Elysian Finance Ltd Reviews 

227
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and dedication, making complex processes feel manageable and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the team's ability to secure favorable outcomes. Reviewers are particularly impressed with the quick response times and the clear, consistent communication, ensuring they are well-informed throughout their journey. Many customers have returned for repeat services, underscoring their trust and satisfaction with the company's reliable and efficient assistance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting its professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting the professionalism, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Ellie was exceptional. I have invested in property for 30 years and her input has been one the best experiences in that time. She took a detailed brief. Understood the complications and pro oded clear... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more


Company details

  1. Mortgage broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(227)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Greatest of thanks to Oliver who was absolutely super. There at the end of the phone when I needed to speak to him, quick turnaround and very thorough. Always provided a good level of detailed information that I could understand which helped in deciding what mortgage option was right for me. Thank you so much Oliver!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Helpful service

Joanne and Lisa were both very helpful during the remortgage process, answering all my question to ensure I understood everything. Thanks to both!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

We dealt with Phoebe and Lisa who were both very professional and helpful throughout. Phoebe helped us over a long period of time, checking in with us and making sure we had the best mortgage product possible before finalising everything. Very happy with the service and would definitely recommend.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Joanne

Amazing service from Joanne. I had a long and difficult selling then buying process and Joanne was incredibly supportive and helpful at each stage of getting my new mortgage sorted. She took the time to explain each step really clearly and was always on hand to talk things through. She also secured me a great mortgage offer. I'd highly recommend Joanne and Elysian!

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Michelle were great again!

Cathy and Michelle were great again! They managed to find us a great deal which beat even the best rates on the market and put in a lot of hard work to get it over the line! We're very grateful to them.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Michelle were great

Cathy and Michelle were great. This is the third time we’ve remortgaged through them and they’ve always provided reassuring advice and got us a great deal.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

helpful & prompt

helpful & prompt

Joanne was helpful & prompt in getting both our initial mortgage; and remortgages done over the years. recommend.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Taking the stress out of Mortgaging

Oliver arranged our mortgage for a home move. He took time to understand the requirements at a granular level, constantly calculating scenarios as we looked into multiple ways to finance the purchase. He and Michelle were an absolute pleasure to deal with. Very happy with the service. Highly recommend.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Elysian

Amazing service from Elysian. Cathy and her team are fantastic, they are able to clearly communicate and explain everything and their patience in dealing with long wait times with lenders and all of the requirements - they deserve a medal!

31 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look