Had been looking for a KIA EV3 and saw the well priced example listed at EMG C/bridge. I enquired via CarGuru and they came back very quickly which was great. The salesman Youssif Rahman was great,... See more
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Review summary
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Comms were great, the team worked together really well and we were very well looked after. Kudos to Robert, Aaron and sales manager Michael. Best car-buying experience I've had in a long motoring car... See more
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Great experience from start to finish. We travelled from outside Cambridge with our kids, and everything was well prepared for our visit, which made the day much easier for us as a family. Thank you... See more
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Purchased Kia Sportage six months ago from Kia South Cambridgeshire and today had my second five star experience when a software update was carried out Such polite and professional staff very welc... See more
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Company details
Written by the company
The home of @Kia, @Mazda, @Nissan & @Mitsubishi. Franchised Service Centre for teh above and #Citroen, #Hyundai, #Fiat & #Ford
Contact info
Fornham Road, IP32 6AL, Bury St Edmunds, United Kingdom
- 01284775900
- customerservice@emgmotorgroup.com
- emgmotorgroup.com
4.5
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Was looking for a kia sportage andEmg…
Was looking for a kia sportage andEmg Kings Lynn had what I wanted, Dealt with Olly on the sale who was very helpful and knowledgeable and i ended up buying the car big shout out to the valet and service team as car was well prepared for me, also many thanks to Jamie seinor sales manager and big shout out to Olly
1 July 2026
Unprompted review
EMG, Youssif Rahman and my KIA EV3
Had been looking for a KIA EV3 and saw the well priced example listed at EMG C/bridge. I enquired via CarGuru and they came back very quickly which was great.
The salesman Youssif Rahman was great, answering all my novice EV car questions very quickly and comprehensively.
This positive experience experience continued when I actually bought the car with the whole transaction being pretty stress free. Much appreciated.
27 June 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that Youssif was able to answer all of your questions and make your first EV purchase such a positive and stress-free experience. Buying a new car should be exciting, and we're so pleased that from your initial enquiry through CarGurus to collecting your Kia EV3, everything went smoothly.
We'll be sure to pass your kind words on to Youssif, who will be thrilled to hear your feedback. Thank you for choosing Grainger Motor Group, and we wish you many happy miles in your new Kia EV3. We look forward to welcoming you back in the future!
EMG were very helpful and professional
EMG were very helpful and professional, even though the car was a Toyota trade-in to them and not a Nissan. EMG made the whole process simple to understand, straightforward and easy.
8 June 2026
Unprompted review
Reply from Emg Motor Group
Thank you for your wonderful 5-star review!
We're delighted to hear that you found the team helpful and professional, and that we made the process simple, straightforward and easy. It's great to know we could help, regardless of the vehicle's brand.
Thank you for choosing EMG. We hope you enjoy your new Toyota and look forward to welcoming you back in the future!
EMG Mazda Boston
My experience at EMG Mazda Boston was cracking because Lee was amazing and went above and beyond for me. He was kind, funny, friendly and gave me time to think. I didn't feel pressured or stresses at all.
13 June 2026
Unprompted review
Reply from Emg Motor Group
Thank you for your fantastic 5-star review!
We're delighted to hear you had such a great experience at EMG Mazda Boston. It's wonderful to know that Lee went above and beyond to make you feel comfortable, giving you the time and support you needed without any pressure.
We'll be sure to pass your kind words on to Lee. Thank you for choosing EMG Mazda Boston, and we hope to welcome you back again in the future!
I'd suggest EMG Huntingdon to a friend…
I'd suggest EMG Huntingdon to a friend because I had the smoothest transaction from first contact. Tony was exceptionally helpful patient and understanding.
16 June 2026
Unprompted review
Reply from Emg Motor Group
Thank you for your fantastic 5-star review!
We're delighted to hear you had such a smooth experience from your first contact with EMG Huntingdon. It's wonderful to know that Tony was exceptionally helpful, patient and understanding throughout your journey.
We'll be sure to pass your kind words on to Tony. Thank you for choosing EMG Huntingdon, and we look forward to welcoming you back in the future!
Great service and MOT
Great service and MOT. Even gave my car a clean and installed new mats. They are sending a postal copy of a dashcam leaflet.
15 June 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you received great service during your MOT visit and that the team went the extra mile by cleaning your car and fitting new mats. It’s also great to know that arrangements have been made to send you a copy of the dashcam leaflet.
We really appreciate your kind comments and look forward to welcoming you again in the future.
AVOID THIS DEALERSHIP AT ALL COST!!
AVOID THIS DEALERSHIP AT ALL COST!!! EMG MOTOR GROUP IPSWICH!!!
I went to view a car at on 25/04/26 and paid a deposit to reserve it. I was told the car would be ready for collection the following weekend. However, the branch manager informed the sales executive, that they do not take payments on weekends and required the full balance to be paid by 30/04/26.
I explained that I was uncomfortable paying the full balance before seeing the completed car, especially as it still needed a service and MOT.
With some reassurance that everything will be sorted, went ahead and paid the deposit.
On 25/04/26 and again on 26/04/26, I emailed the sales executive with several concerns I wanted their mechanics to check before the car was released. During the following week, I received absolutely no update or acknowledgement regarding those emails.
On 29/04/26, only three days before the agreed collection date, my partner called to ask what was happening. His response was that the email had been sitting in the “junk folder” and that the car was currently in the workshop and the issues would be checked.
The next day, my partner called again because the MOT still had not been completed according to the online records. She spoke to the sales executive who assured her the car would go into the garage on 30/04/26 and would still be ready for collection on Saturday 02/05/26.
I then called on Friday to double-check everything with the sales executive, only to be told: “The car won’t be ready for Saturday, you can pick it up next week.”
They give false promises and they have very poor communication.
At that point, we decided not to proceed with the purchase and requested a refund of both the deposit and reservation fee. I also submitted a formal complaint email, which was completely ignored.
Since then, I have spent my time constantly calling and emailing back and forth trying to get my refund, and I still have not received it.
This dealership has shown poor communication, false promises, no accountability, and complete disrespect towards customers.
PLEASE DO NOT GIVE THIS DEALERSHIP YOUR MONEY. Based on experience, they are dishonest, unprofessional, and only interested in taking your money while providing appalling customer service.
25 April 2026
Unprompted review
Reply from Emg Motor Group
Dear Narinder,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and we appreciate you taking the time to share your concerns.
We acknowledge that there were delays and communication issues during the preparation process for the vehicle, and we understand the frustration this caused. We strive to provide clear and timely updates to all our customers and regret that we fell short in this instance.
We can confirm that your refund has been processed by the team at MG Ipswich. We trust this resolves the outstanding financial matter.
Your comments have been shared with our management team and will be reviewed internally to help us improve our communication and customer service processes.
If there is anything further you would like to discuss, please contact me directly and I will be happy to assist.
Thanks,
James
Great service from EMG Kings…
Just bought a Polestar 2 from EMG Kings Lynn. It was refreshing to deal with a highly professional company that offered all the support and assistance required without the pressure normally expected when buying a used car. Thanks to Lee who provided our test drive and assisted Olly who looked after us throughout and even interrupted his holiday to pick us up from the station and make sure the handover went smoothly. Great service. Highly recommended. Thank you.
9 June 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that your experience purchasing your Polestar 2 from EMG King’s Lynn was such a positive one. Providing a professional, supportive, and pressure-free experience is exactly what we strive for, so it’s fantastic to know that this was reflected throughout your journey with us.
It’s especially great to hear your kind comments about Lee and Olly. We’ll be sure to pass your feedback on to them both. It’s wonderful to know that the test drive, handover, and even the station pick-up helped make the experience as smooth and enjoyable as possible.
Thank you for your recommendation and for choosing EMG. We wish you many happy miles in your Polestar 2.
Nissan Qashqai from EMG Duxford
I purchased a used Nissan Qashqai from EMG at Duxford. This was the first time I had dealt with EMG. The staff were very friendly and helpful answering all of the many questions that I had. The range of optional added value products available were fully explained whilst no pressure selling was applied. Overall my purchasing experience at EMG Duxford was a very relaxed and pleasant experience,
27 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that your first experience with EMG Duxford was such a pleasant one. It’s great to know that the team were friendly, helpful, and able to answer all of your questions, while ensuring you felt informed about the optional products available without any pressure.
Providing a relaxed and transparent buying experience is something we pride ourselves on, so we’re pleased this was reflected throughout your purchase of your Nissan Qashqai.
Thank you for choosing EMG, and we hope you enjoy many happy miles in your new car.
It's somewhere to buy a car
I like my sale person. Disappointed with the trade in price I got. Would like to know more about the app, which wasn't encouraged. I Wanted between 16000 and 17000 but only got 13260, for a mercedes that was only 6 years old, full service history but the sunroof didn't operate.
I have since found out info on the app, currently trying to connect it.
29 May 2026
Unprompted review
Great staff, great cars.
All the staff were very polite, friendly and helpful. They gave you the necessary time to arrive at your decision and at no time pressurised you. I was served by Ian who made me feel very welcome and answered any questions that I had regardless of the length of the explanation.
The cars were of high quality and I would have no hesitation in recommending to any potential buyer.
26 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you found all of our staff polite, friendly, and helpful, and that you felt comfortable taking the time you needed to make your decision without any pressure. It’s especially pleasing to know that Ian made you feel welcome and took the time to answer all of your questions thoroughly.
We also appreciate your comments about the quality of our vehicles and your willingness to recommend us to others. Feedback like this means a great deal to the team.
We had great service to buy our car…
We had great service to buy our car Daren was verry helpful and alot more for us what he don't have to.like pick up from bus station and sort some other things.
15 April 2026
Unprompted review
Reply from Emg Motor Group
Thank you for your wonderful review! We’re delighted to hear you received great service when purchasing your car.
It’s fantastic to know that Daren went above and beyond to help, including arranging collection from the bus station and assisting with everything throughout the process. Providing that extra level of care is exactly what we strive for.
We truly appreciate your kind feedback and hope you enjoy your new car. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!
My son bought a car from EMG in…
My son bought a car from EMG in Huntingdon and Kirsty was our contact. She was efficient and helpful and no hard sell from her or David. Professional and great people to do business with.
22 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for your fantastic review! We’re delighted to hear that your son had such a positive experience purchasing his car from EMG Huntingdon.
It’s great to know that Kirsty and David provided an efficient, helpful, and professional service without any pressure. Creating a friendly and relaxed experience is exactly what we aim for.
We truly appreciate your kind words and your recommendation, and we hope your son enjoys his new car!
Covered up accident damage
Bought a vehicle from them, had it inspected by a local garage to find been in a major accident and passenger rear chassis was bent. Forced them to return it then they have it on sale before even giving me a refund to the next poor victim reg hv23 wze bmw i4. Buy it at your own risk!
17 May 2026
Unprompted review
I was seen by Oliver at EMG Ipswich
I was seen by Oliver at EMG Ipswich, he was very helpful and knowledgeable when it came to explaining the vehicles. His overall customer service was fantastic. Would defiantly recommend the garage to Friends and Family.
9 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that Oliver at EMG Ipswich was able to support you and provide clear, knowledgeable guidance on the vehicles. It’s great to know you felt well looked after and that the overall experience met your expectations.
We truly appreciate your recommendation to friends and family, and we look forward to welcoming you back again in the future.
My faith in people has been restored
My faith in people and real professionals doing their job, has been restored after visiting and buying a car from the Haverhill branch. They did everything possible for us with a smile on their face even tho we kept them 1 hour after their closing times! Big shout out to Nicky Gregory and to her colleague( sorry i didn't get her name) for the way they handled our case! I couldn't recommend enough this place!
Thank you!!!
18 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for such a wonderful review.
We’re delighted to hear that your experience at our Haverhill branch left such a positive impression and that the team were able to support you throughout your car purchase. It’s especially great to know that Nicky Gregory and her colleague provided friendly, dedicated service and went the extra mile to ensure everything was taken care of for you.
We really appreciate you taking the time to share your feedback, and we’ll make sure your kind words are passed on to the team. Enjoy your new car, and we look forward to seeing you again in the future.
Purchased Kia Sportage six months ago…
Purchased Kia Sportage six months ago from Kia South Cambridgeshire and today had my second five star experience when a software update was carried out
Such polite and professional staff very welcoming and professional!
Although I have a Kia dealership ten miles from where I live I will continue driving 35 miles as I receive such great customer care from Lewis and Ryan !!!
Keep it up guys !
18 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to share such a fantastic review.
We’re delighted to hear you’ve continued to receive a five-star experience with us at Kia South Cambridgeshire, and that the recent software update was carried out to such a high standard. It’s especially great to know that Lewis and Ryan have made you feel so welcome and well looked after.
Your loyalty and willingness to travel past your local dealership really means a lot, and we’ll be sure to pass your kind words on to the team. We look forward to continuing to take care of you and your Kia Sportage in the future.
Fantastic personalized service
Although I didn't end up buying a car from there - it was only because something else came up at the right time somewhere else.
I have never felt so looked after in my search for a car - personalized video's by the quite Excellent Matthew, and some very helpful phone chats over cars coming in. It has restored my faith in the process of buying a used car - especially after my last one.
I live over 90 miles away in London - and even so for my next car search I will not hesistate for a moment to start my search with them again.
Thank you so much for your assistance, even though it didn't quite work out.
13 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to share such kind feedback.
We’re really pleased to hear that you felt so well looked after during your search, and that the personalised videos from Matthew and the team’s support over the phone made such a positive difference. Even though this time didn’t result in a purchase, it’s great to know the experience restored your confidence in the used car buying process.
We truly appreciate you considering us despite the distance, and we’d be very happy to assist you again when you begin your next search. We’ll make sure your comments are passed on to Matthew and the wider team.
Absolutely brilliant Kia dealership.
Absolutely brilliant dealership. Cameron Bailey and Jeff Manni have been very helpful. Thanks to using Carwow I found this excellent Kia dealer which I would not have discovered otherwise. They have been very efficient, the whole buying experience has been one of the best I have had, and I have bought several new cars over my long life. Everything went smoothly from start to finish. Their premises are very modern and smart and I was impressed by the size of their operation. Thank you EMG.
2 May 2026
Unprompted review
Reply from Emg Motor Group
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience with us was so smooth and enjoyable from start to finish, and that Cameron Bailey and Jeff Manni were able to support you so well throughout your purchase. It’s great to know the process, communication, and overall experience stood out positively, especially given your many years of car buying experience.
We also really appreciate your comments about our dealership and facilities, and we’re pleased that Carwow helped connect you with us. Your kind words will be shared with the team, and we hope you continue to enjoy your new Kia.
If you’re looking for a Kia, this is definitely the dealership to go to ask for
An amazing experience at EMG we live in Bristol 146 miles away however EMG are the only dealership we would ever buy a car from this is our second car that we have brought from them in less than two years they make you feel so special every time we visit Tim was amazing and all of the people are just fantastic. This is our first all electric car and we had a fabulous handover experience from both Tim and Bobby just like to say how happy we are with our new EV3 and how fantastic you all are at EMG Kings Lynn thank you again for everything and looking forward to our drive home.
8 April 2026
Unprompted review
Reply from Emg Motor Group
Thank you for such a wonderful review.
We’re absolutely delighted to hear that you chose to travel all the way from Bristol again to purchase your second car from us, and that you continue to feel so well looked after by the team at EMG King’s Lynn. It’s fantastic to know that Tim, Bobby, and the wider team made your experience so special, especially during your first all-electric vehicle handover.
We’re really pleased you’re enjoying your new EV3, and we truly appreciate your continued trust and loyalty. Wishing you many happy miles on your journey home and beyond.
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