. Not very clear.
24 June 2025
Reply from Elizawashere.be
Dear Kristine,
Thank you so much for sharing your feedback!
We’re absolutely thrilled that your reservation process went smoothly, but we're truly sorry to hear about the trouble with the discount coupon.
That’s definitely not the experience we want you to have.
Rest assured, we’ll make sure everything’s clearer for next time, so you can enjoy all the benefits without any hassle.
Looking forward to helping you create a seamless and memorable trip.
Kind regards,
Natalia
Team Webcare EWH
Quality offers and excellent communication
The site is accessible, has a large quality offer, is very clear on conditions, and you get assisted via mails in every step of your journey. I know it's auto generated but it doesn't feel like that.
I.m.h.o. this should be the de-facto reference for any customer service including other sectors.
23 June 2025
Reply from Elizawashere.be
Dear Carlo,
Thank you very much for your generous 5 star review!
It is wonderful to hear that you found our website accessible and clear, and that you felt supported throughout every step of your journey. We aim to make every part of the process smooth and reassuring, even when communications are automated.
So your feedback is truly appreciated.
Your kind words about our service being a reference point for customer service in general means a great deal to us.
We look forward to assist you again in the future!
Kind regards,
Pascalle
Team Webcare Eliza Was Here
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