Elysian Finance Ltd Reviews 

227
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting their ability to provide clear explanations and personalized guidance. The service is frequently described as excellent, with many people appreciating the efficiency, speed, and smooth user experience, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, ensuring all questions are answered promptly and the process moves forward without undue delays. Many customers also note the exceptional customer service, with staff going above and beyond to support them through complex situations and secure the best possible outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent, friendly, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, expertise, and... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the responsiveness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more

Rated 5 out of 5 stars

Ellie was exceptional. I have invested in property for 30 years and her input has been one the best experiences in that time. She took a detailed brief. Understood the complications and pro oded clear... See more


Company details

  1. Mortgage broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

227 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(227)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Outstanding Support and Expertise from…

Outstanding Support and Expertise from Elysian Finance Ltd

During my remortgage and new mortgage processes as part of our sale and purchase journey. They provided clear, concise guidance and went above and beyond to ensure I understood every aspect, even the parts I initially struggled with.

A special shoutout to Lisa and Phoebe, who were simply brilliant throughout the entire process. Their professionalism, patience, and dedication to answering all my questions—no matter how small—made the experience seamless and stress-free.

What truly sets them apart is their ongoing involvement; even to this day, they remain actively engaged, ensuring every sale and purchase is completed without a hitch. I cannot recommend Elysian Finance Ltd enough for anyone seeking reliable, knowledgeable, and personable mortgage support.

8 January 2025
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your review and kind words.

We are pleased to hear that your experience of Elysian Finance met our high standards and expectations, we would also love to know what improvements we could make to get those 5 stars as we always strive for excellence.

I'll be sure to pass your feedback on to Phoebe & Lisa

Wishing you the very best and look forward to working with you in the future

Elysian Finance

Rated 5 out of 5 stars

Great experience

Great experience, my mortgage advisor Dan was particularly great. Highly recommend

15 April 2024
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and kind words.

We are pleased to hear that your experience of Elysian Finance met our high standards and expectations. I'll be sure to pass your feedback on to Dan

Wishing you the very best and look forward to working with you in the future

Elysian Finance

Rated 5 out of 5 stars

Quick and easy!

Phoebe has been fantastic - she has guided me through the whole process and is very knowledgable and responsible. She turned things around super quickly, too. I'd recommend her to anyone who asked!

10 January 2025
Unprompted review
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and kind words. I am so pleased to hear that your experience of Elysian Finance met our high standards and expectations. I'll be sure to pass your feedback on to Phoebe

Wising you the very best.
Elysian Finance

Rated 5 out of 5 stars

House move. Securing finance. Second time using Elysian Finance

I would like to express my gratitude to Lisa and Dan. They have been absolutely fantastic in helping us secure funds for our next move.
This is the second time we are using Elysian Finance, and it is because of people like Lisa and Dan who work there. Always at hand to answer any questions, with great knowledge of the industry, they were swift and precise when acting on our behalf. And they are just lovely people.
We will not hesitate to recommend Elysian Finance.

Thank you,
Regards,
B. Chikovani

27 November 2024
Unprompted review
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and kind words.

We are pleased to hear that your experience of Elysian Finance met our high standards and expectations. I'll be sure to pass your feedback on to Lisa & Dan.

Wishing you the very best.
Elysian Finance

Rated 5 out of 5 stars

We have been guided by Elysian Finance…

We have been guided by Elysian Finance through numerous Mortgage Applications over the past 10 years on 3 different properties. We cannot recommend Cathy and her team highly enough. They secure optimal rates and are incredibly prudent when offering financial advice.

26 November 2024
Unprompted review
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and kind words.

We are pleased to hear that your experience of Elysian Finance met our high standards and expectations. I'll be sure to pass your feedback on to Cathy and the team,

Wishing you the very best.
Elysian Finance

Rated 5 out of 5 stars

This our 3rd time to remortgage our…

This our 3rd time to remortgage our property with Joanne and Lisa, they are extremely helpful, supportive and caring and very communicative and making sure that we get best suitable rate possible, we are grateful for their assistance and strongly recommend their service.

19 November 2024
Unprompted review
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and continued support of our services.

We are pleased to hear that your experience of Elysian Finance, once again met our high standards and expectations. I'll be sure to pass your feedback on to Joanne & Lisa

Wishing you the very best.
Elysian Finance

Rated 5 out of 5 stars

Very happy with our experience…

We're very happy with our experience dealing with Elysian Finance. Oliver was always quick to respond to our queries (of which there were many), and brought us through the process of collecting & submitting the required documentation with a minimum of fuss.

Overall I would not hesitate to recommend them.

1 November 2024
Unprompted review
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and kind words.

We are pleased to hear that your experience of Elysian Finance met our high standards and expectations. I'll be sure to pass your feedback on to Oliver

Wishing you the very best.
Elysian Finance

Rated 5 out of 5 stars

Consistent high performance

We’ve worked with Elysian Finance for 8 years initially for a house move and three subsequent remortgages. The service has always been excellent with great support, efficiency and professionalism. We would highly recommend them.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Very easy, friendly and extremely helpful!

Cathy and Michelle at Elysian Finance have been so friendly and easy to deal with when organising our mortgage. Cathy was helpful and reassured us on any worries and was exactly what you want from a mortgage advisor. Would 100% reccomend to anyone in need of mortgage advice!

7 November 2024
Unprompted review
Elysian Finance Ltd logo

Reply from Elysian Finance Ltd

Thank you so much for your 5* review and kind words.

We are pleased to hear that your experience of Elysian Finance met our high standards and expectations. I'll be sure to pass your feedback on to Cathy & Michelle

Wishing you the very best.
Elysian Finance

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic - they helped port my mortgage and I was approved in a matter of minutes! Friendly and professional team who were responsive and took initiative throughout the whole process!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service, highly recommend!

This is my third time using Elysian and every time they have been fantastic. On my most recent remortgage Joanne and Lisa we're super communicative and ensured that got the most competitive rate. Couldn't recommend them highly enough!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Quick, straightforward and helpful advice

Oliver at Elysian finance gave us great, straightforward and timely advice. I also appreciated that when he was on leave his colleagues Dan and Michelle stepped in so we weren't left waiting. All round a really responsive and effective service.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This is the second mortgage that Joanne and Lisa have helped arrange for me. On both occasions they have provided excellent advice and support and helped make the process incredibly straightforward. Thank you for your help!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Phoebe and Lisa were an enormous help…

Phoebe and Lisa were an enormous help throughout a prolonged purchase process.

Over 9 months, they were incredibly responsive and repeatedly worked for me to change mortgage providers and offers as the market shifted and managed to quickly secure the best rate available at short notice days before I exchanged.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Advisor - Went Above and Beyond!

Working with elysian finance and in particular Phoebe, was an absolute pleasure. From the very start, she made the mortgage process incredibly smooth and stress-free. She took the time to understand my situation, explained all the options clearly and provided expert guidance every step of the way. Phoebe's professionalism, attention to detail and willingness to go the extra mile made me feel confident and supported throughout the process.
Thank you again, as well as the rest of the team and in particular Lisa, for your incredible service and for helping me through such a stressful experience. I highly recommend Phoebe, Lisa and the elysian finance team for anyone seeking knowledgeable and compassionate advisors.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service from Cathy and…

Wonderful service from Cathy and Michelle! Both excellent at what they do. Respond quickly to queries, make sure you get the best deal possible and are just really lovely and friendly. They’ve helped me a few times now and the quality of service is always consistent. Highly recommend.

13 September 2024
Unprompted review

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