Emerdency Reviews 504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite, and professional staff. The booking process is frequently highlighted as easy and uncomplicated, often allowing for same-day or next-day appointments, even for emergencies. People appreciate the clear explanations of treatment options and costs, with many noting the reasonable rates and transparency. However, some customers also noted issues with the booking process, mentioning that they could only secure appointments for the following day or felt misled about available options. A few other people also felt that the pricing was not always clear, with some experiencing unexpected charges or finding no price information available.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed and efficiency in securing... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Booking process

Consumers find the booking process to be easy and uncomplicated, often securing next-day or even same-day... See more

Price

Reviewers highlight positive aspects of price, with many finding the costs extremely reasonable and clear... See more

User experience

Customers report a highly positive user experience, with many describing it as fantastic and excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to book a appointment for the next day having been in pain over the weekend. The booking process was easy and uncomplicated, upon arrival all the staff were helpful and polite the dentist... See more

Rated 5 out of 5 stars

This practice was exceptional from the start. Quick appointment. I arrived an hour early and was seen straight away. Dr. Hasnet Rasu explained what treatment was needed, showed me the X-ray and explai... See more

Rated 5 out of 5 stars

I couldn’t get an emergency dentist near me (little Hulton) I found this brilliant de fist on Google, fitted me in with an hours notice. I was in agony (rotten tooth) the marvellous dentist extracted... See more

Rated 5 out of 5 stars

Booked online, which was very easy to do, in the early hours of Christmas day morning as I was in extreme pain and on holiday in the area. Arrived at Rainworth Dental Care where Dr Rey and all his sta... See more


Company details

  1. #2 of 3 best companies in Emergency dental service
  2. #4 of 16 best companies in Dentist

Written by the company

Emerdency helps people across the UK secure urgent dental care quickly and with confidence. More than 42,500 appointments have been booked through our platform to date. Search trusted local dentists, read genuine reviews and book in minutes. Enter your postcode to see real time availability for same day and next day appointments, with prices shown clearly before you confirm. Whether you have toothache, a broken tooth, swelling, infection, a lost filling or crown, wisdom tooth pain or need a root canal or an extraction, we connect you to experienced clinicians for prompt care. Emerdency makes it simple to find appointments across the UK, with clear pricing and friendly support from a team that understands dental emergencies. Patients choose us for fast access, transparent information and dependable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(504)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

Using Emerdency was a wonderful experience. The website was simple to manoeuvre and could easily be used by anyone. The booking process was quick and easy, making it simple to get an appointment when needed. I also appreciated that they offer Klarna as a payment option. There were no hidden fees and the prices of treatment were available on the website, which is also helpful. At Ghaffar Dental Practice in Blackburn, I was provided excellent care. I highly recommend Emerdency for hassle-free dental appointments!

5 August 2025
Rated 5 out of 5 stars

Easy to get help

Emerdency made getting an appointment easy and straight forward at a time when I needed help…1st class service all round…

18 August 2025
Rated 5 out of 5 stars

Easy to book.

Easy to book.
Excellent service provided.
Would highly recommend for emergency dental treatment.
Was always nervous about dental treatment but doing through this company really put me at ease.
The dentist himself is absolutely superb.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

It was my third appointment at Derby…

It was my third appointment at Derby Dental Care but it the first to actually have treatment. I am frightened to death of dentists but right from the start I was put at ease by Leah and it turned out to be the best I have ever received. Got two more appointments and am actually looking forward to them. 100% brilliant

9 September 2025
Rated 4 out of 5 stars

Found Dr Ali via Emerdency when I had…

Found Dr Ali via Emerdency when I had severe toothache. Dr Ali was very professional & knowledgeable, he put my mind at rest and carried out a complicated tooth extraction. I wish he was my actual dentist.
It worked out expensive due to being an emergency appointment & not being straightforward.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS SERVICE!

I booked an emergency dental appointment through these charlatons. I then found another dentist who could see me on the same day rather than the following day, which is the only appointment I could book through emerdency.
I cancelled the appointment and asked for a refund, only to be told today that it was non refundable.
Absolutely DISGUSTING SERVICE and tantamount to THEFT!

6 September 2025
Unprompted review
Emerdency logo

Reply from Emerdency

Thank you for taking the time to leave your feedback. I am sorry to hear that you were unhappy with your experience.

You booked your appointment online at 06:36 in the morning, outside of normal practice opening hours. One of the key benefits of our service is that it allows patients to secure an emergency appointment without waiting for practices to open or making multiple calls. You also managed to book on a day when availability was very limited, which is one of the main reasons patients use our platform.

As part of the booking process, patients are required to agree to the terms and conditions before payment can be made. These terms clearly state that the online fee is non refundable. This is because once an appointment is booked, it is immediately removed from the system, preventing others in urgent need from reserving that same slot. Allowing bookings to be held while alternative options are explored would only make it harder for patients to access emergency dental care, which is already limited.

It is always disheartening to see negative feedback, but in this case the service itself was provided as intended and in line with the terms agreed at the time of booking. The positive side is that anyone reading this review will better understand our policy and hopefully avoid the same misunderstanding.

We work tirelessly to ensure we provide an excellent service, which is reflected in the many positive reviews we have received.

Rated 5 out of 5 stars

Efficient and effective service

I was so pleased to be able to make an emergency appointment so quickly and easily via the web page. When I arrived at the dentist I was dealt with efficiently and effectively and given further advice for future care. Very good service

23 August 2025
Unprompted review
Rated 5 out of 5 stars

My appointment was a last minute…

My appointment was a last minute private appointment. The Dentist was very professional and explained everything to me and treated me the respect. The Receptionist was also very helpful and very knowledgeable. Thank you both

15 August 2025
Unprompted review
Rated 5 out of 5 stars

I have used the emergency Dentist twice…

I have used the emergency Dentist twice now and have always been seen on the same day. And received excellent treatment and advice on what to expect in the future. First class service I would definitely recommend.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Life long phobia overcome!

Having had a life long phobia of dentists, but suffering awfully with a tooth that simply had to be extracted, I had to go down the emergency route. I spoke on the phone with a gentleman at 8pm at night and he reassured me not only would they get me the help and support I needed, they'd get me an appointment ASAP.

I was overwhelmed with how many appointments there were available, it was almost too much to choose from - from afternoon to late evening appointments. Very nice to see such a service offering such a breadth of choice that suited me best.

Booked a consultation and an extraction with them, they helped me every step of the way. Thanks to Emerdency, not only am I now free of pain, I've conquered a phobia 37 years in the making.

14 August 2025
Unprompted review

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