Elysian Finance Ltd Reviews 

227
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and dedication, making complex processes feel manageable and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the team's ability to secure favorable outcomes. Reviewers are particularly impressed with the quick response times and the clear, consistent communication, ensuring they are well-informed throughout their journey. Many customers have returned for repeat services, underscoring their trust and satisfaction with the company's reliable and efficient assistance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting its professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting the professionalism, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Ellie was exceptional. I have invested in property for 30 years and her input has been one the best experiences in that time. She took a detailed brief. Understood the complications and pro oded clear... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more


Company details

  1. Mortgage broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

227 reviews

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No recent history of asking for reviews

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5.0

All reviews

(227)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and Professional

We have used Joanne and Lisa on a number of occasions and they are always extremely helpful. Despite our interactions being years apart they remember our circumstances and make the mortgage application process as easy as it can be.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Elysian Finance make getting a mortgage as straightforward as possible. Joanne and Lisa were always quick to answer any questions and happy to have a chat to explain our options. They are a one-stop-shop for everything mortgage related as Klizia was able to provide us with all the insurance options that suited our needs. Excellent service all round!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Phoebe and Lisa have been incredibly…

Phoebe and Lisa have been incredibly helpful and a great source of knowledge throughout the entire mortgage process. As first time buyers they have taken the time to explain everything and answer any questions that we have and were able to get us the mortgage product that we wanted. We would highly recommend Elysian Finance.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Pure delight

It was a delight working with Catherine and Michelle. They navigated me through the options available and worked at pace to secure me the best deal possible. I'd have no problems in recommending them.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Elysian Finance provide excellent customer service! Michelle and Catherine are knowledgeable, friendly as well as providing quick responses and advice. Couldn’t imagine getting mortgage advice from anyone else.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Knowledgeable and Helpful

Working with Elysian has been an absolute delight during the mortgage process. Catherine's advice and expertise have been a lifesaver throughout and I recommend their services thoroughly.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Sound advice and kind guidance

Very friendly and responsive team. They made you feel at ease to ask questions and that there is ‘no such thing as a silly question’ (even though I’m sure I was asking some!). They got back to me very quickly when I had queries or had made decisions and walked me through the process. I genuinely feel that they got me the best mortgage offer I could. Furthermore, they saved me a huge amount of time - I would have been floundering around as a non specialist in a complicated market.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service, would recommend

Lisa and Phoebe have been so helpful with our mortgage application. They responded to me quickly and were able to help with a tricky mortgage application within the 10 days post offer being accepted. Would definitely recomend!

5 May 2024
Unprompted review
Rated 5 out of 5 stars

very good service and supported us in a stressful period

Elysian Finance have been professional, communicative and informative. As first time buyers Phoebe was very responsive to us via email and telephone, provided useful information and answered all our questions promptly. It has been a very good service and supported us in a stressful period of buying our first home.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Can't ask for more!

It's always a stressful period when it comes to our mortgage renewal but Joanne helps to take that stress away for my wife and I every time! Couldn't ask for a better CRM Manager. Elysian are lucky to have you Joanne and shout out to Lisa as well really appreciate all your assistance over the last few years!

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Joanne from Elysian Finance provided a…

Joanne from Elysian Finance provided a great service in helping us secure a mortgage deal. Her expertise and professionalism made the entire process smooth and stress-free. Joanne exhibited a deep understanding of our needs and financial situation, guiding us towards the most suitable options available.

We highly recommend Joanne and Elysian Finance for anyone seeking expert mortgage assistance.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service for the past 5 years

Excellent service for the past 5 years! I’m amazed how knowledgable and professional Elysian team is. Love Cathy’s support - she goes extra mile to support specific issues and is always efficient and helpful. Michelle is super fast and supportive too, it’s a pleasure to communicate with both. Elysian team always provide THE BEST offers and service, understanding very well the conditions and circumstances of their clients. I cannot see working with another mortgage adviser, I hope and pray this team is at Elysian forever ❤️🙏🏽

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Joanne is wonderful!

Joanne is wonderful!
Thank you so much for all your help, patience, guidance and kindness - cannot believe how unfailingly friendly and wise you have been throughout the process and years. Third mortgage now negotiated with Joanne on 3 different properties - long may it continue!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Joanne is brilliant

Joanne has guided us through two mortgages now. She made sure the process was smooth and that we felt secure and confident with the products she was proposing. Can’t reccomend her enough.

4 April 2024
Unprompted review

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