Elmajewellery Reviews 

331
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful appearance and high quality of the products, often noting perfect engraving and flawless finishes. Consumers consistently highlight the excellent and efficient service, appreciating the helpful staff and smooth exchange processes. People consistently mention the fast and prompt delivery, with many orders arriving quicker than anticipated. However, some customers noted concerns regarding product quality, reporting rings developing scratches quickly, not matching descriptions, or having UK hallmarking issues. Sizing was also inconsistent for some, with rings occasionally arriving too small or too large, even after professional measurements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, lovely... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard, build, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, first-class, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

331 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(331)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Exquisite rings

I have recently purchased three beautiful rings, all of excellent quality . Paynent to delivery very quick- just two days and the customer service is second to none. I would not hesitate to use Elmajewellery again in the future.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Platinum ring

Bought a platinum ring which was great value. It was slightly too small so exchanged for size up. No issues with the process, Elmajewellery were very helpful. Would definitely buy again from them, highly recommended!

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, elma staff have Bern helpful, trustful and honest. Jewellery is beautiful from them also. Definitely a place I will continually use for my Jewellery.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Rings

It was very easy experience to order the rings. They came very quickly and are really beautiful. Would definitely recommend.

21 June 2024
Rated 5 out of 5 stars

Brilliant Customer Service

We bought our wedding rings and afterwards one needed resizing.
This was done within 5 days with zero fuss and fantastic customer service. Would strongly recommend Elma, they certainly deliver on their promises.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely platinum bands from Elma, who were really helpful with resizing too! Highly recommend.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company
Excellent customer service
Purchased our wedding rings from here at half the price of everywhere else
Very happy with them, excellent quality and speedy service
Will definitely shop here again

19 May 2024
Rated 5 out of 5 stars

Made choosing Wedding Rings so easy

Professional,welcoming and sets the customer at ease . From first telephone enquiry to rapid despatch we were treated impeccably and reassured throughout this crucially important process .

We unreservedly recommend Simon and the team who worked together seamlessly and efficiently guaranteeing peace of mind , we shall certainly use their services again in the future

13 June 2024
Unprompted review
Rated 5 out of 5 stars

A great company

A great company, rings arrived the next day by special delivery, one was slightly too small but it was no problem to return it for the next size up and now they both fit perfectly. Also a fantastic price.

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Wedding rings

Delivery of rings were very quick,quality of rings are very well made,we had engraving and it was professionally done,very happy with our new wedding rings

25 May 2024
Rated 5 out of 5 stars

Thank you note

I ordered a wrong sized ring and was going to make an exchange but because it was engraved upon, I wouldn’t be able to. Customer Support has now sent me a replacement ring and I can still keep the other one. Thank you!

31 May 2024
Unprompted review

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