Elonamarket Reviews 

264
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the wide selection of specialized items that are difficult to find locally. Consumers also deeply appreciate the careful and professional packaging, which consistently ensures that delicate products arrive safely in perfect condition. Some reviewers were not happy with their purchases, mentioning frustrating issues such as receiving incorrect items, missing products from shipments, or lack of proper communication. A few other people also felt that the shipping experience could be improved due to damaged goods, crushed boxes, or poor handling during transit.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting good quality items and great... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick shipping and items... See more

Quality

Reviewers express mixed feelings about quality, with some consumers praising the great items, fresh produce,... See more

Order

Consumers experience significant ambiguity regarding their orders, as opinions are divided. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience, shipped in a timely manner, packed so that the fragile item that we ordered was not ruined, and everything was as expected with a great price.

Company replied

Rated 5 out of 5 stars

Bought these kras Chocolate bars with the stickers because my daughter and I were taking about when I bought them years ago for her when she was young and now that she has her own child we wanted to f... See more

Rated 5 out of 5 stars

Delivery was prompt with added tracking. My items were nicely packed. A tea product I had come to enjoy was discontinued by its manufacturer. I was able to find a similar ingredient product offered b... See more

Rated 5 out of 5 stars

Packaged really well. Grateful for the business, unfortunately shipping the items I like is kinda expensive but will definitely buy more when I feel like treating myself. Thank you for carrying the it... See more


Company details

  1. Grocery Store

Written by the company

International foods and snacks


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(264)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication. Fast shipping.
Great price and fair shipping cost. Fresh and good quality. I will be a customer from now on

4 May 2024
Elonamarket logo

Reply from Elonamarket

Thank you so much. We are glad that you enjoyed your products.

Rated 5 out of 5 stars

Great service!

I was so happy to find your store that sells my favorite cookies and that I could order them online. They arrived perfectly, which also impressed me, will order again. Ty. One happy customer!

30 April 2024
Elonamarket logo

Reply from Elonamarket

We are happy you enjoyed your cookies. And thank for your review.

Rated 5 out of 5 stars

Loved

They accidentally sold us an item that went out of stock, so the order came a couple weeks late. They were very apologetic and even sent an extra pack of the candies to make up for it. Would buy from them again.

28 March 2024
Elonamarket logo

Reply from Elonamarket

Thank you Sonia for review and being understanding.

Rated 3 out of 5 stars

Wrong Product

I ordered Fanta Exotic, but received Fanta Tropical. I am aware they are similar drinks, but they are not the same. That was not the product I paid for. That being said, the product was shipped to me within 3 days, well protected, and undamaged, which was a pleasant surprise.

10 March 2024
Elonamarket logo

Reply from Elonamarket

Hi Isaac we are sorry for the inconvenience that this has caused. They look the same and are similar we just came aware.

Rated 5 out of 5 stars

Ukrainian treats…

It will be a treat for my Ukrainian employees to receive this candy. I gave subs to them today for St Patrick’s day. They were so surprised and pleased to have a taste of home.

8 March 2024
Elonamarket logo

Reply from Elonamarket

We are happy that your employees like and thank you for your review.

Rated 1 out of 5 stars

Don't order from Elona Market , you will disappointed!!!

My experience with Elona Market is poor. Despite my package arrived damaged : my tomato 2 jars were broken and all package leaked , my Sedavita vitamin water were spilled and all the dried food ( soups were wet and useless).Elona Market did not packet well .So my $ 100 is down to drain. Unfortunately the store didn't offer refund or resend it damaged items. So I can't order from them again and recommend to my friends and colleagues.

29 February 2024
Elonamarket logo

Reply from Elonamarket

Hi we are sorry to hear that your items came leaked please reach out to us so we can fix your order. We just looked through all of are emails and voice mails nothing was there.

Rated 5 out of 5 stars

Was very easy to use and order showed…

Was very easy to use and order showed up very fast. 2 days to be exact. Excellent service. Thank you!

26 February 2024
Elonamarket logo

Reply from Elonamarket

We thank you for your review. Were glad that you were happy with you order.

Rated 5 out of 5 stars

Amazing store

Amazing store! Quick delivery, ease of paying.

24 February 2024
Elonamarket logo

Reply from Elonamarket

Thank you for your review and were happy that you like are store.

Rated 5 out of 5 stars

Just like I remember

I bought these because I used to eat them in my childhood

10 February 2024
Elonamarket logo

Reply from Elonamarket

We glad you found the chocolate from your child these bring us happiness when can do this thank you.

Rated 5 out of 5 stars

Great job

I was my first purchase and I'm very pleased with the service and a quality of the product that I received.

16 February 2024
Elonamarket logo

Reply from Elonamarket

Thank you for your kind words and review.

Rated 5 out of 5 stars

Awesome Wafers

We are happy with the product. We were looking for this item and found it in your store. The shipping was very quick.

5 February 2024
Elonamarket logo

Reply from Elonamarket

We are happy that you found the products in are website and thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look