I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more
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Company details
Written by the company
Create meaningful memories
Contact info
PO BOX 3093, 2077, Asquith, Australia
- 02 8552 8674
- support@elliegrace.com.au
- elliegrace.com.au
Replied to 2% of negative reviews
Typically replies within 1 week
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Very special gifts for very special occasions
The products and service from elliegrace is fantastic !
I bought the grandson bracelet which was so beautiful I then bought the daughter ring.
The reaction to both was priceless.
I would definitely recommend browsing their products for that very special someone :)
I had an issue with my original order…
I had an issue with my original order but the company addressed it promptly and efficiently and I am very pleased with my purchase.
Attention to detail
Attention to detail. Kept in contact to ensure correct engraving. Beautifully packaged. Very pleased. Beautiful gift for anyone.
Grandson’s bracelet
I bought the bracelet for my grandson & he absolutely loves it. I contacted Ellie Grace to see if we could make it smaller, they got back to me straight away offering an exchange but my grandson said it was fine, he hasn’t stopped wearing it - so happy 😁
Bracelet is exactly as advertised
Communication from purchase to delivery was fantastic
The bracelet is exactly as advertised and I’m delighted with my choice
My order was delivered promptly
My order was delivered promptly, packed with care and arrived in time for my daughter's birthday. She absolutely loved it.
Customer service is great
Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.
Exceptional
Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you
Great company and products
I cannot fault the customer service and fast response regarding my order. My grandson was over the moon with the bracelet. I will certainly order again in the future.
A highly recommended company and their products
If i make a mistake i am the first to admit my failure. I origonally gave this company a poor reveiw. I was mistaken. Poor communication across the world between Uk and Australia is the failure in this instance. They are people who beleive in prividing their clients a truly excellent produce and service. I had missread their intentions and i apologise to them. They are a company and people with a truly kind heart and i highly recommend them and their products.
Great customer service and product!
Excellent customer service
Whilst delivery was a lot later than stated the communication was good throughout . When the item finally arrived it was well packaged, as shown in the advert . Quality was excellent and the presentation box very nice. A little disappointed the To My Granddon wording was missing as that was the expectation and what prompted me to order in the first place. That said , communication following delayed delivery was very good and following to ensure itsm had been delivered and I was happy.
I would recommend the bracelet as was a quality item and the follow up customer service was excellent. No problems . Happy with overall service
Excellent service
Excellent service! I ordered a leather bracelet for my grandsons 21st and couldn’t work out how to open it? I emailed them and the next day they sent me a video showing how to do it!
The bracelet is absolutely lovely and strong, it’s got his name inside too! 5*****
Very happy with bracelet and experience…
Very happy with bracelet and experience of dealing with customer service. A very caring company thank you.
Very happy with the bracelet I…
Very happy with the bracelet I purchased for my 18yr old grandson. Ordered it on the 8/3 and it arrived the 13/3. Living in Cairns it arrived in Time for his birthday the 17th. And he absolutely loved it. Very happy with packaging. Will purchase again 😁
I have purchased several pieces from…
I have purchased several pieces from Ellie Grace. I was very happy with them. Very good quality, at a reasonable price. My daughters bracelet was so pretty, i loved the design. Fast delivery as well.
Magical, sentimental and keepsake gifts for everyone
What an amazing, personal, kind small company to do business with. Quick delivery and customer service go over & beyond to help you find the right gift for that special someone and it’s all customisable with the sentimental and personal wording. This is my fourth purchase from them and their jewellery is of great quality and their gift cards make it such a sentimental & personal gift. Can’t recommend them more highly.
A++++++++++++++++++++++++++++++++++++
My item was absolutely beautiful I just…
My item was absolutely beautiful I just love it .also step by step with progress as I had it engraved fast delivery .thanks so much I no dout will be buying other items from you 😀
I purchased a beautiful bracelet from…
I purchased a beautiful bracelet from their collection and unfortunately it broke, so after commenting on a post they put up they contacted me immediately and wanted to know the details, after explaining the situation they sent me a replacement immediately and have stayed in contact with me to make sure I am happy with their product and that everything is ok. I cant say how truly impressed with their customer service and care I am. Thankyou so much Ellid Grace, you're a wonderful business that truly cares about their product and customers.😍
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