Emerald Solar Reviews 

90
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the smooth and professional installation process, noting efficiency and speed from initial consultation to completion. Many praise the staff for being friendly, patient, and transparent, contributing to excellent customer service, with queries and minor issues often addressed quickly. However, some people mentioned occasional issues with product specifics or installation details, including initial design challenges for battery placement, minor system glitches, or discrepancies in panel estimates. Despite these, consumers generally found that any concerns were professionally resolved.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting professionalism and helpfulness from... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their solar... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and professional installation. After signing up, everything went as it should. Scaffold was erected as agreed. the installation team arrived first thing and got on with the job. They were pol... See more

Rated 5 out of 5 stars

Choosing Emerald Solar was one of the best decisions I’ve made for my home! From the first conversation, their team was genuinely friendly, patient, and transparent about every step of the proces... See more

Rated 5 out of 5 stars

We decided to install Solar energy and we were very impressed with Darren the Sales rep’s presentation. The Scaffolding and team to install arrived and got the job done. However, we had a few issues w... See more

Rated 5 out of 5 stars

Some small issues with dates but that could be due to them being able to install so fast despite the main fuse box being in the center of the property. Also a loose network wire that got fixed, otherw... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We help UK homeowners access affordable, high-quality solar panel installations with flexible finance options. As the solar division of Emerald Green Energy, our installers are fully MCS-accredited, and we are proud members of EPVS, an independent body that verifies all solar designs to ensure they are genuine and fair—so our customers don’t get overcharged or misled. At Emerald Solar, we help you take control of your energy bills while supporting the UK’s net zero goals by 2050.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(90)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is fantastic experience with their…

It is fantastic experience with their staff and especially training person who is wonderful trainer involved physically and mentally every participant equally and excellently driven training 03 days sessions with new entrant.
I got 100 of trainings in my career . It is one of best.
Especially hr team and management team who very well managed and organised.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

Great install

Firstly the installed system is working extremely well, producing way more than I need, so i have heaps to sell to the grid. Which is a hugh bonus.

The process overall id say was okay, it had a rough start with two canceled install dates. Management were very helpful with sorting this and got the project back on track.

The install team worked all day with little breaks, they were polite and accommodating to my needs.

A couple of days later another electrician came to program everything, set up the apps and confirm everything was working.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from initial contact

Excellent service from initial contact, Darren was excellent for the initial consultation. The installation team provided professional and clean and tidy work from first contact. I have no complaints for any aspects of the service to date and my system is works excellent and has advised. Thank you

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Solar & Battery Experience from Start to Finish

We recently had a solar panel and battery system installed by Emerald Solar, and the experience has been excellent from start to finish.

The team was professional, knowledgeable, and easy to deal with throughout the whole process. They took the time to explain how everything works and helped us choose the right setup for our home and energy needs.

The installation was smooth and completed to a high standard, and everything was left clean and tidy afterwards. Since having the system installed, we’ve already noticed a big improvement in our energy efficiency and savings.

The battery storage is a fantastic addition, allowing us to store excess energy and use it when we need it most.

Overall, we’re extremely happy with the service and would highly recommend Emerald Solar to anyone considering solar and battery solutions.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

A fantastic company to have guide us…

A fantastic company to have guide us through planning and installing our new solar system. From Gemma's transparency through the sale process to the installation quality of the fitters, there is very little to complain about and a lot more cheers about. My only gripe was that we were not informed about how long it would take to get our installation doc package and transferring to the new tariff which incurred additional cost in the liminal period between switching (nothing serious and pretty standard) and also that the installers didn't do a great job of cleaning up after themselves. But, after speaking to Emerald Solar they where very eager to take on the feedback and use the information proactively and very quick to organise the clean up of debris after the fact. In my opinion this great customer service and I've felt valued throughout the process.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company. Work done to a very high standard. Everyone, electrician, solar installers even to scaffolding company respectful. Answered all questions.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

New solar power system installation

From first visit by advisor until final completion all staff were professional polite and helpful explaining the process and advising on it's use. They sorted out minor installation issues quickly and the communication support was excellent.

17 March 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you Mr Hurley, your kind words are much appreciated.

Rated 5 out of 5 stars

I’m happy to give Emerald Solar a…

I’m happy to give Emerald Solar a strong 4.5-star review based on my experience so far.

From the initial sales process through to installation and post-installation support, everything has gone smoothly. The team has been responsive and professional throughout, and they’ve addressed all the issues we raised after installation promptly and effectively, which gave us a lot of confidence in their service.

A special thanks to Jamie and Tarik, who were especially helpful and supportive during the process and made the whole experience much easier.

Overall, I would definitely recommend going ahead with the Emerald Solar team if you’re considering installing solar panels.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever. Liars and scammers.

9 January 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

We take your concerns seriously.

It would be ideal to discuss your accusations further.
Please contact me directly on 0800 254 5440 - 07769 617141

We are committed to resolving all outstanding matters and restoring your confidence in our company.

Yours sincerely,
Emerald Solar
Customer Service

Rated 4 out of 5 stars

I am generally happy with Emerald Solar

I am generally happy with the Solar and Battery Installation. All of the people I have dealt with have been very nice, polite and followed up with calls to ensure I am happy with the process. The sales rep wasn't pushy and helped advise me, although sadly he overestimated the amount of panels I could fit on the roof by 4, a reduction of nearly 25% of what I was expecting. I wasn't made aware until the installation was completed but the team were polite, tidy and professional. I cannot comment on the operation as yet as the equipment and app for the Levilise unit was only installed last week and the engineer was very helpful, as was the operator who called to help set up the app on my phone with me. I would recommend Emerald Solar for their customer service and speed of installation.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Very fast

Very fast, efficient service. From enquiry to installation in less than a month. Looks good, great results.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Happy with my install

Happy with my install. All went smooth and good customer service after sales.

2 February 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you so much for your kind words. We truly appreciate them.

Rated 5 out of 5 stars

Emerald personnel have been excellent…

Emerald personnel have been excellent in providing all the help I needed to complete this installation. Their aftersales help with payments and invoicing, along with technical help with setting-up new tariff's for getting the best returns etc has been extremely helpful.
I only give credit where credit is due... they have it and my thanks too.

13 February 2026
Unprompted review
Emerald Solar logo

Reply from Emerald Solar

Thank you for kind words.

Rated 4 out of 5 stars

We had a great experience with Emerald…

We had a great experience with Emerald Solar. From the initial meeting to installation, the turnaround was quick and well organised. Darren was particularly helpful throughout the process, taking the time to provide clear and thorough information so we fully understood how to get the most benefit from our solar system. He also followed up post installation to make sure everything was working well.

10 February 2026
Unprompted review

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