Emerdency Reviews 504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite, and professional staff. The booking process is frequently highlighted as easy and uncomplicated, often allowing for same-day or next-day appointments, even for emergencies. People appreciate the clear explanations of treatment options and costs, with many noting the reasonable rates and transparency. However, some customers also noted issues with the booking process, mentioning that they could only secure appointments for the following day or felt misled about available options. A few other people also felt that the pricing was not always clear, with some experiencing unexpected charges or finding no price information available.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed and efficiency in securing... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Booking process

Consumers find the booking process to be easy and uncomplicated, often securing next-day or even same-day... See more

Price

Reviewers highlight positive aspects of price, with many finding the costs extremely reasonable and clear... See more

User experience

Customers report a highly positive user experience, with many describing it as fantastic and excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to book a appointment for the next day having been in pain over the weekend. The booking process was easy and uncomplicated, upon arrival all the staff were helpful and polite the dentist... See more

Rated 5 out of 5 stars

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explai... See more

Rated 5 out of 5 stars

I couldn’t get an emergency dentist near me (little Hulton) I found this brilliant de fist on Google, fitted me in with an hours notice. I was in agony (rotten tooth) the marvellous dentist extracted... See more

Rated 5 out of 5 stars

Booked online, which was very easy to do, in the early hours of Christmas day morning as I was in extreme pain and on holiday in the area. Arrived at Rainworth Dental Care where Dr Rey and all his sta... See more


Company details

  1. #2 of 3 best companies in Emergency dental service
  2. #4 of 16 best companies in Dentist

Written by the company

Emerdency helps people across the UK secure urgent dental care quickly and with confidence. More than 42,500 appointments have been booked through our platform to date. Search trusted local dentists, read genuine reviews and book in minutes. Enter your postcode to see real time availability for same day and next day appointments, with prices shown clearly before you confirm. Whether you have toothache, a broken tooth, swelling, infection, a lost filling or crown, wisdom tooth pain or need a root canal or an extraction, we connect you to experienced clinicians for prompt care. Emerdency makes it simple to find appointments across the UK, with clear pricing and friendly support from a team that understands dental emergencies. Patients choose us for fast access, transparent information and dependable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(504)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service. Highly recommend

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explained everything thoroughly. When finished, he showed pictures of each stage and was so friendly, helpful and empathetic. I would highly recommend this practice and I’ll definitely be going back

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank God for Emerdency

It was quick and easy to make an appointment. I was given a choice of locations and times. The cost was clear from the start. The dentist was brilliant, gave me all the information I needed to make the right decision. The whole process was quick and easy and I am so glad Emerdency exists for emergency care.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a dental emergency after a…

I had a dental emergency after a filling completely fell out, and I was able to book a same day appointment with Dr Fahad G. I’m so impressed with the experience! Not only did he see me right away, but he rebuilt my tooth so perfectly that I can’t even recognise it, it looks brand new. I’m really blown away by the quality of his work, and I’ve already decided to switch to him as my regular dentist from now on. Highly recommend🙌🏼

26 November 2025
Unprompted review
Rated 4 out of 5 stars

Emergency appointment

Tooth extraction

Nice dentist he listened to me and also provided treatment right away. Which relieved the pain I was in.
Will be going back to see him for more required work.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Emergency extraction

I had an emergency extraction and I have to say it was a very quick professional experience. Dr Hussain put my mind at rest when I got there and I had a relatively pain free experience.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Booked me in dodgy dentist

Booked me in with a dentist ,( yes I chose the practice , but I CANNOT CHOOSE THE DENTIST TREATING)that robbed me and charged me extra for no good reason. They did advise me they could get me in another day with someone else. Which was not convenient. Would not refund the initial cost. Extremely poor customer service.

2 December 2025
Unprompted review
Emerdency logo

Reply from Emerdency

Thank you for taking the time to leave a review. I am sorry to read that you were unhappy with your experience.

Our records show that the appointment was booked by you through our online booking system, where the full details of the dental practice are displayed before the booking is confirmed. We are easy to contact before making an appointment if any clarification is needed, and our team is always happy to help.

Because our appointments are for urgent dental problems, the dentist providing care can vary from day to day. For this reason the names of individual dentists are not displayed during the booking process and it is not possible to select a specific dentist online. If a patient wishes to see a particular dentist, there are several ways to contact us so that we can check this with the practice before any booking is made.

Once an appointment is confirmed, that time is reserved exclusively for you and cannot usually be offered to another patient at short notice. If a patient decides, whether on arrival or by contacting us at short notice before the appointment time, that they do not wish to see the treating dentist, the practice has still set aside surgery time and staff for that appointment.

Our emergency appointments are designed to provide assessment, relief of pain and short term stabilisation of oral health. Some more complex or definitive procedures require longer clinical time in order to be carried out safely and to a high standard. These are usually arranged as separate follow on appointments rather than being completed within an emergency time slot.

For transparency, our fee list explains which emergency treatments are covered by our fixed bands and at what level. Emerdency guarantees to refund the difference if any partner practice charges more than the amount stated for those listed procedures. Fees for any additional or non emergency treatments that fall outside these agreed bands are set directly by the dental practice and discussed between the patient and the practice.

We would never knowingly work with any practice that behaves dishonestly and we take concerns of this nature very seriously. If you would like us to review your case in more detail, please contact us directly with your booking reference so that we can look into this further for you.

Our fee information can be viewed here: https://www.emerdency.co.uk/fees

Rated 5 out of 5 stars

Came in as an emergency

Came in as an emergency. Seen the same day and offending tooth removed. Great team at the Coalville practice and efficient treatment. Very pleased

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round. Booked emergency appointment. Dentist was lovely talked me through everything amd discussed multiple options. Very clean pratice and pleasant staff 💪😁

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a cracked broken tooth that was…

I had a cracked broken tooth that was giving me plenty of pain. Typical of me I left it and left it until it got too much. (always busy)
I took the decision to see a dentist near where I work as it was all round easier for me.
I did a google search and found this one just 5 mins from my work. I made an appointment online for that very same afternoon, which surprised me, I thought there would be a couple of days wait.
Once I made the booking a receptionist called and asked if I could go a little earlier which I could and did.
Got there and all the staff were very pleasant and friendly. I had to wait about 5-6 mins and I was in the chair. Quick x-ray, assessment and an extraction, pain gone. What a relief.
All processes were explained as was the cost. Great place, great treatment I’ll definitely be back for my new patients check up with a discount, I’m going to get my wife to come too as she is in a similar position as I was.
All round great service, would definitely recommend.

23 October 2025
Unprompted review

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