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Elliott Jarvis Cars Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff, noting how helpful and professional the team is during visits and test drives. Consumers also appreciate the smooth and stress-free purchasing process, highlighting that staff members answer all questions patiently without any sales pressure. Reviewers often highlight the high quality of the vehicles, which arrive clean, fully serviced, and ready to drive. People frequently mention thoughtful touches like fresh MOTs and special gifts that make buying a car a truly memorable occasion. Buyers consistently recommend this reliable dealership to others seeking trustworthy service and excellent customer care.

What people talk about most

Staff

People report positive experiences with staff, highlighting a friendly, professional, and completely... See more

Service

Customers consistently note positive experiences with service, highlighting a friendly and stress-free... See more

Product

Reviewers highlight positive aspects of product quality, describing vehicles as pristine, spotlessly clean,... See more

Customer service

Reviewers express high satisfaction and delight with customer service, noting that staff are exceptionally... See more

User experience

Customers had positive experiences with user experience, reporting a smooth and stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very genuine business with personal service from Steve and Matt. My wife is very happy with her Mini Countryman and we will certainly be recommending Elliot Jarvis to friends and family. Even when we... See more

Company replied

Rated 5 out of 5 stars

I bought a blue Vauxhall zafira about 3 weeks ago I wanted to have sometime to drive the car around before leaving a review. I can honestly say that it was a 5 star experience from start to finish f... See more

Company replied

Rated 5 out of 5 stars

Just bought my first Abarth 595 Competizione from Elliott Jarvis Cars and honestly couldn’t be happier with the experience. From the first test drive they were so friendly which made me feel so at ea... See more

Company replied

Rated 5 out of 5 stars

I was lucky enough to purchase a car from these guys yesterday. Steve was totally amazing, from the the day I looked and test drove my Honda to the day of purchase. Steve could not do enough to help m... See more

Company replied


Company details

  1. #7 of 55 best companies in Used car dealer
  2. #18 of 91 best companies in Car dealer
  3. #1 of 3 best companies in Hyundai dealer
  4. #1 of 1 best companies in MINI dealer
  5. #13 of 45 best companies in Motor vehicle dealer
  6. #2 of 7 best companies in Volkswagen dealer

About Elliott Jarvis Cars

Written by the company

Here at Elliott Jarvis Cars we want to provide you with a quality service that you can trust when purchasing your used car. With 45 years experience in the motor trade, we will put you at the heart of the process when buying your car, so that you can have complete confidence in your purchase with us. We are a family run business and understand the importance of having a car you can rely on and all our cars come with a multi-point check, 12 months MOT, 12 months AA Roadside assistance and a 12 month warranty as standard. WE WANT TO HELP YOU BUY THE CAR YOU WANT, NOT SELL YOU THE CAR YOU DON’T!!! FREE CREDIT CHECK SEE OUR STOCK

12 Month Warranty on all of our cars!

Complete Peace of Mind Package

Complete Peace of Mind Package
All of our Cars come with: 12 Months Warranty Premium Parts & Labour, 12 Months AA Breakdown Cover, Fresh Clean MOT, and a New Service

Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(359)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sorry for the late review

Sorry for the late review, I've been in hospital for a week with sepsis. Great service as I had on my first purchase from these guys

23 May 2025
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Reply from Elliott Jarvis Cars

Thanks for the great review we are always striving to improve our service so please feed back to us how we could make it 5 Stars for you.
Matt & Steve

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great to do business with would highly recommend them.

23 May 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you for the great review we really appreciate it and glad we could look after you.
Matt & Steve

Rated 5 out of 5 stars

Happy days

I seen the car online and liked it went down had a test drive in it had a good look around and loved it and the miles was really low was not pushed into it not like some places and 12 months cover and nice to deal with thanks mat 👍

27 May 2025
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Reply from Elliott Jarvis Cars

Thanks Mike for the great review and enjoy your brilliant car.
Matt & Steve

Rated 5 out of 5 stars

Elliott Jarvis Cars Limited

I have just purchased a car from Elliott Jarvis Cars and I am over the moon with it!
Matt has gone over and beyond to make my purchase as smooth as possible, keeping me updated throughout. The car was delivered at a more than reasonable cost and was exactly as shown in the photos; no deposit required until I was 100% happy with it.
Matt sent a photo of the car with a big red bow on it as I wasn’t able to get to the garage in person and, on top of that, a bottle of Prosecco was sent with the driver! Where else would you possibly get that kind of service?
After so much time searching for a vehicle, and getting disheartened with overpriced cars and pushy salesmen, I was fortunate enough to find this little gem of a garage!
I wouldn’t hesitate to recommend these guys, they are professional, knowledgeable and friendly and made the whole experience stress free!
Thank you to Steve for driving the car down - hope you boarded the right train 😜 !
And thank you Matt, you’ve been truly amazing; an absolute diamond!

30 May 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you this is a wonderful review and really appreciated as it really highlights what we try to achieve as a business. Steve also made it back on the correct train. 🤣
Matt & Steve

Rated 5 out of 5 stars

Great Service

Okay my transaction was fairly long distance, but I have to say what great service from this Company. They do what they say they are going to do and do take the hassle away so well-done Steve and also Matt at EJ Cars

8 May 2025
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Reply from Elliott Jarvis Cars

Thank you Dave it was a pleasure, we really appreciate your feedback. Hope you enjoy your lovely new vehicle. Steve & Matt

Rated 5 out of 5 stars

Very pleased with car purchase

I recently purchased a car with this company, and would not hesitate to use them again. I appreciated their relaxed and non pressurising approach, and their before and after sales customer service is of a very high standard. I would highly recommend this business.

26 April 2025
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Reply from Elliott Jarvis Cars

Thank you for your lovely review Gemma, we are so pleased that you were happy with your experience. Matt & Steve

Rated 5 out of 5 stars

Part exchanged my car which was a…

Part exchanged my car which was a smooth transaction. Any faults needed to be done were done well in time. Friendly, and even received a bottle of Prosecco which was a nice surprise. Recommend.

9 May 2025
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Reply from Elliott Jarvis Cars

Thank you for your kind review, we are pleased you were happy with your experience Matt & Steve

Rated 5 out of 5 stars

Very professional and a pleasure to do…

Very professional and a pleasure to do business with, and they have a great sense of humour aswell.

24 April 2025
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Reply from Elliott Jarvis Cars

Thanks Guys for the great review and we try our best to entertain
Matt & Steve

Rated 5 out of 5 stars

Couldn’t fault the service we received…

Couldn’t fault the service we received from beginning to end. Extremely trust worthy people who couldn’t do enough! Excellent company! Lovely car which ch has clearly been thoroughly checked before we drove away! Thank you!

26 April 2025
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Reply from Elliott Jarvis Cars

Hi Rebecca
Thank you for the lovely review and it was a pleasure to look after you and we hope you enjoy your car.
Matt & Steve

Rated 1 out of 5 stars

ref astra i agree you donot make the…

ref astra i agree you donot make the cars you sell but being aa approved there are a lot of checks to do before you sell a car how can all those faults have been missed and as for buying back the car you forgot to say it was for 1495 pounds less than what i paid for it so that is how much two and a half months ownership cost me but i took the hit to be glad to get rid now they know what wrong with it i hope they fix it before selling on

2 May 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thanks again for coming back Mr Whittam, if you are unsure of anything that was discussed or agreed with us and the AA then please do not hesitate to contact us direct.

Rated 5 out of 5 stars

Just had the best experience buying a…

Just had the best experience buying a car from Steve. He went above and beyond. I can honestly say I felt at ease unlike some previous experiences, this makes all the difference. And the little touches are the icing on the cake. Nothing was too much trouble. Would have no problem recommending this business to friends. Such a personable guy.

18 April 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you Michelle for your very kind review, we hope you love your new car. Steve & Matt

Rated 5 out of 5 stars

Everything you want and need from a…

Everything you want and need from a seller. Were not too pushy or demanding when we viewed the car and gave us amazing flexibility when viewing and buying. Great deals in regard to servicing, MOT and cover - would highly recommend buying from them.

12 April 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thanks Charlie for your kind review, we hope you enjoy your car Matt & Steve

Rated 5 out of 5 stars

Purchase

Purchased a car around a month ago. After a week there was a small issue, spoke to Steve who dealt with it every step of the way with no issues.

From start to finish a pleasure to deal with with amazing customer service. Would highly recommend

9 April 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you for the great review and your understanding in the fact that these things can happen but we are always on hand to help.
Matt & Steve

Rated 5 out of 5 stars

The friendliest bunch of lads…

The friendliest, most approachable bunch of lads you have ever met. They offered me reassurance every step of the way and went above and beyond to make my 'new car' experience great. Would 100% recommend them to anyone and with a 12 month warranty you would be silly not to go and have a look at what they have in.

They kept the toddler happy with squashies. They kept the husband happy with pepsi-max and a look inside a fancy Audi. They kept me happy by just being their genuine, authentic selves.

Thank you so much ✌🏻

28 March 2025
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Reply from Elliott Jarvis Cars

Thank you Tia for your lovely review, great to see you and your family enjoyed your experience with us (especially the little one ! ) Hope you love your new car. Matt & Steve

Rated 5 out of 5 stars

I’m so glad I bought my car from Elliot…

I’m so glad I bought my car from Elliot Jarvis cars. They were honest and not pushy. So helpful with setting up my car tax etc. gave a fantastic warranty and AA cover. As a woman you always feel like second hand garages see £££ signs but not here! If you are especially a woman just feel confident they will help you without being pushy or selling you something you don’t want!

13 March 2025
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Reply from Elliott Jarvis Cars

Thank you Mrs Normington for your lovely review. We are so pleased that you felt happy and confident when buying your lovely new car. Steve & Matt

Rated 5 out of 5 stars

First class experience

Matt went the extra mile to answer my pre purchase questions. he was prompt and knowledgeable.
The car was presented in first class order on collection and Matt went through all the car's settings prior to handover. Honestly the best car purchasing experience in over 40 years of motoring!

31 March 2025
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Reply from Elliott Jarvis Cars

Thanks for the amazing review and it was a real pleasure to help and please let us know if we can be of any more help in the future.
Matt & Steve

Rated 5 out of 5 stars

Brought a car from Matt 2 weeks ago…

Brought a car from Matt 2 weeks ago best thing we did we love the car and excellent service made us feel very welcome and showed us how to do everything. Would highly recommend. Would definitely go back in the future and recommend them to family and friends

12 March 2025
Unprompted review
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Reply from Elliott Jarvis Cars

Thank you for your very kind review, we really appreciate the recommendation. Matt & Steve

Rated 5 out of 5 stars

5* car purchase

At the start of our car search we enjoyed the You Tube online tour of the vehicle which led us to make contact with Elliott Jarvis. Matt's first phone call with us was very friendly and enthusiastic and we received regular helpful updates regarding our potential purchase. Upon arriving at the garage we were kindly welcomed by Tom who kept us entertained with his coffee making skills - thank you Tom. Matt then took us through the purchase and made everything easy for us to understand and sort out. Matt was extremely professional, friendly and made the whole experience enjoyable. The best car purchase experience we've ever had, will definitely recommend. Thanks for the bow and the prosecco 🙂

25 February 2025
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Reply from Elliott Jarvis Cars

Thanks for the great review and also recognising the efforts Tom puts in, he is a real asset to our business and its great to see the recognition.
Thanks
Matt & Steve

Rated 5 out of 5 stars

Highly Satisfied - Excellent customer service.

I don't have a bad word to say about Elliot Jarvis Cars. Right from me showing interest in a vehicle to the after care, their customer service has been amazing. I had a couple of issues with the car, Steve and his colleagues were incredible. I can not rate the company enough. Highly recommended company and would absolutely use again if needed in the future for car sales.

25 July 2024
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Reply from Elliott Jarvis Cars

Thank you for the review and your understanding that things can go wrong but we are always here to help where we can.
Matt & Steve

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