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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of cards and customization options available, making it easy to personalize their greetings. Many appreciate the user-friendly website and the ability to schedule cards for future delivery, highlighting the convenience and efficiency of the service. The pricing is often seen as reasonable, especially given the extensive features and the ability to add elements like music, photos, and gift cards. However, some people mentioned occasional glitches, such as the system freezing or losing progress when designing a card. A few users also found the interface for designing cards a bit challenging or confusing, particularly when trying to add decorations or customize wording for multiple recipients. There were also comments about the pricing not being immediately clear for first-time users.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the ease of use and wide variety... See more

Product

Clients share positive opinions on product, highlighting the wide variety of designs, music choices, and... See more

Website

People report positive experiences with the website. Many customers praise its ease of use, vast selection of... See more

Price

Consumers find price to be positive, often describing it as affordable and a good value, especially compared... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the customization options... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve found using Ellacard easy and convenient for sending e-cards. I especially like that I can schedule cards to be sent out automatically on future dates. I also appreciate the variety of cards to c... See more

Rated 4 out of 5 stars

I enjoyed all the choices to customize the card; not sure if this was a free of charge site, but I didn't mind paying the amount of a paper card. The preview did not play the music chosen, so unsure... See more

Company replied

Rated 5 out of 5 stars

I can't say enough about Ellacard. I've been utilizing it since 2022 and get more creative each time. Having the ability to customize and personalize my cards is very important to me. It's like send... See more


Company details

  1. Greetings Card Shop

Written by the company

Create group, video e-cards for any occasion. Choose from our catalog of free and premium cards, including animated cards, or design your own!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Beware


Beware. They advertise this: "This card has already been sent. If you add new recipients, we'll send them the card right away."
No, they don't - you have to make a new card and pay again.

25 December 2024
Unprompted review
Ellacard logo

Reply from Ellacard

Hi Maria,

We do not require buying another card to send an already purchased card to new recipients. You can simply add the new recipients to your ordered card and they will receive it immediately. We are not sure what happened in your case but we did see that you had purchased a duplicate card and refunded that purchase within a day of you reaching out to us as it was not necessary.

Regards, Ellacard

Rated 5 out of 5 stars

Super cute cards

Super cute cards, helpful for when you feel bad for missing an event, but still want to send a gift! Or even if dont have time to stop for a gift👍🏻

14 December 2024
Unprompted review
Rated 5 out of 5 stars

The company saw my first review and…

The company saw my first review and reached out to me. I wasn't expecting that so was great service. The problem was sorted out and I received a refund. I also got an explanation on how to resend card if any problems. As I mentioned it was my first time sending a ecard so partly my fault. Once again the card was lovely, the sentiment perfect and the concept of music accompanied with card lovely and a great touch. Highly recommend and will use again. Thank you for your great customer service.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for a new Christmas card…

I was looking for a new Christmas card provider this year that was easy to use and wasn't expensive, but looked good. I found Ellacard to have nice designs and they had a ton of ways to personalize them. I liked that I could send them by email and phone and they looked really professional. I will use them again!

26 October 2024
Unprompted review
Rated 5 out of 5 stars

I've used this site a few times

I've used this site a few times, and I’m so glad I found it. I used them for a colleague’s birthday card, a new baby card, and a farewell card. I like how many features their cards have–they really make a difference. With the cards it was easy to email the link to everyone so they could add their own personal messages. There were a bunch of cute photos and nice messages. Each time the recipient loved it!

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Quite disappointed in Ellacards

Same as other people mentioned, learned about additional cost after the fact. Features offered are way inferior to basic Google slides. Card would not automatically play, you have to click through it. I tried creating templated pages so people can just sign, however card would treat it as a filled in page and move to last/empty page... Hard to export as pdf, in general admin functions are very limited. I would not recommend paying for this product.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Good company but you need to know the process going in

The app will tell you it will cost $2.10 USD and then charge $10. The balance is kept in credit and this is done due to their costs. I was personally not happy with this approach but the company replied to my query within the hour and refunded my money. Overall a good outcome. Thanks

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Bait and switch!

Bait and switch! I chose this site because they said no subscription required. Then I have to buy at least $10 of credit to cover $2.10 of the card (and pay all the rest on credit card) and then be left with $7.90 of 'ellacard credit' in perpetuity.

Shady! Very dishonest. Possibly illegal

19 July 2024
Unprompted review
Rated 5 out of 5 stars

So many ways to customize!

I had a great experience using your service to create a custom, birthday card for a child. I would have liked to have seen the email address and the phone number from which the text message would be coming from before I sent it. Maybe, I missed it? I could have informed the recipient to expect a surprise from such sources. People do delete messages from unknown sources.

I am saddened to see some reviews criticize this service. To use the service was their own choice.

The cost for having so many options available is truly most reasonable. Thank you.

8 July 2024
Unprompted review
Rated 1 out of 5 stars

You have to spend $20 to buy $10.50 worth of cards.

Here the deal: The cards came out great, although sending them for other people to sign was bit convoluted. Although the customer service responded super quickly. And the app let's you do a lot of different things and generally is easy to use. The reason I gave them one star is because they use very scam like pricing. So theoretically each card I made only cost $5.25, which is fine. It was worth it to me for that price. But the way they have you pay is so sketchy. The total for both of my cards came out to $10.50 but you have to buy 'credits' and they only sell them in $10 increments. So that means I had to spend $20 to pay $10.50. And now I have $9.50 credits that I will probably never use and they know that. They made it so that the 2 cards I purchased came out to exactly $10.50 because they knew that I would have to spend $20 to buy 2 increments of $10 credits. Very disgusting. So if I would have bought just one card I would have had to pay $10 to get the credits toactually get the card to send. If you ask me, this is super scam like. So I absolutely do not recommend this company. Shame on you guys.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing options and equally amazing customer service!

I have now used this site 2 times & sooo happy I found them.
1st time was for a bereavement card, it was so easy to send the link to everyone, we each added our own page, our own words so it was much more personal and we were able to add money to the card. My friend was overcome with emotions, obviously grief, but also how beautiful it was to have everyone's sentiment together.
2nd time now for my birthday invite, I added music, tons of pictures and the RSVP section. I chose to copy & share link but they do have the option of sending via email and text. I just thought it would be easier sharing the link by texting the link myself vs copy & pasting everyone's number into the Ella site. I had a little trouble with the RSVP button disappearing on me😇 but Francesco/customer service via email helped me, he noticed the mistake I made and helped me correct pretty quickly. I am getting so many compliments on what a great & unique invite. Besides loving my invite, the RSVP section is so helpful listing everyone by the name they entered and number people coming. You have no idea how amazing my invite is... I am ecstatic! Thank you Francesco & EllaCard!!!!

24 March 2024
Unprompted review
Rated 5 out of 5 stars

Good product experience

Not sure what some of the other people are talking about. The site works well and I had no issues at all. According to their faq they have a satisfaction guarantee and their pricing is fair as they don’t force a subscription which I like.

20 March 2024
Unprompted review
Rated 2 out of 5 stars

Not a free service

It is difficult to find pricing on the site, but offers both subscription and the option to add credit toward future purchases. Look for this before attempting to make a purchase; it is not discoverable from the check-out page. Note that cost is based on the number of people who sign the card/ add images, etc. as well as if it is a group-signed card or sent from an individual.

I did not find this to be cost-effective, and I don't appreciate the less-than-transparent pricing options. I will find another service.

19 March 2024
Unprompted review

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