The price is great compared to other breakdown services. Being a Blue Light Card holder, I thought I would save a pittle bit more by entering the discount code. I was rather confused when it became... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use Competative price Just started so dont have any experience of requesting help yet (Hopefully wont!!)
Company replied
Great company I use for breakdown cover. Prices are more than reasonable. Great customer service, reminded me about renewal. Then messaged again day before it ran out to say I would be without cov... See more
Very competitive pricing. Hopefully, I’ll never need to use Emergency Assist, but if I do, then I just hope that it all works out, I’ve no reason to suspect it won’t, but I’m just cautious.
Company replied
Company details
- #32 of 37 best companies in Transportation service
- #6 of 7 best companies in Towing service
Information provided by various external sources
Get breakdown cover from Emergency Assist and see how much you could save. Peace of mind, and stress free motoring, from £19.00 a year. Get a quote now.
Contact info
Exchange Square, PE13 1RA, Wisbech, United Kingdom
- 01945 586200
- enquiries@emergencyassistltd.co.uk
- emergencyassistltd.co.uk
4.1
Great
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ignoring us until the feedback
Be careful because my husband tried to cancel his breakdown policy on 28/06/2026 but they didn't even answer and took our money 10 days before the expiration date. This is highly unfair.
After posting this feedback, they gave me back our money. Thank you.
27 June 2026
Unprompted review
Reply from Emergency Assist
Thank you for bringing this to our attention. We're concerned by your feedback and would like to hear more. Please contact our team at customer.care@emergencyassistltd.co.uk and we'll ensure this is looked into. The Emergency Assist Team
Good prices and cover
Easy to get a quote and easy to purchase, great that accident/vandalism cover can be chosen, very good price too, hopefully they'll be good if i need to call them out for any reason
4 July 2026
Reply from Emergency Assist
Thank you for leaving a review. We're really pleased your experience was a positive one and we appreciate your support. We look forward to being there for you in the future. The Emergency Assist Team
Broke down in Liverpool with four…
Broke down in Liverpool with four passengers, three disabled. Emergency Assist refused to attend, claiming it was a “previous fault” even though the car had driven two hours at 70mph and was trying to turn over with no fuel reaching the engine. We were left stranded and out of pocket. Had to join the AA to get help. Avoid.
4 July 2026
Unprompted review
Reply from Emergency Assist
Thank you for bringing this to our attention. We're sorry your experience wasn't as expected and we'd like to know more. Please reach out to us at customer.care@emergencyassistltd.co.uk. The Emergency Assist Team
Was good to start when I took the…
Was good to start when I took the policy out, the problem came when I wanted to change my car to my wife’s , they wouldn’t let me and I had to pay full price for my wife’s car! Soon I will try to insure my new car
26 June 2026
Reply from Emergency Assist
Thank you for taking the time to leave a review. We're glad to hear there were some positive aspects to your experience and we appreciate your honest feedback. If you'd like to share any further thoughts, please do get in touch at customer.care@emergencyassistltd.co.uk. The Emergency Assist Team
I didn’t know that two year cover was…
I didn’t know that two year cover was available, I was pleasantly surprised to learn that I could cover my camper van for two years for as little as £88 for breakdown and recovery, I’m hoping to never need to use it but it’s reassuring to know it’s there if I need it.
2 July 2026
Reply from Emergency Assist
We're glad to hear your experience with us was a positive one. Thank you for taking the time to let us know - it really does mean a lot to our team. The Emergency Assist Team
Good experience,quick and easy over the…
Good experience,quick and easy over the phone to renew my breakdown cover. Tyran supported me quickly, with discount, friendly and polite person and sent all the relevant documentation over really quickly. Thanks
3 July 2026
Unprompted review
Reply from Emergency Assist
Thank you for your kind review. We're pleased to hear things went smoothly and we appreciate you taking the time to share your experience with us. The Emergency Assist Team
Good customer service
Had a query on the tastecard offer and it was sorted out no problem and the policy good value for a campervan
24 June 2026
Reply from Emergency Assist
Thank you for your review. We're pleased to hear you had a good experience and we really appreciate you letting us know. We'll always do our best to be there when you need us. The Emergency Assist Team
Reply from Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
So easy to obtain cover
25 June 2026
Reply from Emergency Assist
Thank you for your review and for your kind words. We're pleased to hear things went well and we look forward to being there for you whenever you need us. The Emergency Assist Team
Took an unauthorised payment on an…
Took an unauthorised payment on an account that I cancelled last year
3 July 2026
Unprompted review
Reply from Emergency Assist
Thank you for letting us know. We're concerned to read your review and would like to hear more about your experience. Please reach out to us at customer.care@emergencyassistltd.co.uk at your convenience. The Emergency Assist Team
Tyran Stewart saved me over £30 pounds…
Tyran Stewart saved me over £30 pounds in seconds very helpful guy if your already with the company and your renewal seems high give them a ring , and if your a driver looking for cover give them a ring
3 July 2026
Unprompted review
Reply from Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Easy to renew!
Easy to renew!
I had one experience, when ny Tesla broke down. They decided they would take it to a local garage! No point yo that at all, as local garage cannot handle a Tesla!
Fortunately, the manager saw the issue and authorised a transport to nearestTesla.
1 July 2026
Reply from Emergency Assist
Thank you for your kind review. We're pleased to hear things went smoothly and we appreciate you taking the time to share your experience with us. The Emergency Assist Team
The process was so quick and easy
The process was so quick and easy. Very pleased with the price with discount codes ready to access.
22 June 2026
Reply from Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
Reply from Emergency Assist
It's great to hear such positive feedback. Thank you for taking the time to share your experience with us - we really do appreciate it. The Emergency Assist Team
Called to cancel membership as price…
Called to cancel membership as price had gone up a lot. Spoke to Tyran. He was amazing, gave me a good discount so have stayed with them.
2 July 2026
Unprompted review
Reply from Emergency Assist
Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The Emergency Assist Team
Nationwide cover only takes you to a nearest garage
Broken down 23 miles from home on a Saturday with an 8 year old passenger (clutch failure). Rung up, and was politely informed that I am too far away to be towed home. All they could do is tow me to the nearest garage (which are all closed). This is not nationwide recovery as they call it. What am I supposed to do? Drop the car off at a random garage without opportunity to get quotes? Take taxi home, then taxi back to the garage to hand over the car and keys and again to collect the car? Never had this problem with other breakdown cover providers.
21 March 2026
Unprompted review
Reply from Emergency Assist
Thank you for your review. We take feedback like this very seriously and want to make sure the right people hear about your experience. Please contact us at customer.care@emergencyassistltd.co.uk so we can look into this further. The Emergency Assist Team
Reply from Emergency Assist
Thank you for your review and for your kind words. We're pleased to hear things went well and we look forward to being there for you whenever you need us. The Emergency Assist Team
Good price good communication
23 June 2026
Reply from Emergency Assist
Thank you for your review. We're pleased to hear your experience was a good one and we really appreciate you taking the time to let us know. We're always looking to improve, so please feel free to get in touch with any further feedback. The Emergency Assist Team
The most convenient and competitive option
The continuation quote was more competitive than the alternatives on a comparative website.
16 June 2026
Reply from Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Charged for a second call out!
I used Emergency Assist Ltd after my car wouldn't start. The technician came out, jump-started the car, and assured me everything was fine. He told me to keep the engine at around 2,000 RPM for 20 minutes, exactly as my mechanic had advised, and said the battery did not need replacing, even when I specifically asked and was happy to pay for a new one if necessary.
Unfortunately, the very next morning the battery was completely dead again. When I called Emergency Assist Ltd back, I was told I'd have to pay £125+ for another call-out, despite having been told the previous day that the car would be fine and that I didn't need to take it to a garage.
This has left me questioning what I'm actually paying for. If the battery or charging system wasn't properly checked, or if the issue wasn't correctly diagnosed, I would have expected to be advised of that rather than being reassured everything was fine and then charged again when the problem immediately returned. Overall, a very disappointing experience.
1 July 2026
Unprompted review
Reply from Emergency Assist
Thank you for your review. We take feedback like this very seriously and want to make sure the right people hear about your experience. Please contact us at customer.care@emergencyassistltd.co.uk so we can look into this further. The Emergency Assist Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.