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Ella James Homeware (NOT Ella & James Clothing) Reviews 

747
•
TrustScore 4.5 out of 5

4.6

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful items and excellent quality, noting that orders consistently arrive quickly and are packaged with great care. Buyers also highlight the exceptionally responsive customer service team, easy website navigation, and an overall smooth ordering process from start to finish. Some reviewers were not happy with certain purchases, specifically mentioning unexpected product materials that restricted washing, items arriving in damaged boxes, or products being smaller than expected. A few people felt completely dissatisfied, noting that items were broken in the warehouse or expressing overall disappointment with their purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like gorgeous... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the beautiful and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy navigation, great... See more

Service

People report positive experiences with service, highlighting fast delivery and easy ordering. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more

Rated 5 out of 5 stars

My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more

Rated 5 out of 5 stars

Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more

Rated 5 out of 5 stars

Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.

Company details

  1. #149 of 241 best companies in Homewares Shop
  2. #45 of 95 best companies in Baby shop
  3. #233 of 372 best companies in Gift shop

Written by the company

Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

747 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(747)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I bought a product from ellajames but…

I bought a product from ellajames but the day after I was told that there was a mistake and the product was out of stock and discontinued. I am still waiting to have a refund

24 September 2018
Unprompted review
Ella James Homeware (NOT Ella & James Clothing) logo

Reply from Ella James Homeware (NOT Ella & James Clothing)

Sadly , there was a systems error and the product that you ordered should have shown 'Out of stock'. Unfortunately it did not and it enabled you to proceed with the purchase. We can confirm that a full refund has been processed.

Rated 5 out of 5 stars

Certainly to be recommended

Certainly to be recommended, items arrived speedily and were well packaged and l was delighted with my purchase. Good value for money. Will be happy to use Ella James in the future.

15 September 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful chair

Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with both my chair and the service provided. Will purchase from Ella James again. Thank you

10 September 2018
Unprompted review
Rated 5 out of 5 stars

Superb!

This is the first purchase I’ve made with Ella James which meant I was able to benefit from a 10% discount. I would definitely shop there again. My Zuiver coffee table arrived promptly and was well wrapped against damage. Beautiful item. Highly recommend this site!

26 August 2018
Unprompted review
Rated 5 out of 5 stars

cowboys and Indians wigwam

Unfortunately the product which we ordered just wasn’t what we wanted but Ella James were very good downloaded a free returns label and have promptly refunded our money. We ordered the cowboys and Indians wigwam - excellent material and lovely pattern. Thank you.

2 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service.

First time of ordering from Ellajames. Easy to navigate website and ordering system. Item delivered very quickly. Delighted with the purchased item. Will return. Highly recommended.

31 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - excellent and prompt communication to arrange delivery. Delivery itself was fast and item arrived in perfect condition and was well packaged to prevent any damage. Very competitively priced as well. Overall very happy with the service, have already recommended this company to friends.

28 July 2018
Unprompted review

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