ELP Arbuthnott McClanachan Reviews 

212
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent professional service, highlighting their efficiency and thoroughness in handling various transactions. People frequently commend the staff for being professional, knowledgeable, friendly, and incredibly helpful, providing clear and effective communication with timely responses. Many customers found the overall process, including complex transactions like property sales and purchases, to be smooth and stress-free, often completing without delays. Reviewers highly recommend the company, expressing strong satisfaction and a clear intent to use their services again for future needs.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the team's efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting effective communication... See more

Response time

People report positive experiences with response time, highlighting the efficiency and attention to detail... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sold our property and bought our new property and Laura and Lisbeth-Ann were fantastic throughout the entire process. We were kept informed throughout the entire process and everything was handl... See more

Company replied

Rated 5 out of 5 stars

We had to sell our property in order to buy our new property. ELP were great. The team was professional, responsive and kept us informed throughout the entire process. Everything with handled eff... See more

Company replied

Rated 5 out of 5 stars

From start to finish, we had a wonderfully positive experience with ELP. There are so many helpful, friendly and efficient staff that it is impossible to single any one out. From initial contact to th... See more

Company replied

Rated 5 out of 5 stars

I bought my first home through ELP six years ago, so when it came time to sell, choosing them as my estate agent was an easy decision. Tracy, Angela, and Sarah were fantastic throughout the sale, and... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Employment Lawyer
  4. Legal Services
  5. Estate Agent

About ELP Arbuthnott McClanachan

Written by the company

ELP Arbuthnott McClanachan is a firm of Edinburgh Solicitors and Estate Agents with offices in Davidsons Mains and Leith.

Legal services offered include conveyancing, property law, wills, employment law, commercial leases, dispute resolution and litigation, executry, and power of attorney.

You can browse properties for sale in Edinburgh on our website.

We offer a high-quality, professional service that is good value for money. We aim to provide a friendly, personal service to all of our clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(212)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Duncan McFadzean (Employment Law)

Duncan McFadzean (Employment Law) - Duncan was excellent throughout the process. He was diligent and his communication clear at each stage, which was very reassuring. I was extremely grateful for his advice and it was excellent to have his support. The whole process was very efficient and I would certainly use ELP Arbuthnot McClanachan again.

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Duncan McFadzean - employment law

Duncan’s assistance with employment law matters was invaluable. The advice given was professional and at each stage the options available were outlined clearly and considerately. Communications were of a high standard and this helped to ensure progress was smooth and efficient. I would highly recommend Duncan to anyone who requires help or advice on employment law.

17 March 2022
Unprompted review
Rated 4 out of 5 stars

Very happy with ELP

Very happy with ELP. I used them for the purchase of a property.

I would recommend them. Fee was reasonable and kept me informed.

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Laura and Brittany helped me purchase my first property and their service was excellent. They were fantastic in guiding me through the process and made sure everything went smoothly. Would highly recommend.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Superb conveyancing service. Thank you!

Laura and Brittany have done an excellent job supporting me with the purchase of a second home.

Laura (patiently!) guided me through the Scottish conveyancing process which I was unfamiliar with having only navigated the process in England previously. Laura was very responsive which I find is the most important thing when it comes to the stressful process of buying property.

I will certainly come back to ELP Arbuthnott McClanachan when I need help with legal matters in the Edinburgh area in future.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Buying with ELP

Laura and Brittany at ELP made the process of buying so easy - we were well informed throughout. Great advice and support during what is always a stressful experience!

14 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A huge thank you to Laura and Brittany who were professional, hard working and friendly thought the home buying process. I would highly recommend them both and ELP Arbuthnot McClanachan. Buying and selling can be stressful and confusing at times but we felt safe and well informed at each stage. Thank you and well done all! Caroline and Andy Marchant

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended local business that…

Highly recommended local business that has guided us safely with both property and commercial sales and purchases for over a decade in Edinburgh.
Both Laura McFadzean and Duncan McFadzean offer a safe and steady pair of hands to guide you through the tricky Edinburgh market. Thorough and professional from start to finish.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

I had the good fortune to have Ian…

I had the good fortune to have Ian Wells to advise me on a long and complex employment issue that I had over the lockdown period.
An outstanding solicitor that always accommodated my issue with care and respect and patience and understanding.
Ian was professional at all times and was very approachable and friendly.
I would have no hesitation to instruct ELP in the future if I need anything. HIGHLY RECOMMENDED and the value for money was more than excellent. A flexible and exceptional service all round.
Thank you for everything Ian. OUTSTANDING.

31 January 2022
Unprompted review
Rated 4 out of 5 stars

Having bought the property last year…

Having bought the property last year during lockdown, there were a few things which we all had to get used to, including virtual correspondence and lack of face to face contact.
Lisbeth Ann and Laura were extremely professional in their approach and I thought their work throughout was exemplary. Would certainly recommend to anyone!

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service for selling a property

Every part of the service was well communicated and delivered better than expected. The team are highly efficient and take all the pain of selling a property away from you. Highly recommended !

11 January 2022
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thank you so much for your lovely review. It was a pleasure handling your sale and we wish you the very best for 2022.

Tracy, Angela, Roxanne and Lorna

Rated 5 out of 5 stars

A friendly, efficient and professional service

A friendly efficient and professional organisation.From initial contact to setting up sale and showing our property, each individual we dealt with was always very helpful and allowed us to make the sale of our property as stress free as this exercise can be.
Have nothing but good things to say about all involved and would not hesitate to use them in the future or recommend them to anyone looking to put their property on the market.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Duncan and his team were very helpful…

Duncan and his team were very helpful and professional offering the best advice for my business in taking on a new lease of a commercial property. I would use them again and would recommend them to other small businesses in Edinburgh.

19 November 2021
Unprompted review
Rated 5 out of 5 stars

First Buyer

After searching around multiple solicitors, we do not regret going with ELP to help us buy our first home. Laura and Lisbeth-Ann were brilliant from start to finish, communicating efficiently and assisting us throughout every step of the purchase.

18 November 2021
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used ELP…

This is the second time I have used ELP and I have to say, they are extremely professional and very responsive. They guide you through the complicated paperwork and processes of purchasing the property step by step. I would like to thank Lisbeth & Laura once again. Looking forward to continuing business again, thanks ladies.

15 November 2021
Unprompted review
Rated 2 out of 5 stars

I would recommend, someone else...

I hired ELP for the Sale and Purchase of my property.

ELP were recommended from a previous conveyer who I had worked with in the past. After meeting with the Sales team I was impressed and decided to proceed.

Pros
* Back office Sales team were good
* Solicitor did work hard to complete the sale, there was a lot of back and forth
* Paper work was in good time and was accurate

Neutral
* Sales Schedule was published with inaccurate details but were fixed when it was pointed out.

Cons
I think they are overworked. Too much on to many clients leading too:
* Lack of responses
* Including when asking to bid on a
property, no action was taken for days until I
chased on the closure date for confirmation the
bid had been placed. By then they could
not bid as they had a conflict of interest.
* Attention to detail and communication, I had
the same conversation multiple times and with
different people
* Bidding guidance was not accurate, bid for 4+ and
never secured one, even though we went higher in
every single case than was guided.
* Once the invoice had been settled, little interest in
supporting the remediation of issues found in new
property
* Fees are not clear from outset.
* Two weeks waiting for the refund of the balance to be paid, not even an acknowledgement or when it will be.

I was looking for a longer term working relationship, like I had with my previous conveyer who sadly retired. ELP feels like more transactional, less personal and not targeted to the client.

15 November 2021
Unprompted review
ELP Arbuthnott McClanachan logo

Reply from ELP Arbuthnott McClanachan

Thanks for your review and we are sorry that you were not happy with aspects of the service we provided. Unfortunately you were buying during a very volatile market with properties achieving unpredictable prices. This has been a time of unprecedented busy-ness, but we sought to deal with any issues in both your sale and purchase promptly and proactively to ensure you were able to settle on your chosen date of entry, and we made every effort to keep you informed at each step. However we completely appreciate that you have had a negative experience and that aspects of your file have not been up to our normal standards. We are grateful that you have given a balanced review despite your disappointment, and we are taking on board your comments.

Rated 5 out of 5 stars

Great experience, both selling and buying

We kind of "grandfathered in" to ELP as the solicitor I'd worked with in the past joined them. They sold our two flats, and then over the following months dealt with making multiple offers, and eventually buying our new home. Half-way through this 10 month process, our solicitor Colin retired, but his role was filled seamlessly by Lisbeth-Ann and many others who made this really challenging process so simple. Thanks all!

12 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look