Ellis & Co Tottenham Reviews 

106
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Avoid this letting agency at all costs. My experience with them has been nothing but stress, disappointment, and complete lack of professionalism. They cancelled our move twice, both times at th... See more

Rated 3 out of 5 stars

After signing the lease on our tenancy, I found that the service became much less accommodating. The agents are generally friendly and easy to talk to, however we had many difficulties getting things... See more

Rated 5 out of 5 stars

My property is fully managed by Ellis Estate agents in the Tottenham branch as I no longer lived in the area. They take good initiative to ensure there are no tenancy gaps & all issues raised are reso... See more

Rated 5 out of 5 stars

Ellis and co is the letting agent who helped us out with the property we're living at the moment. Instantly I felt such a genuine and sincere connection during the viewing. This feeling got confirmed... See more

3.8

Great

TrustScore 4 out of 5

106 reviews

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3.8

All reviews

(106)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

A fantastic experience from start to finish - professional and caring

I cannot speak highly enough of the team at Ellis & Co Tottenham. I recently went through a move-out process that had a few complexities regarding dates and surrender, but the team supported me the whole way through.

I have the utmost respect for Georgia. She managed the entire process with incredible professionalism. She fought my corner, navigated the negotiations with the landlord, and ensured I received my full deposit back. It is rare to find a property manager who is that dedicated and fair.

I also want to say a huge thank you to Emilia, who was absolutely lovely to deal with. She was so caring and helpful regarding the viewings and property search. She brought a really human touch to the experience and made everything feel much less stressful.

Great service from start to finish. I highly recommend them.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this letting agency at all costs

Avoid this letting agency at all costs. My experience with them has been nothing but stress, disappointment, and complete lack of professionalism. They cancelled our move twice, both times at the very last possible moment, fully knowing our situation and how urgently we needed somewhere to live. Instead of being upfront or communicating honestly, they waited until everything was already arranged before dropping the news on us again.

What makes it worse is that each time, we were left completely in the dark until they finally decided to say something. It felt like they were stringing us along with zero regard for the impact on our lives.

Georgia handled our case, and while polite, the communication was consistently late and unhelpful. Nothing was ever explained until the situation was already ruined.

This letting agency left us out to dry, wasted our time, and caused unnecessary stress. I wouldn’t recommend them to anyone looking for a reliable or trustworthy place to rent.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Noora is a star!

Noora is a star!
Just very recently purchased a property via Noora. Exceptional work! Great manner, incredibly patient and very thorough. Truly no problem she could not solve. Incredibly diligent, meticulous and excellent communication. An asset to the team and branch!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I can’t speak highly enough of the team…

I can’t speak highly enough of the team at Ellis & Co Tottenham, and especially Emilia from the lettings department. From the very first interaction, the service has been outstanding. Emilia has been nothing short of fantastic throughout the entire process—professional, personable, and incredibly attentive to our needs.

She took the time to fully understand what we were looking for and made sure to provide options that were not only within our budget but also aligned with our lifestyle preferences. Her communication was always prompt and clear, and she made what could have been a stressful process so much smoother. She went above and beyond to make sure we found the perfect property, and I couldn't be happier with the result.

2 June 2025
Unprompted review
Ellis & Co Tottenham logo

Reply from Ellis & Co Tottenham

Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience with Emilia and the team. It means a lot to us to know we were able to support you throughout your search and help you find the right property. We're always here if you need anything in the future!

Rated 5 out of 5 stars

“Really grateful for the support and…

“Really grateful for the support and professionalism during a stressful time. You went above and beyond when I needed help the most—thank you!”
I highly recommend their services to anyone looking for a reliable and caring letting agent.”

29 May 2025
Unprompted review
Ellis & Co Tottenham logo

Reply from Ellis & Co Tottenham

You're very welcome! It was a pleasure working with you, and we truly appreciate your kind words. Don't hesitate to reach out if you ever need anything—wishing you all the best in your new home!

Rated 1 out of 5 stars

Terrible Experience with Ellis & Co: A Cautionary Tale for Potential Renters

I am writing to express my concern regarding the delay in response and the potential impact on my property search. Despite being assured of a response by 1 PM today, I have yet to receive any feedback—nearly four and a half hours later—causing significant stress and almost costing me an opportunity with another estate agent. I initially thought they were decent based on their reviews, but now I understand why their ratings are so low. Dealing with them over calls and emails made me appreciate more professional service. They also got their listing wrong in the email to us, initially £100 less than advertised. Even when I called to confirm, they gave me the initial figure, only to increase it by £100 when we visited the property.

To people reading this, find a better and more professional agency. To Ellis and Co, take heed and ensure more timely communication in the future.

9 November 2024
Unprompted review
Ellis & Co Tottenham logo

Reply from Ellis & Co Tottenham

Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and the frustration it caused during your property search.

We sincerely apologise for the delay in communication and any confusion caused regarding the pricing of the property. This is not the standard of service we aim to provide, and we completely understand how important timely and accurate information is—especially when you're trying to secure a new home.

Please know that your concerns have been taken seriously and shared with our team so we can address the issues raised and improve our processes moving forward. Clear and responsive communication is something we strive for, and we're sorry we fell short in this instance.

Thank you for your feedback—it helps us grow and do better.

Kind regards,

Rated 5 out of 5 stars

We've just completed a purchase through…

We've just completed a purchase through Ellis & Co and we are very satisfied with their service and support. As first time buyers, our needs and concerns were thoroughly addressed. Umut, the state agent, was very helpful all along the process. He showed us the property on demand and always communicated promptly when needed. He also gave us helpful reminders in the process that saved us on some costs. He is very approachable and friendly. Through Umut, our experience has been really great with Ellis & Co and we are pleased to have worked with them.

9 April 2020
Unprompted review
Rated 5 out of 5 stars

great service

Umut was fantastic at handling our property sale.

Ellis and co Tottenham provide a highly professional service. They were considerate and I would not hesitate to recommend them.

Thanks Umut!

20 August 2019
Unprompted review
Rated 5 out of 5 stars

professional service

Mr Jenkins appeared professional and competent with good and reliable communication throughout the process of buying my new home, taking some of the stress out of these complicated situations.

7 August 2019
Unprompted review
Rated 5 out of 5 stars

selling our one bed flat in Tottenham Hale

We decided to sell our one bed flat with Ellis and Co as they knew the area very well and the development we lived it. They were professional, honest, friendly and great at keeping us up to date on happenings with the sale throughout. I would recommend them to all others venturing on the incredibly huge step of selling property! Thank you team, especially thank you to Umut.

5 August 2019
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough

I have to express real admiration for the kindness and thought with which I was treated by Ellis and Co in Tottenham.
Umut Jenkins went above and beyond with my property needs, and I can't recommend him highly enough.
Literally would not take a fee for something small that other estate agents charge for and we ended up agreeing to give what I would have paid elsewhere to Gt Ormond St, which I duly did.
If that doesn't tell you what you need to know about someone I honestly don't know what would.

1 July 2019
Unprompted review
Rated 5 out of 5 stars

I would like to say thank you to Ellis…

I would like to say thank you to Ellis & co Tottenham. especially to the Umut agent he is extremely professional, very empathetic to the human being, in this stressful process of selling was very helpful, very respectful, highly recommend his work and we will certainly continue to use his work in the near future. Eliana

30 June 2019
Unprompted review
Rated 5 out of 5 stars

Happy customer

Very happy with the service that Ellis & Co., and Umut in particular, provided in relation to the sale of our property. The photos were great, the viewings smoothly handled and the process leading to completion very professionally managed. Would highly recommend.

11 June 2019
Unprompted review
Rated 5 out of 5 stars

I have moved house many times and…..

I have moved house many times and bought and sold properties using many different estate agents. I have a small port folio of residential flats. Three years a ago I helped my brother who had been unwell move from London to Sheffield to be near the family. Ellis and Co Tottenham were instructed to sell his property.
Within a week they had several offers on the property but the move began to upset my brother and he cancelled the sale. Azid and Umut were very understanding, I brought my brother to Sheffield and the sale continued successfully.
I recently contacted Ellis and Co. and spoke to Umut to ask a favour; he remembered me immediately although we had never met. He willingly offered to help. Ellis and Co. go the extra mile every time and genuinely care for the people using their Agency.
I would recommend them above all the Estate Agents I have used in the past - and that is a large number of Agents.

3 April 2019
Unprompted review
Rated 5 out of 5 stars

Realtors like no other:

My family (including my parents) has had Tottenham's Ellis & Co manage our real estate affairs in London for almost 40 years. Azid Sohoye's father, Edward, ran the business then. I watched Azid go through Uni and eventually bring his talent to the company. It has been great to see the values of old combined with a modern approach to serving clients well. To Ellis and Co., we are family, not customers. To us, they are family, not agents. Their integrity is stoically consistent and they manage our affairs as if they were theirs. I live in the USA. But when I think property, I think only about Azid, Umut and the rest of the gang at Ellis. By putting their clients first, the market puts them first.

12 March 2019
Unprompted review
Rated 5 out of 5 stars

The ideal agency for tenants

I cannot sing the praises of Ellis and Co enough.
We were tenants of one of their properties for several years and we’re treated with the perfect balance of professionalism and friendliness, even after we had vacated the property.

5 December 2018
Unprompted review

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