Although the items received were not exactly as I thought they would be, this company was more than willing to help and respond in a quick time frame to organise a full refund. They did offer store... See more
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Review summary
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Bought a basic tee to test the quality and ended up loving it. Neckline stayed in shape after washing which is my biggest issue usually. Fabric feels soft but not flimsy. Definitely buying more colour... See more
Company replied
Shipping took a little longer than expected, maybe a couple of days extra, but the final product was worth the wait. Quality is good, colour looks the same as online, and it didn’t wrinkle much in tra... See more
Company replied
Just another online scam. When will I learn sigh. False marketing of Byron Bay based mother/daughter company. I purchased a dress. Very poor quality, happened to come across the exact same dress on Sh... See more
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Company details
Written by the company
Elle The Label – Timeless Women's Fashion in Australia & New Zealand Discover chic, trend-forward fashion designed for modern women at Elle The Label. Serving Australia and New Zealand, we curate high-quality, stylish pieces that empower confidence and elegance. From everyday essentials to statement outfits, our collection blends timeless designs with the latest trends. Shop now and elevate your wardrobe with Elle The Label.
Contact info
Australia
- ellethelabel.com
2.6
Poor
635 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The flare pants I ordered fit so well…
The flare pants I ordered fit so well around my waist and hips. No weird sizing issues which I deal with a lot online. The material feels substantial and comfy. Happy with the whole process from order to delivery.
29 September 2025
Unprompted review
Reply from Elle The Label
Hi Redr,
Thank you so much for sharing your experience with us. We’re thrilled to hear that the flare pants fit you so well around the waist and hips, especially since we know how frustrating inconsistent sizing can be when shopping online. It’s great to know the material feels both substantial and comfortable, giving you that perfect balance of quality and wearability.
We’re also really happy that everything went smoothly from ordering to delivery. Hearing that you’re satisfied with the entire process means a lot to our team, and we truly appreciate you taking the time to share your feedback and support us.
Kind regards,
Team Elle The Label
It’s one of those pieces you throw on…
It’s one of those pieces you throw on when you don’t know what to wear and somehow it works. The fit is forgiving but still looks put together. Very chill vibe.
8 October 2025
Unprompted review
Reply from Elle The Label
Hi Waron,
Thank you so much for sharing your thoughts with us. We love how you described the piece as something you can simply throw on when you’re not sure what to wear and it still just works. That effortless, easy styling is exactly what we aim for, and it’s wonderful to hear that the fit feels forgiving while still looking polished and put together.
We’re so happy it’s become one of your go to staples with such a relaxed and comfortable vibe. Your feedback truly means a lot to us and helps us continue creating pieces that are both stylish and practical. Thanks again for your support.
Kind regards,
Team Elle The Label
Genuinely impressed with the overall…
Genuinely impressed with the overall quality. The stitching is clean, the colours look classy and the material feels nicer than what I expected for the price. Delivery took around 9 days and everything arrived in perfect condition.
9 October 2025
Unprompted review
Reply from Elle The Label
Hi Hicker,
Thank you so much for sharing your experience with us. We’re truly delighted to hear that you’re impressed with the overall quality, especially the clean stitching, classy colors, and the feel of the material. It’s wonderful to know the piece exceeded your expectations for the price, as that’s exactly what we strive to deliver.
We’re also glad your order arrived safely and in perfect condition within the expected timeframe. Your kind feedback means a lot to our team and motivates us to continue providing the best products and service possible. We really appreciate your support.
Kind regards,
Team Elle The Label
My glazed shoulder bag is such a vibe
My glazed shoulder bag is such a vibe. Fun but still wearable with simple outfits.
10 January 2026
Unprompted review
Reply from Elle The Label
Hi Isla,
Thank you so much for sharing your thoughts! We’re so happy to hear that you’re loving your glazed shoulder bag. It’s great to know that it adds a fun, stylish touch while still being easy to pair with your everyday outfits. That perfect balance is exactly what we aim for with our designs.
Your feedback truly means a lot to us, and we’re thrilled the bag has become a go-to piece for you. We hope you continue enjoying it, and please feel free to share more of your experiences anytime.
Kind regards,
Team Elle The Label
BUYER BEWARE
I am extremely disappointed with my experience with this company. I purchased three dresses that did not arrive within the advertised timeframe and, when they did arrive, none of them fit.
I contacted the company to advise that I would be returning the items and requested a full refund, as the products did not meet reasonable expectations. Instead, I was offered a 30% discount, which I declined. I was then advised that the returned items may not reach them, which raised serious concerns.
Based on this experience—and on similar feedback shared by others, including a friend who received the same response regarding a different product—I question the reliability of this company’s returns and refund process. I intend to pursue this matter further and would strongly caution others before making a purchase.
23 January 2026
Unprompted review
Reply from Elle The Label
Hi,
Thank you for sharing your experience with us, and I’m truly sorry to hear how disappointing this situation has been. I completely understand how frustrating it must feel to receive your dresses later than expected and then find that none of them fit. That’s certainly not the experience we want for our customers, and I also understand your concerns regarding the return and refund process.
We’d really like the opportunity to review your case more closely and assist you further. Could you please provide your order number or the email address used for the purchase? Once we have those details, we can look into your order and work with you toward a proper resolution.
Kind regards,
Team Elle The Label
BEWARE DO NOT BUY.. SCAM
BEWARE: THIS SITE IS SIMILAR TO ANOTHER SCAM!! The original prices and sale prices are nearly all the same and the jewellery is same as other fake scammers!! DO NOT BUY FROM HERE.: these ppl aren’t even from double bay.. THEY ARE SCAMMERS IN CHINA!!!
9 January 2026
Unprompted review
Reply from Elle The Label
Hi Rita,
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. I’m really sorry to hear that you feel this way, and I understand how worrying it can be to come across anything that seems suspicious when shopping online. We take comments like this seriously and would genuinely like the opportunity to look into this further and clarify any misunderstandings.
If you’ve placed an order with us, could you please share your order number or the email address used for the purchase? This will allow us to review your case properly and assist you directly with any issues or concerns you may have. We’re here to help and would appreciate the chance to make things right.
Kind regards,
Team Elle The Label
Been trying to buy smarter not just buy…
Been trying to buy smarter not just buy random stuff and this one felt worth it. It’s simple but feels good quality and like it’ll last a while. Happy with it honestly.
26 December 2025
Unprompted review
Reply from Elle The Label
Hi Ivy,
Thank you for sharing your thoughts with us. We’re so glad to hear that you’re being more mindful with your purchases and that this piece felt like a worthwhile choice. It’s great to know that its simple design and quality met your expectations.
We’re especially happy that you feel confident it will last and that you’re genuinely satisfied with your purchase. Your feedback means a lot to us, and we truly appreciate you choosing us for something thoughtful and long-lasting.
Kind regards,
Team Elle The Label
AVOID
Do not buy anything from these dishonest people. Complete scam selling horrible quality, cheap and nasty clothing from China. They say they are in Australia but it is a lie - do not buy anything!
5 January 2026
Unprompted review
Reply from Elle The Label
Hi Jane,
Thank you for sharing your concerns. I’m really sorry to hear about your experience and understand how frustrating this situation must have been. We take all feedback seriously and would like the opportunity to review this matter properly and assist you where possible.
To help us look into this further, could you please provide your order number? Once we have that information, we can review the details of your purchase and respond accordingly.
Kind regards,
Team Elle The Label
SCAM company
SCAM company. Order # 1552 The clothes I received are a cheap rip off of the clothes advertised on their website. Their website claims "easy returns", which is also false advertising. I returned the items 10 weeks ago to their warehouse in China and still waiting for a refund... They claim that Customs is holding the items and they can't do anything to speed the process up! Wish I'd looked at the reviews here before spending close to $500 on cheap tacky clothes that are so bad that I can't use the material for rags. Honestly don't buy from them.
26 September 2025
Unprompted review
Reply from Elle The Label
Hi,
Thank you for taking the time to share your experience. I’m truly sorry to hear about your frustration with the items received and the delay you’ve encountered with the return and refund process. I understand how disappointing this situation must be, especially given the time and cost involved, and I appreciate you bringing this to our attention.
To allow me to review your case in detail and check the status of your return, could you please provide your order number? Once I have that information, I’ll be able to look into this further and advise on the next steps.
Kind regards,
Team Elle The Label
Terrible quality material
Considering this company is supposed to be in Australia it took forever for my item to arrive (from China). The material is very rough, not soft. I will not be buying anything from them again, but they are closing down so I believe.
15 January 2026
Unprompted review
Reply from Elle The Label
Hi Sharon,
I’m really sorry to hear about your experience and understand how disappointing it must have been, especially with the long delivery time and the material not meeting your expectations. We appreciate you taking the time to share this feedback, and I sincerely apologize for the frustration this has caused.
To help me look into this further and assist you appropriately, could you please provide your order number? Once I have it, I’ll review your order details and see how we can move forward.
Kind regards,
Team Elle The Label
If there was a less than one star…
If there was a less than one star review I would leave it, this company is completely fabricated. It has nothing to do with Double Bay, it is located in China. The two dresses I bought were meant to be ankle length. They were midcalf length, the sleeves were meant to be short. They were Long with elastic band. They were meant to be short and flowing, the fabric they were made out of was the most disgusting plastic synthetic fabric ever, When I went back to review the information. There was no information about what the fabric contained. It just looked nice, I complained a few times. They said if I would like a refund I have to send the items back to China and at my own expense and it had to be tracked and traceable, I was furious and requested they do more but they will not respond to me any more now because they don’t want to deal with it, I will never buy anything from them ever again. They are just basically worse quality than any other Chinese website you could imagine but they are claiming to be an Australian Double Bay online shop. I have plenty of photos to prove what I’m saying. There is no labelling on the dress other than the size and it is ugly and disgusting and nothing like the actual product.
1 January 2026
Unprompted review
Reply from Elle The Label
Hi Darnie,
I’m really sorry to hear about your experience, and I truly understand how upsetting and frustrating this situation has been for you. We take feedback like yours very seriously, especially regarding product quality, accuracy of descriptions, and how the matter was handled, and I sincerely apologize for the disappointment this has caused.
To allow me to look into this properly and assist you further, could you please provide your order number? Once I have that, I can review the details of your case and advise you on the next steps.
Kind regards,
Team Elle The Label
The smiley sweater is such a mood…
The smiley sweater is such a mood booster. It’s cheerful without being childish, and it’s incredibly soft. Wore it with jeans and felt so comfy all day.
18 December 2025
Unprompted review
Reply from Elle The Label
Hi,
Thank you for sharing your lovely feedback with us. We’re thrilled to hear that the smiley sweater brightened your day and that you enjoyed its cheerful design.
It’s wonderful to know that it felt so soft and comfortable and that it paired well with your jeans for a full day of wear. We really appreciate you taking the time to let us know and hope it continues to bring you joy!
Kind regards,
Team Elle The Label
Wasn’t sure about the one shoulder…
Wasn’t sure about the one shoulder dress but wow it fits like a dream. The cut is clean and the material doesn’t slip at all. It held shape the whole evening. Didn’t need tape or anything.
29 December 2025
Unprompted review
Reply from Elle The Label
Hi Grace,
Thank you so much for sharing your feedback with us. We’re really glad to hear that the one-shoulder dress exceeded your expectations and fit beautifully.
It’s wonderful to know that the cut and material worked so well for you and stayed in shape throughout the evening without needing any adjustments. Your experience truly means a lot to us, and we appreciate you taking the time to let us know.
Kind regards,
Team Elle The Label
Would give zero stars
Do not buy from this company. Like other reviews , the clothes are very poor quality but the pricing is retail. When I tried to return they argued 3 times for a partial credit and then eventually said I could return but I had to pay to ship back to China. The refund would take ‘4-8 weeks’. Now they are saying the parcel never arrived. Complete waste of money which I won’t get back.
3 November 2025
Unprompted review
Reply from Elle The Label
Hi,
Thank you for sharing your experience, and I’m truly sorry to hear how frustrating and disappointing this situation has been for you. I understand why this would feel upsetting, especially after the effort you made to return the item and the concerns around the refund process.
To allow me to look into this further and assist you properly, could you please provide your order number? Once I have that information, I’ll review the details of your case and see what options may still be available to help resolve this.
Kind regards,
Team Elle The Label
REFUND ???? ORDER 5161
Has anyone successfully sent back inferior products and actually received a refund?
I’m about to send back 4 items to god damn China for a refund ….
ORDER 5161
22 December 2025
Unprompted review
Reply from Elle The Label
Hi,
I’m really sorry to hear about your experience, and I completely understand how frustrating and concerning this situation feels.
To help me look into this properly and provide you with accurate guidance, could you please share your order number? Once I have it, I’ll be able to review your case and assist you further.
Kind regards,
Team Elle The Label
Disgusting, lying, unethical, crappy filth
I ordered what was supposed to be my wedding dress on sale for around $150 marked down supposedly from $300. What I received looked nothing like the picture online. The website also misleadingly claims to be Australian and ethically sourced clothing however what I received was POOR quality. I have received better quality off shein for $4. I’m now left devastated, out of pocket and scrambling for a new dress. The picture on the website was my dream dress. Communication with Elle the label is slow and difficult. Their refund policy is absolutely ludicrous. Why should I pay for shipping fees to send a crap item back to them. DO NOT BUY FROM THEM.
***EDIT***
further communication with their customer service is pathetic, I got offered a 10% refund ‘as a gesture of goodwill’, a full store credit (yeah won’t shop there again when I can get similar quality from Temu for a 1/30th of the price) or I PAY TO SHIP BACK TO THEM for a refund.
19 December 2025
Unprompted review
Reply from Elle The Label
Hi Tessa,
I completely understand how disappointing this must be, especially with such an important purchase like a wedding dress. I’m really sorry you’ve had to deal with this, and I want to help make things right.
Could you please share your order number? Once I have it, I can look into your order and work with you to find the best way to resolve this.
Kind regards,
Team Elle The Label
Do NOT waste your money and time
Do NOT waste your money and time
I ordered two pairs of pants and both were of very poor quality - the first pair was practically see through and the second pair was a different size to what was on the label. Neither pair can be worn.
I was offered a store credit, partial refund (20%) or to return the items for a full refund. I attempted to return the items TO CHINA, only for the parcel to be returned to me some months later. The tracking information states that the addressee (whose details were provided by Elle) refused to accept the parcel. I contacted Elle, who said they don’t refuse to accept parcels, and offered a 30% refund (which barely covered my postage costs) as a gesture of goodwill. The alternative: return it for a full refund. I’m so done with this brand.
Please do not shop with this brand - you’re only wasting your time and money.
UPDATE: Elle's response goes absolutely nowhere. They ask you to contact them and then they ignore you. The biggest scam
6 January 2026
Unprompted review
Reply from Elle The Label
Hi Mel,
Thank you for sharing your feedback. I’m really sorry to hear about your experience with the two pairs of pants and completely understand how frustrating this must have been for you. Receiving items that don’t meet expectations, coupled with the challenges you faced trying to return them, is understandably upsetting, and I sincerely empathize with the inconvenience this has caused.
To help us look into this further and provide the best possible resolution, could you please share your order number? Once we have it, we can review your purchase and return history and work with you to find the most suitable way forward.
Kind regards,
Team Elle The Label
If I could rate this company less than…
If I could rate this company less than 1 star, trust me I would. I purchased 3 dresses back in June 2025. All 3 arrived eventually, but were of the same quality as Shein or Temu - actually potentially lower quality. I got straight onto customer service regarding returning for a refund (over $300). They went on about discounts, etc, and eventually gave me the details to return the dresses. I did this, jumped through all the hoops they required and have been waiting, waiting, waiting for my refund. Then yesterday, 30.12.25, a courier delivers the parcel back to me stating the parcel was "refused". So,not only did I pay over $300 for these rubbish items, I have also spent over $30 in shipping costs to return them for absolutely nothing. Please Please Please do NOT purchase from Elle the Label. I do not wish for anyone to be in this position.
31 December 2025
Unprompted review
Reply from Elle The Label
Hi Lisa,
Thank you for sharing your feedback with us. We’re sorry to hear that this experience has been frustrating, and we truly understand how disappointing this must feel.
So we can properly review what has happened and assist you as accurately as possible, could you please provide your order number? Once we have this, we’ll be able to look into your case in detail and advise on the next steps.
Kind regards,
Team Elle The Label
My wife ordered 4 items thinking it was…
My wife ordered 4 items thinking it was an Australian business. She fell for the sob story about the business closing down and hence the big discounts. All the garments were of inferior quality, I should know as I worked in the rag trade for 50 years, who sells product nowadays with no brand labels and just a size pip, the sizing was all over the place and every thing is going back. All garments were $69 having worked with Chinese factories these garments would have been sourced at less than US10.00 each. Having paid well over AU$200 the purchase was an absolute rip off. You have been warned.
31 December 2025
Unprompted review
Reply from Elle The Label
Hi Denis,
Thank you for taking the time to share your feedback. We’re sorry to hear that this experience has been frustrating, and we understand your concerns.
To properly review what happened and see how we can assist you further, could you please provide your order number? This will allow us to check the details of your order and address the issue accurately.
We appreciate your patience and look forward to your reply.
Kind regards,
Team Elle The Label
the awfullest purchase experience…
the awfullest purchase experience ever!!!!! The quality is terrible and no refund for four months
13 August 2025
Unprompted review
Reply from Elle The Label
Hi Halyna,
Thank you for your feedback. We’re sorry that this experience has been frustrating for you.
To help us look into this matter and assist you further, could you please provide your order number so we can review your case?
Kind regards,
Team Elle The Label
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