Ellie Grace Jewellery Reviews 501

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their beauty, quality, and thoughtful design, especially for personalized items. Many people also praise the excellent customer service, noting the helpfulness and responsiveness of the staff in resolving issues and providing support. However, some customers experienced issues with their orders and delivery, including delays, missing tracking information, or items not arriving as expected. A few people also mentioned receiving products that did not match their order or had quality concerns.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its beautiful craftsmanship and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the easy ordering process,... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I never received my tracking number but Chrissy from the company follows up for me and the items had been waited at the local PO for over a week. Items received were as expected. Just would have lik... See more

Rated 5 out of 5 stars

Very easy website to buy from I purchased one of the leather bracelets for a grandson the quality of the materials are excellent but one word of advice don’t rush. Give yourself plenty of time to orde... See more

Rated 5 out of 5 stars

I am terminally ill and totally gave Ellie Grace a hard time due to not being computer savvy and also I messed orders up. I cannot believe how lovely the jewellery is and have bought several items to... See more


Company details

  1. Jewellery shop

Written by the company

Create meaningful memories


Contact info

3.8

Great

TrustScore 4 out of 5

501 reviews

5-star
4-star
3-star
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1-star

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very special gifts for very special occasions

The products and service from elliegrace is fantastic !
I bought the grandson bracelet which was so beautiful I then bought the daughter ring.
The reaction to both was priceless.
I would definitely recommend browsing their products for that very special someone :)

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

Attention to detail. Kept in contact to ensure correct engraving. Beautifully packaged. Very pleased. Beautiful gift for anyone.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Grandson’s bracelet

I bought the bracelet for my grandson & he absolutely loves it. I contacted Ellie Grace to see if we could make it smaller, they got back to me straight away offering an exchange but my grandson said it was fine, he hasn’t stopped wearing it - so happy 😁

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is great

Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company and products

I cannot fault the customer service and fast response regarding my order. My grandson was over the moon with the bracelet. I will certainly order again in the future.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

A highly recommended company and their products

If i make a mistake i am the first to admit my failure. I origonally gave this company a poor reveiw. I was mistaken. Poor communication across the world between Uk and Australia is the failure in this instance. They are people who beleive in prividing their clients a truly excellent produce and service. I had missread their intentions and i apologise to them. They are a company and people with a truly kind heart and i highly recommend them and their products.

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Whilst delivery was a lot later than stated the communication was good throughout . When the item finally arrived it was well packaged, as shown in the advert . Quality was excellent and the presentation box very nice. A little disappointed the To My Granddon wording was missing as that was the expectation and what prompted me to order in the first place. That said , communication following delayed delivery was very good and following to ensure itsm had been delivered and I was happy.
I would recommend the bracelet as was a quality item and the follow up customer service was excellent. No problems . Happy with overall service

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I ordered a leather bracelet for my grandsons 21st and couldn’t work out how to open it? I emailed them and the next day they sent me a video showing how to do it!
The bracelet is absolutely lovely and strong, it’s got his name inside too! 5*****

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the bracelet I…

Very happy with the bracelet I purchased for my 18yr old grandson. Ordered it on the 8/3 and it arrived the 13/3. Living in Cairns it arrived in Time for his birthday the 17th. And he absolutely loved it. Very happy with packaging. Will purchase again 😁

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Magical, sentimental and keepsake gifts for everyone

What an amazing, personal, kind small company to do business with. Quick delivery and customer service go over & beyond to help you find the right gift for that special someone and it’s all customisable with the sentimental and personal wording. This is my fourth purchase from them and their jewellery is of great quality and their gift cards make it such a sentimental & personal gift. Can’t recommend them more highly.
A++++++++++++++++++++++++++++++++++++

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a beautiful bracelet from…

I purchased a beautiful bracelet from their collection and unfortunately it broke, so after commenting on a post they put up they contacted me immediately and wanted to know the details, after explaining the situation they sent me a replacement immediately and have stayed in contact with me to make sure I am happy with their product and that everything is ok. I cant say how truly impressed with their customer service and care I am. Thankyou so much Ellid Grace, you're a wonderful business that truly cares about their product and customers.😍

1 February 2026
Unprompted review

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