Elmajewellery Reviews 

326
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beauty of the rings, often noting they are exactly as described online. The service is consistently described as excellent, with many appreciating the helpful and professional team. People also highlight the very fast and efficient delivery service, with many orders arriving quicker than expected. However, some customers also noted occasional issues with ring sizing, often requiring exchanges for a different size. A few other people also felt that the product quality was not always consistent, with some rings arriving scratched or feeling less premium than anticipated.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight with the quality,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the top-notch quality, lovely material,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, brilliant, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(326)

62 reviews in the last 12 months

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Rated 4 out of 5 stars

Court shape? Should size up

Easy to order. Look wonderful. My only disappointment is they are very slightly smaller. All my rings are the size I ordered. I got a jeweller to measure and they are a little bit less than the measurement but I was told it could be due to the band shape. I have never worn a court. They do fit but very little wriggle room.

25 July 2025
Rated 5 out of 5 stars

Elma Jewellery are amazing

Elma Jewellery are amazing. Highly recommend, customer service is amazing. Our wedding rings are exactly what we wanted. I had to exchange mine and there was no fuss no problems they did it straight away.
2 very happy customers.
We will definitely use again !!!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Gold wedding bands

Bought our wedding bands from Elma jewellery, very happy! Trusted company and great with communication if you need to get in touch. Will definitely be buying from here again, plus the postage is tracked and signed by Royal Mail so you shouldn’t have any issues!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Wedding rings set

Ordered his and hers white gold wedding ring set and very happy with the rings, came in the additional presentation box we ordered and look amazing, well made and absolutely love them , thank you

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Meet expectations

The ring was exactly what I expected it to be. I am a size N and it fits perfectly. I bought the cobalt 4mm plain band.

21 June 2025
Rated 5 out of 5 stars

Eternity ring

The ring is beautiful and complements my other rings. Arrived within a few days. I would recommend this company.

26 May 2025
Rated 1 out of 5 stars

Its a shame I am having to write this…

Its a shame I am having to write this review.

We ordered our wedding rings through Elma Jewellery.

We gave the company the sizes required, when we got them neither fitted.

We took them to a local independent Jewellery shop who sized the rings for us and informed that both rings were different sizes and not what we ordered.

We decided to have the jeweller resize them at a cost of £50.

I asked Elma if they would like to contribute to the cost, they have failed to reply.

I would advise caution ⚠️ before ordering.

23 May 2025
Rated 4 out of 5 stars

Ordered gold and opal necklaces x 3 for…

Ordered gold and opal necklaces x 3 for my daughter's.
One arrived the next day and was stunning, but it's brilliance was clouded by the fact that two necklaces were missing.
I contacted Elma jewellery and Simon explained their new system had incorrectly selected one necklace. Simon sorted the issue and the necklaces were here within 3 days.
Fabulous jewellery and fantastic customer service.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Me and my husband bought our original…

Me and my husband bought our original wedding bands from here, and sadly he lost his...I didn't think we could replace with the same as it was a his and hers set....but the options and extras on offer on this site meant I could indeed replace it. After I placed my order for the replacement it was a Friday, I received the ring on the Saturday and was extremely happy with it....the sizes are exact and obviously very fast delivery too, which helps massively. I am very happy with both purchases from Elma and will use again if need to without hesitation.

23 May 2025
Rated 5 out of 5 stars

Excellent company, stunning jewellery

I have used this company twice, once for our wedding rings which when they came were beautiful but we needed to exchange one for a bigger size and the company were amazing with helping to sort this and it’s was returned and replaced with days! The second was when my son bought me a ring for my birthday which again was a beautiful piece of jewellery and it fitted perfectly!
Ordering is simple and delivery is fast, would highly recommend you won’t be disappointed 😊

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Wedding Bands

This was a very important purchase for me, the wedding bands for my only daughter and her to be husband. I live in the USA and naturally I was very hesitant to purchase from a company across the ocean.
I was reassured by the knowledgeable and kind professional help I got from the customer service at Elma Jewelry. The rings are beautiful. I hope many of you can enjoy a positive experience like the one I had. I recommend Elma Jewelry. I give them 5 very deserved stars.

7 April 2025
Unprompted review
Rated 4 out of 5 stars

Wedding ring experience

I recently brought a platinum wedding ring for myself, I ordered on Wednesday afternoon and the ring was with me Friday, unfortunately it didn't fit well so I rang and arranged to get the next size up, I sent my ring back and had the new one by the following Saturday. Very helpful and very happy with the product.

17 May 2025
Unprompted review

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