I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more
Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more
Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.
Company details
- #149 of 241 best companies in Homewares Shop
- #45 of 95 best companies in Baby shop
- #233 of 372 best companies in Gift shop
Written by the company
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
Contact info
9b Sawley Park, DE21 6AS, Derby, United Kingdom
- info@ellajames.co.uk
- ellajames.co.uk
4.6
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Far too small for an adult
This stool looks really lovely on the website but on arrival is actually very, very small. It’s child sized and looks ridiculous with an adult sitting on it (and I’m only 5 foot). It’s too low for me to use under my normal sized dressing table. The seat itself is fine, it’s the legs that are much too short. I’m going to have to send it back. The quality is also poor and looks cheap and the backrest feels quite flimsy so I wouldn’t want to lean back on it. Not an impressive product. On the positives, the delivery was very fast - it arrived within a couple of days or ordering.
22 December 2018
Unprompted review
Reply from Ella James Homeware (NOT Ella & James Clothing)
We are sorry that you were not happy with the Pink Velvet stool. This little piece of furniture is intended to be used as a low stool , either as an extra seat in a living room or as a seat at a low dressing table . We think you must have misread the product dimensions on the product page , as it does say that the height of the legs is 23cm , but please don't worry , we will of course refund your order in full upon receipt
Ella James
Found exactly what I was after
Found exactly what I was after! Lovely array of products to browse & choose from - quick delivery too. Will definitely be back for more goodies.
8 December 2018
Unprompted review
Well packed and quick delivery
Well packed and quick delivery. Highly recommended.
3 December 2018
Unprompted review
Lovely products and super fast delivery!
30 November 2018
Unprompted review
Happy shopper
Very pleased with my purchase of a mini felt bear head. It will look lovely in my granddaughters bedroom.
29 November 2018
Unprompted review
A beautiful piece we hope to use for…
A beautiful piece we hope to use for many years to come. Delighted with this purchase!
26 November 2018
Unprompted review
Had a really good experience shopping…
Had a really good experience shopping from Ella James - the whole experience was made really easy for me, great communication and a great selection of products to chose from - will definitely be shopping from here again! Thanks Ella James
25 November 2018
Unprompted review
Product as described and quick…
Product as described and quick delivery. I was disappointed to see the same product sold by you on not on the high street for £85 and on sale on your website for £30, thank goodness I decided to look directly on your site!
24 November 2018
Unprompted review
Great service and products.
First time I've ordered, but very easy and beautiful products. Arrived quickly too. A* thanks.
20 November 2018
Unprompted review
Beautiful necklace
Beautiful necklace for a really good price. So pleased with it and will love giving it as a gift for my best friend at Christmas.
17 November 2018
Unprompted review
Early Christmas Present.
Very pleased with the product. Efficient service.
14 November 2018
Unprompted review
a Complete NIGHTMARE!!!
I cannot even give this company one star. The entire shopping experience has been a nightmare. I have yet to receive my product a month after ordering it, and Ella will not refund me my money. I suggest taking your business elsewhere! The worst customer service I’ve ever experienced.
14 November 2018
Unprompted review
Reply from Ella James Homeware (NOT Ella & James Clothing)
Hi Angela
As you know we have been tracking your order to the USA with our freight forwarder for the last 10 days or so. We have now got to the bottom of the delay . The postcode that you have put on the order is incorrect and delivery has been attempted but failed as the address is incorrect. We have emailed you to explain this and we would appreciate if you could withdraw or amend this review.
Ashley @ Ella James
Excellent service
13 November 2018
Unprompted review
Excellent customer service
We haven’t put up the baby furniture yet but the communication between myself and the staff has been fabulous. The response and information regarding delivery has been amazing and very helpful. I will definitely buy from Ella James again.
8 November 2018
Unprompted review
Excellent hammock chair
Excellent hammock chair. Looks great, sturdy and very comfortable. Superb customer service too.
15 October 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.