Ema and Boo Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and thoughtful products, often highlighting the high quality and presentation of the hampers and gifts. Many people appreciate the excellent service and the ease of ordering, especially when sending gifts from abroad. The delivery service is frequently noted for its promptness and reliability, ensuring items arrive on time. However, some customers also noted occasional issues with delivery, including parcels not being received, tracking links not working for international orders, or deliveries arriving later than initially expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the variety, quality, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with items... See more

Quality

People report positive experiences with quality, consistently praising the high standard of products and... See more

Service

Consumers find service to be positive, with many reviewers expressing appreciation for the good and brilliant... See more

Order

Customers consistently note positive experiences with order, with many expressing their intent to order again... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly so gorgeous! The hamper is beautiful, from the presentation of the box to the quality of every single product, it feels incredibly luxe and thoughtful. If you’re looking for a gift for an... See more

Rated 5 out of 5 stars

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

Rated 5 out of 5 stars

My twin sister is expecting her first baby and when I came across this beautiful hamper, I knew she would love it. I am based abroad so wasn’t easy for me to come across to the U.K. and shop for... See more

Rated 5 out of 5 stars

It was delivered with love and on time, making new parents in awe of beautiful surprise. Thank you for the variety of gifts offered on your site, I was in a fit to chose but I am happy I settled for t... See more


Company details

  1. #12 of 17 best companies in Gift basket shop
  2. #43 of 93 best companies in Baby shop

Written by the company

Ema and Boo is a baby gift shop based in London, UK. We have great range of handpicked quality and unique baby gift hampers, personalised baby gifts and gift sets. We have adorable pre-packed baby gift hampers and a large selection of items that you can use to fill your own gift hamper perfect for welcoming a new baby into the world or celebrating baby shower with the expecting parents.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(218)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and efficient…

Dealing with your company from abroad I found it very straight forward purchasing and the parcel was delivered very promptly. The hamper was great quality and everything I wanted in a gift.

14 August 2025
Rated 5 out of 5 stars

5 stars!!

easy ordering system, personalised message option was a great touch as was sending directly to recipient. Fast delivery. They were over the moon with the gift, wouldn’t hesitate to order again!

15 February 2025
Rated 5 out of 5 stars

Outstanding service

Easy to navigate website, delivery quick and good communication. Item exactly as described, well packaged to prevent any damage. Outstanding service.

27 April 2024
Rated 5 out of 5 stars

Pleased with purchase

Easy to use website and quick delivery. The pink hairbrush set is a very pretty colour. Not always easy to find these in the shops nowadays. Bought for a friend’s new baby. Overall very pleased.

26 March 2024
Rated 1 out of 5 stars

Terrible

Terrible. I lost my money and nobody cares. It was received by someone claiming to be me… clearly did not knock on my door as I live alone. I emailed them and they are asking me to chase Royal Mail? Isn’t this your duty of care to ensure parcel recieved safely. I live alone so parcel is as handed to someone in corridor as I live in block of flats

26 February 2024
Rated 5 out of 5 stars

Fantastic service

Easy from start to finish. Website and products good value and good quality. Easy checkout. Speed of delivery and care taken with package fantastic. Highly recommended

25 February 2024

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