Emerald Solar Reviews 

90
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the smooth and professional installation process, noting efficiency and speed from initial consultation to completion. Many praise the staff for being friendly, patient, and transparent, contributing to excellent customer service, with queries and minor issues often addressed quickly. However, some people mentioned occasional issues with product specifics or installation details, including initial design challenges for battery placement, minor system glitches, or discrepancies in panel estimates. Despite these, consumers generally found that any concerns were professionally resolved.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting professionalism and helpfulness from... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their solar... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and professional installation. After signing up, everything went as it should. Scaffold was erected as agreed. the installation team arrived first thing and got on with the job. They were pol... See more

Rated 5 out of 5 stars

Choosing Emerald Solar was one of the best decisions I’ve made for my home! From the first conversation, their team was genuinely friendly, patient, and transparent about every step of the proces... See more

Rated 5 out of 5 stars

We decided to install Solar energy and we were very impressed with Darren the Sales rep’s presentation. The Scaffolding and team to install arrived and got the job done. However, we had a few issues w... See more

Rated 5 out of 5 stars

Some small issues with dates but that could be due to them being able to install so fast despite the main fuse box being in the center of the property. Also a loose network wire that got fixed, otherw... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We help UK homeowners access affordable, high-quality solar panel installations with flexible finance options. As the solar division of Emerald Green Energy, our installers are fully MCS-accredited, and we are proud members of EPVS, an independent body that verifies all solar designs to ensure they are genuine and fair—so our customers don’t get overcharged or misled. At Emerald Solar, we help you take control of your energy bills while supporting the UK’s net zero goals by 2050.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(90)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My overall experience has been very positive

My overall experience has been very positive, the sales process was great and I felt informed to make the decision right for me. The installation was equally good and the guys that attended were brilliant in their guidance of how the install should be done and listened to our needs and then executed well. I have had some small niggles afterwards but nothing that should deter anyone

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to deal with throughout the process

From the initial visit consultation and proposal through to install everything was great. All my questions answered in detail, installation was booked quick after I decided to have the solar system installed. The team who installed the system did a really tidy job and put everything exactly where I wanted it. No real need for the after sales support so far but the couple of things I did need help with were sorted straight away.

11 September 2025
Unprompted review
Rated 4 out of 5 stars

Overall a good experience

Overall a good experience but initial plan for scaffolding to be erected then it was only on the day of installation that the scaffolding was erected. But installation didn’t disrupt me much but drilling noise was a little difficult at times as I work from home. Overall a good experience sales answered all questions with a lot of backing information and a neat and tidy installation

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Solar installation


Emerald Solar have just installed solar panels, inverter and batteries. Installation very quick and well coordinated (ie scaffolders, delivery of panels etc, electricians all on time with no delays). Was kept informed at every stage. Recommended.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

We’re sun-powered😆

My solar panels were just installed, and I love checking the app to see my home’s energy status. I can see how much power we are using, how much the panels are generating, how much is stored in the battery, and how much comes from the grid. It feels like a dashboard in a hybrid car. Very interesting!

I also want to thank Jamie for visiting our home and giving a kind and professional assessment with a quote that suited us perfectly. The following week, the installation team and the electrician came and finished everything, including the scaffolding, in just two days.

Shoaib has been very friendly and patient, answering all my questions by email and WhatsApp. There was a small issue with the system, but Shoaib contacted the electrician, and solved it quickly with a short phone call.

Emerald Green Energy’s no-upfront, maintenance-included plan is perfect for me. I’m so happy my home is now powered by solar energy, and I’ve already recommended this company to my friends and neighbors.

8 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look