Elmajewellery Reviews 

326
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Asks customers to review

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Replied to 60% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(326)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Price more than doubled in 2 days

I was looking to buy a ring which was £219, but I had to wait 2 days until payday. Just gone back on to order it and it is now £454....how is that even possible. More than doubled in 2 days.
That's a ridiculous increase...think I'll just look elsewhere

14 November 2025
Unprompted review
Elmajewellery logo

Reply from Elmajewellery

Hi Tracey,

Thank you for getting in touch. We sincerely apologize for the shock and frustration caused by the significant price difference you noticed in just two days. We completely understand your disappointment.

To be transparent, the global market for precious metals has been experiencing record-high volatility lately, The global price of gold has recently reached all-time highs, climbing over 60% in 2025 alone!!!

Our original prices were outdated and we have recently had to adjust all our gold jewellery prices across the board to reflect the current cost of materials and avoid operating at a loss.

We pride ourselves on the quality of our craftsmanship and materials, and we strive to price our items fairly based on these current market realities.
We are truly sorry for any inconvenience this has caused and hope you will still consider our shop for your purchase. If you have any further questions, please feel free to reach out to us directly at mail@elmajewellery.co.uk

Best regards,
Elma Jewellery

Rated 5 out of 5 stars

 Matching Wedding Rings.

After my wedding got stolen, and then my wife was lost, we decided to buy two new rings matching, regional wings were gold but goal is to expensive now so we’ve gone for 9 carat gold and sterling silver, we are very happy with them.

23 September 2025
Rated 5 out of 5 stars

I’m so glad I found Elma Jewellery

I’m so glad I found Elma Jewellery, after weeks of searching on and offline, I found the perfect platinum band for my husband to be. At first I was very cautious as the value was unbelievable!! I did my research and after reading other reviews, I decided to purchase the ring. Let me tell you, I am so happy with the ring… i did a dance. The ring looks amazing, the best quality, engraving is all perfect, honestly I am so happy and know he will love it too!! Given quality and value I will be shopping here again. Now off to marry the love of my life!

24 September 2025
Rated 5 out of 5 stars

Purchased 2 rings from this company and…

Purchased 2 rings from this company and I was very skeptical; I cannot recommend them enough!

I will definitely be returning to buy more and spreading the word on how efficient you were with delivery, and the quality of the rings (paid for engraved too). Really pleased with the rings and really happy with the speed of delivery and customer service.

Very rare I leave a review of this standard but you are excellent!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product and service

Ordered two rings on Friday evening. Received email with the tracking numbers on Monday and arrived on Tuesday. Great product quality and Excellent service and well recommended.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional service indeed...

I bought a set of matching wedding rings as a gift for my wife to celebrate our 25th wedding anniversary from Elma jewellery via eBay. They arrived promptly and after taking a quick look I put them away until the required time. Unfortunately when the moment came to try them on, I had managed to get both sizes wrong and they were to big. I looked at the return policy and I only had around 3 days to do so which was no good for me as we were away celebrating. I contacted Elma jewellery and they were very understanding and replied back saying no worries just return them asap and they would exchange them for the correct sizes. So on return home I sent them away and within 3 days I received the correct size rings which was fantastic and made my wife and I very happy.
So I would just like to say thank you Elma jewellery for being understanding and bravo on your excellent handling of this situation in correcting my mistake so quickly, it is really appreciated and I would recommend anybody to use these jewellers in the future. Many thanks from a happy customer. A++++

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Just as I saw online flawless

Amazing service my rings arrived in 2 days. A day earlier than advised by customer service who was very nice also. Rings were nice and new shiny ✨️ and beautiful. No scratches flawless exactly how I saw online. Many thanks

27 August 2025
Rated 5 out of 5 stars

Would recommend

Attentive customer service, easy communication and great products.
My partner and I found our ideal wedding rings and we couldn’t be happier with the quality. Would recommend and will be a returning customer.

24 August 2025
Rated 1 out of 5 stars

Really upset about the poor quality.

Bought matching white gold wedding bands in June for our marriage in August. The product was:

His & Hers 3&5mm 9ct White Gold D Shaped Lightweight Wedding Ring Bands

At time of writing these cost us £300, we weren't expecting amazing but what we actually got what looked and felt like £30 argos rings. For reference these are now listed on Elma website for £368 with engraving. I pity the people who purchase this product. Aside the fact of it's highly inflated price, the quality is poor and very disappointing.

We have worn our rings since 3th August, we have in that time been on holiday 1 week and at home 1 week. Neither of us have been at work or done any manual labour. Our rings look atrocious in just a few weeks they have scratches all over them. Mine looks like I've thrown it on gravel and kicked it about. £300! I've never felt so ripped off and I'm debating further action.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

My order was delivered promptly and I…

My order was delivered promptly and I then realised that I ordered the wrong sizes. I send them back on Saturday morning and I have received my rings today Tuesday .
Great service team thank you.
Happy customer

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!
Ordered gents ring Friday received today (Tuesday)
Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line
4 days later, saving well over £100 i found Elma Jlrs. BRILLIANT SERVICE BRILLIANT QUALITY BRILLIANT PRICE....Well impressed

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We needed to exchange our rings twice as they didn’t fit but this was done very quickly with no fuss. I would use Elma jewellery again.

12 August 2025
Unprompted review

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