Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful appearance and high quality of the products, often noting perfect engraving and flawless finishes. Consumers consistently highlight the excellent and efficient service, appreciating the helpful staff and smooth exchange processes. People consistently mention the fast and prompt delivery, with many orders arriving quicker than anticipated. However, some customers noted concerns regarding product quality, reporting rings developing scratches quickly, not matching descriptions, or having UK hallmarking issues. Sizing was also inconsistent for some, with rings occasionally arriving too small or too large, even after professional measurements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, lovely... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard, build, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, first-class, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(332)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful.

Very helpful when I rang up to enquire. Beautiful ring absolutely delighted. Excellent quality. Arrived two days later special delivery. Very impressed. Would highly recommend 😃

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

I had a problem with an item so had to return it. The whole process was handled amazingly well with care & a brilliant service. Highly recommend this company!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Bought the always & forever ring for my…

Bought the always & forever ring for my partners birthday.. from the moment I placed my order Elma Jewellery were very professional in notifying me of every step of the order process. Arrived quickly. Unfortunately I ordered totally the wrong size and had to return for an exchange. This was done quickly & efficiently. Would highly recommend and will definitely use again. Thank you…

22 May 2024
Unprompted review
Rated 5 out of 5 stars

My Wedding Anniversary Surprise.

My lovely wife has always wanted me to wear a wedding ring. I have never worn one, because of the jobs I used to. I was always arfaid of getting the ring caught. Plus I am not in to jewelry that much. So I decided to buy a wedding ring from Elmajewellery. It is a lovely ring. I shall secretly putting on. On our 42nd wedding anniversay on 28th-July-2024 while on our holidays. Then seeing if my lovely wife notices it.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

I absolutely love the wedding rings we bought from Elma jewellery.
They are gorgeous! Perfect size, great quality and delivery was so fast.
Great prices as well, love mine and I can't wait till I wear it everyday.
Future hubby extremely happy as well.
Highly recommend! x

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Great!!

Gorgeous ring, great quality. Ordered it and it turned up 2 days later, lovely presentation box too. Thank you!!

2 May 2024
Unprompted review
Rated 1 out of 5 stars

Took my money and ran!

Took my money and the order didn't go though!
Took the fund's out of my account but I received no order confirmation or email.
I've tried calling them 3 times today and it just plays an automated message saying no one is available!
Plus their website prices are double what are on their eBay page.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Ver fast delivery and i am so happy with them. I lost my wedding ring what we bought in 2017 and Elma was the only where i’ve got exactly the same ring. Thank you 🙏

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Sent my ring out special delivery …

Sent my ring out special delivery which came with a very happy post lady. Tried it on and it’s a perfect fit. Exactly what we discussed without too much waiting via eBay’s messaging service. If only all sellers were as efficient and reliable as EJ. Elma Jewellery so thank you very much and hopefully I’ll come back for more gold in the future.

28 March 2024
Unprompted review
Rated 1 out of 5 stars

Still awaiting a refund

Still awaiting a refund! They received the item back over a week ago, confirmed details a week ago and still no refund. Can’t get hold of them on the phone!

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Quick Delivery, and no questions asked full refund

Ordered platinum ring from Website. Price was good compared to other similar styles from high street jewellers.

Ring arrived the following day. Unfortunately the ring didn't suit me so I contacted Elma requesting a return and refund. They responded to say this was OK.

Had a full refund within 3 days of returning the risk. Good honest company, would have no hesitation recommending to others

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful rings and great customer service

I recently purchased a beautiful ring from Elma Jewellery and I must say, it is absolutely stunning. The craftsmanship and design are top-notch, and the quality of the materials used is evident in every detail. Not only is the ring gorgeous, but the customer service I received was also exceptional. The staff was friendly, knowledgeable, and went above and beyond to ensure that I was completely satisfied with my purchase. I highly recommend this jewellery company to anyone looking for high-quality pieces and excellent service. 5 stars!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Long way but successful

We ordered wedding rings. They was fast delivered and in good looking box what we ordered is well. Rings was great looking but Her ring size was to small. We sent it change to bigger. But reserved to big. We sent to change again but it's was to big. Company was so good and sent third ring. And this time it was exact size. Big thanks. Good communication and understanding from company...

14 March 2024
Unprompted review

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