The price is great compared to other breakdown services. Being a Blue Light Card holder, I thought I would save a pittle bit more by entering the discount code. I was rather confused when it became... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use Competative price Just started so dont have any experience of requesting help yet (Hopefully wont!!)
Company replied
Great company I use for breakdown cover. Prices are more than reasonable. Great customer service, reminded me about renewal. Then messaged again day before it ran out to say I would be without cov... See more
Very competitive pricing. Hopefully, I’ll never need to use Emergency Assist, but if I do, then I just hope that it all works out, I’ve no reason to suspect it won’t, but I’m just cautious.
Company replied
Company details
- #32 of 37 best companies in Transportation service
- #6 of 7 best companies in Towing service
Information provided by various external sources
Get breakdown cover from Emergency Assist and see how much you could save. Peace of mind, and stress free motoring, from £19.00 a year. Get a quote now.
Contact info
Exchange Square, PE13 1RA, Wisbech, United Kingdom
- 01945 586200
- enquiries@emergencyassistltd.co.uk
- emergencyassistltd.co.uk
4.1
Great
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emergency Assist
Thank you for your review. We're really pleased things went well for you and we appreciate you sharing your experience. We hope to continue providing the same level of service. The Emergency Assist Team
I’m still on the phone after an hour-…
I’m still on the phone after an hour- no one answers m, what a terrible service !!
Also spent 39 mins earlier as well… no answer!
The response is to send an email- I’ve sent 3 and still NO RESPONSE!!
Bloody awful 😣
2days later 23/6/26 emails sent again…STILL NO RESPONSE!!
Do not use this company- they are a disgrace
20 June 2026
Reply from Emergency Assist
Thank you for bringing this to our attention. We're concerned by your feedback and would like to hear more. Please contact our team at customer.care@emergencyassistltd.co.uk and we'll ensure this is looked into. The Emergency Assist Team
Great site easy to sort cover good price
14 June 2026
Reply from Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Reply from Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
They didn't want to help
Hit a deer in November 2025 and needed the car towed 10 minutes away to the closest garage.
Did they want to help ?
Nope, as apparently it's not a breakdown.
Well, after 3 years of being with them it looks like I will not renew the membership.
10 November 2025
Reply from Emergency Assist
We appreciate you sharing your experience with us. We're glad some parts went well and we welcome any further thoughts you'd like to share. Please do get in touch at customer.care@emergencyassistltd.co.uk. The Emergency Assist Team
Shame my renewal was very expensive and…
Shame my renewal was very expensive and I had to cancel my original policy.
20 June 2026
Reply from Emergency Assist
Thank you for your honest review. We appreciate all feedback and we're glad there were positive elements to your experience. If there's anything further you'd like to share, please don't hesitate to contact us at customer.care@emergencyassistltd.co.uk. The Emergency Assist Team
Rescued me when my car broke down
Rescued me when my car broke down. Prompt service and good after care. Recommended.
21 June 2026
Reply from Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
Straight forward website to navigate
Straight forward website to navigate, prices very competitive, took the add-on accident cover for potholes etc which I didn't realise was a thing.
18 June 2026
Reply from Emergency Assist
We're really glad to hear your experience went well. Thank you for sharing your feedback - it's greatly appreciated by our whole team. The Emergency Assist Team
Good prices and highly rated reviews.
Good prices and highly rated reviews.
Just joined so haven't experienced the service
10 June 2026
Reply from Emergency Assist
Thank you for your review. We appreciate you taking the time to share your honest feedback and we're glad some parts of your experience were positive. We'd always welcome the opportunity to hear more from you. The Emergency Assist Team
I wanted to purchase the single person…
I wanted to purchase the single person policy but couldn't because my car is too old. Surely they should be an option. If I get a newer car then I can change to the single person option for an extra £5
11 June 2026
Reply from Emergency Assist
Thank you for your honest review. We appreciate you taking the time to share your experience and we're glad some aspects were positive. Please don't hesitate to contact us if you'd like to tell us more. The Emergency Assist Team
Reply from Emergency Assist
Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we appreciate your support. The Emergency Assist Team
Very poor service
Extremely disappointed, this morning I left the car for a short period of time to do some shopping, came back to my car with a flat battery, when I called I said to the customer service assistant that the hazard lights were flashing and was refused recovery as I was told it was my fault I don't actually know for sure if that had caused the flat battery, it's likely a sign that the battery is not holding a charge but they insisted they had to take that as the reason why and was my fault, the only way they would come out was if I paid an additional fee which would cost £150 or more! I've been with this company for several years and have never made a claim with them before, it's absolutely disgraceful, never had a problem like this with any other breakdown company, they did everything they could not to help - all I can say is steer clear of Emergency Assist, I certainly won't be renewing with them ever again.
19 June 2026
Unprompted review
Reply from Emergency Assist
Thank you for your feedback. We're concerned to read your review and want to make sure the right people are made aware. Please contact us at customer.care@emergencyassistltd.co.uk and we'll look into this further. The Emergency Assist Team
Broke down due to serious engine fault…
Broke down due to serious engine fault ,I and my 93 year old wheelchair bound Mother with severe dementia and minimal mobility was left stranded when refused to assist recovery because ten days previous I had to ask for assistant due to faulty battery although fixed at roadside ...But this battery fault was deemed connected to my serious engine fault.Which clearly was not the case. Very difficult as well explaining to there customer service assistant. If I could give nil stars I would ,absolutely disgraceful....
No return call from there manager or complaints department,as I had requested....
From a very much disillusioned customer ,whom certainly will not be renewing his policy ..
From
Mr Paul Grout
16 June 2026
Unprompted review
Reply from Emergency Assist
Thank you for sharing your experience. We're sorry to hear things didn't go as they should and we'd like to find out more. Please get in touch at customer.care@emergencyassistltd.co.uk and we'll make sure this is looked into. The Emergency Assist Team
Reply from Emergency Assist
Thank you for your great review. We really appreciate your feedback and are pleased to hear you had a positive experience with Emergency Assist.
Everything perfect
17 April 2026
Reply from Emergency Assist
Thank you for your great review. We really appreciate your feedback and are pleased to hear you had a positive experience with Emergency Assist.
Easy to renew.
16 June 2026
Reply from Emergency Assist
Thank you for your great review. We really appreciate your feedback and are pleased to hear you had a positive experience with Emergency Assist.
Booked with ease.....very easy
Booked with ease.....very easy, very easy and competative too.
keep up the good work!
16 June 2026
Reply from Emergency Assist
Thank you for your great review. We really appreciate your feedback and are pleased to hear you had a positive experience with Emergency Assist.
Reply from Emergency Assist
Thank you for your great review. We really appreciate your feedback and are pleased to hear you had a positive experience with Emergency Assist.
Very helpful staff
The person I spoke to was very knowledgable and was able to explain everything about the cover very clearly. The price quoted was very good for the level of cover when compared to other well known companies.
30 May 2026
Reply from Emergency Assist
Thank you for your great review. We really appreciate your feedback and are pleased to hear you had a positive experience with Emergency Assist.
Great service and fantastic price
Great service and fantastic price . Good to know all my break down service is taken care of
5 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.